Royal Beauty

+1 314-921-8300

2304 N Hwy 67, Florissant, MO 63033 United States of America

Open Today: -

Quick Facts About Royal Beauty

Royal Beauty Place is a beauty supply store located in a predominantly African American area. While there are mixed reviews about the business, it is important to assess both the strengths and weaknesses based on the comments provided.

One of the strengths of Royal Beauty Place is its vast selection of hair products and hair. This is highlighted by a positive comment mentioning the wonderful selection and variety of products available. A wide range of products is important to meet the diverse needs of customers and cater to different hair types and preferences.

Competitive prices are also mentioned as a strength of the business. Customers appreciate the affordability of the products, which can be a major factor in their decision to shop at Royal Beauty Place. Competitive pricing allows the business to attract customers and remain competitive in the market.

The presence of a great, friendly staff is another strength mentioned in the comments. Good customer service is crucial in any business, and the positive remark about the staff demonstrates that they are approachable, helpful, and create a welcoming atmosphere for customers. The mention of Tiger's exceptional customer service further reinforces this strength.

The location and store cleanliness are also pointed out as strengths. Easy accessibility and a clean store enhance the overall shopping experience for customers. An organized and well-maintained store creates a positive impression and adds to the professionalism of the business.

However, there are several weaknesses of Royal Beauty Place that are highlighted in the comments. The first and most concerning weakness is the allegations of racism and rude behavior towards customers. Multiple comments express disappointment with the behavior of the staff, including allegations of racial discrimination. These incidents of rude and antagonistic behavior create a hostile environment for customers and may deter them from returning to the store.

Another weakness mentioned is the inappropriate handling of customers' belongings. One customer mentions that their bag was thrown across the counter, leading to a negative experience. Such behavior not only reflects poorly on the staff but also creates a sense of disrespect and unprofessionalism.

The lack of price matching is another weakness pointed out by a customer. While the business may offer competitive prices, the absence of price matching may discourage price-conscious customers from shopping at Royal Beauty Place. Online retailers often offer lower prices, and not having a price matching policy can be a disadvantage for the store.

It is worth noting that some comments mention positive experiences with specific staff members, suggesting that the behavior of the staff may vary. However, the consistent negative comments regarding racism, rudeness, and inappropriate behavior overshadow these positive experiences.

In conclusion, while Royal Beauty Place has strengths such as a vast selection of products, competitive prices, and a friendly staff, the allegations of racism, rude behavior, and inappropriate handling of customers' belongings are significant weaknesses. These issues can result in the loss of customers and a negative reputation for the business. It is important for the management of Royal Beauty Place to address these concerns and ensure that all customers are treated with respect and professionalism.

Best TL Reviews

I really wish someone would help me understand. How this business is still here in a predominantly African American area and they are racist and rude. The guy behind the counter was doing something weird with my credit card and when I asked him about it. He got defensive right away and started yelling at me. They are not friendly and don't like people my color. My suggestion don't get attitudes with the same race lining Your pockets. Please let's stop supporting this behavior from them and stop shopping with them period.

A wonderful vast selection of hair products and hair! Competitive prices and great friendly staff. Easy to find, nice clean store and great hours.

I really wish they would shut this store down. Just spent over $100.00 here for my Daughter. This guy threw my bad across the counter. I was in complete disbelief of what happened so fast.

Honestly I will not be back here ever again!

I wish I could give them a 0 star rating

Tiger has some of the best customer service I have seen in STL he realized I was a little upset about trying to get what I needed he took his time apologized and made sure I was ok leaving the store thanks Tiger for your customer service today ????

My sister and I went in here to look at the makeup and other products, When we got to the checkout my sister complimented the clerk and he blew up in a rant. It was our 1st time there. We won't be back.

Nice selection hair pricey compared to online shops with same product. No price match

I love this beauty supply house! If you go that all are awesome but ask for “Zee”, he has all of the information you need on their products and merch. The prices and selection here is another reason I always shop at Royal beauty!

After reading the comments about rude and antagonistic behavior from this location, I have decided to keep driving and shop elsewhere. Thanks ladies for the heads up and please know your reviews were helpful and insightful. What can we do? Just what I'm doing, driving right pass this place to shop with those who appreciate our business. Thanks again, I will spread the word not to patronize this business.

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