Nails First

+1 989-799-6055

4638 State St, Saginaw, MI 48603 United States of America

Open Today: -

Quick Facts About Nails First

Strengths of Nails First Place:

1. Excellent service: Multiple comments mention the amazing job done by the nail technicians at Nails First Place. Customers are generally satisfied with the quality of work and the care taken during the nail services.

2. Friendly staff: The majority of the staff at Nails First Place are described as friendly and professional, creating a welcoming atmosphere for customers.

3. Prompt service: Customers appreciate the quick and efficient service provided by Nails First Place. There are multiple comments praising the short wait times and how quickly the technicians are able to complete the services.

4. Skillful nail technicians: Many customers mention that they have been to several nail salons but have never been disappointed when visiting Nails First Place. This suggests that the nail technicians at this salon possess excellent skills and expertise.

5. Long-lasting nails: One comment specifically highlights that the nails done at Nails First Place do not break or chip easily, indicating that the salon uses high-quality materials and techniques to ensure long-lasting results.

Weaknesses of Nails First Place:

1. Inconsistent pricing: One customer mentions being surprised by the higher than expected price for their nails. Additionally, there is a mention of the price changing within seconds of the service starting. Inconsistent pricing can lead to customer dissatisfaction and confusion. It would be beneficial for Nails First Place to communicate transparently about their pricing structure.

2. Lack of communication: Several comments mention issues with communication between the customers and the nail technicians. One customer had their nails cut too short initially, leading to dissatisfaction and additional charges. Another customer felt the nail technician did not listen to their requests and ended up with unsatisfactory results. Improving communication with customers and ensuring their needs and preferences are understood could enhance customer satisfaction.

3. Poor customer service: There are multiple comments indicating instances of poor customer service at Nails First Place. A customer was laughed at when they requested a fix for their eyebrows, and another customer felt offended by the response they received when inquiring about pricing. These instances of unprofessional behavior can lead to negative customer experiences and should be addressed by management.

4. Racially charged incidents: Two comments mention experiences that feel racially charged. One customer mentions feeling targeted because of their race when the nail technician discussed prices and abruptly increased them. Another customer claims to have experienced racism when inquiring about eyebrow services. These incidents should be taken seriously by Nails First Place management to ensure a welcoming and inclusive environment for all customers.

In conclusion, Nails First Place has several strengths, including excellent service, friendly staff, prompt service, skillful technicians, and long-lasting nails. However, there are some weaknesses that need addressing, such as inconsistent pricing, lack of communication, poor customer service, and incidents of racial insensitivity. By addressing these weaknesses, Nails First Place can further improve its reputation and enhance customer satisfaction.

Best TL Reviews

Did such a AMAZING job, they are also very nice to consumer and there isn’t a long wait I am in love with my nails and I love how careful she had done my nails I really suggest going here!!

I have been to tons of different nail salons but am never dissapointed when I leave here! All of the staff are typically very friendly and seem to take pride in the work they do. I got exactly what I asked for when I went in today!????

I’ve never been mad walking out of there they always do amazing! Today they had to do a new set which is fine. What I didn’t enjoy was they didn’t soak the nail off, they cut them and then peel them off. Then when I was finished they were going to charge me $80 dollars bc I got longer nails. No design just a color and glitter over top. Like I said I would still recommend them 100% this just threw me off today. They are amazing and quick! I just didn’t expect the $40 jump compared to what I’m used to.. they even took it down an extra 10 which was appreciated seen as Im only 19 ???? it still would have been nice to know I was gonna be paying nearly $100 dollars before they did the nails that is all. I don’t want this to seem like a bad review bc it’s not AT ALL! I was just shocked at the price today.

If I could give zero stars I would. I came in and the nail tech tried to pop off my old nails. When I told her that it hurt she said "well how you want me to do it?" I asked her to soak it off, that's what I'm use to in normal nail salons. I'm thinking this but didn't say it. She said that would take too long. Then she said "you should go somewhere else " Feels very racially charged because she also is telling me the price of my nails before she even started and then she went up on the price within seconds.

Best nail salon I've ever gone to in Saginaw I have never had a nail break or chip so whatever there secret is... Your a great nail salon to go get your nails done at!

Loved my nails and feet let the lady do my eyebrows she messed them up and when I went back and told her she laughed in my face and tried to go back and forth with me all I wanted was her to fix them and I tipped she told me dont come back because i wasnt happy about my eyebrows

Originally I was going to get a design that I saw on the Internet for the almond shape. However, the first person that started doing my nails cut them too short so there was no way the shape would’ve looked good so I asked him to take them off and redo them. He then told me he was going to charge me $15 basically for his mistake. So then I ended up changing the shape and length because I was discouraged by what just happened. I asked to get coffin shape instead and just do one color. I think this is the worst manicure I have ever had and by far the worst looking. They were being unprofessional and complaining about how I change my mind. If they would have listen the first time I wouldn’t have changed my mind I believe the end result would’ve been the same regardless. I will not be returning to the nail salon.

This is my 2nd time visiting the shop I truly thought I found my home place to continue with for years to come considering I just relocated here to Saginaw a few weeks ago. Unfortunately I will NEVER BE RETURNING BACK due to lack of customer service. I requested Helen since she did so great the 1st time I came and wanted to make her My official nail tech for years to come, however today she became offended because of me asking how much certain services cost and I ended up with John. John did a great job on my nails but then I asked him just being curious how much was it for your eyebrows he said "We don't do them, but there was a lady getting them done". I know racist ignorance when I see it so I will not spend my money here after today.