Quick Facts About Super Nail & Spa
Super Nail & Spa is a nail salon that has received a mix of positive and negative comments from customers. While some customers have had pleasant experiences with friendly and talented technicians, others have had negative experiences with unprofessional behavior and unsatisfactory services. In order to provide an in-depth analysis of the strengths and weaknesses of Super Nail & Spa, let's examine the comments further.
One strength that stands out is the positive experience some customers have had with certain technicians. According to one customer, Pamala did an amazing job with her french tip nails, making her feel comfortable and satisfied with the results. Another customer also praised Kathy for her fantastic work on a manicure, pedicure, and eyebrow waxing. These positive experiences indicate that there are skilled and talented technicians at the salon who can deliver high-quality services.
However, not all customers have had positive experiences. One customer had a terrible experience with a technician who did a horrible job and spoke negatively about them in Vietnamese. This incident showcases a weakness in the professionalism and customer service of the salon. It is essential for technicians to treat customers with respect and provide a welcoming environment, which was not the case in this situation.
Another weakness highlighted by a customer is the poor quality of the gel nail polish. Within a short period of time, multiple nails began to peel, which is not expected from gel polish. This points to a weakness in the quality control and application technique at Super Nail & Spa. If customers are paying a premium price for gel nails, they expect them to last longer without any issues.
Furthermore, a customer expressed concerns about the hygiene of the salon, mentioning a potential foot fungus and even spotting roaches. These comments indicate a significant weakness in the cleanliness and sanitation practices of the establishment. Hygiene is crucial in a nail salon to prevent infections and ensure the well-being of customers. The presence of pests and foot fungus raises serious concerns and is likely to deter potential customers from visiting the salon.
Another weakness mentioned by a dissatisfied customer is the mishandling of their eyebrows. The customer claimed that their eyebrows were completely ruined, and the technician did not take responsibility or offer any apologies. This highlights a lack of accountability and customer service at Super Nail & Spa. When a mistake is made, it is crucial for the salon to address the issue and provide a satisfactory resolution.
On the positive side, one customer expressed genuine love for the salon and specific technicians, stating that Cathy never fails to replicate nail designs from pictures perfectly. This comment suggests that some customers have built a strong rapport with certain technicians and trust their skills and creativity. This indicates a strength in the salon's ability to cultivate long-term relationships with clients.
However, one recurring weakness mentioned by multiple customers is the issue of long waiting times and appointments running behind schedule. One customer even reported having to wait for 45 minutes despite having a set appointment time. This indicates a weakness in the salon's time management and ability to efficiently handle appointments. Long waiting times can frustrate customers and negatively impact their overall experience.
In conclusion, Super Nail & Spa receives mixed reviews from customers, indicating both strengths and weaknesses. While some customers have had positive experiences with skilled and friendly technicians, others have encountered issues with unprofessional behavior, poor quality services, cleanliness concerns, and long waiting times. The salon must address these weaknesses by improving professionalism, enhancing the quality of services and cleanliness, and implementing better time management practices. By addressing these areas, Super Nail & Spa can work towards providing consistent positive experiences for all customers.
Best TL Reviews
I've been here three times. The first two times were great, but this last one was a most unpleasant experience! The woman who did my feet and nails did a horrible job and talked about me in Vietnamese to her co-workers. How do I know? I questioned being charged an extra $5 for removing nail polish. She was rude and extremely unprofessional and went on about just being a worker, etc.
I had my feet and nails done on Friday, 9/24/21 (gel by the way which is not suppose to crack, peel, etc.). By Sunday, two nails were peeling, and today is 10/6/21four are peeling. All I've done with my hands is wash them, so I have not encouraged this horrid peeling! I will never go back to this Salon again! $60 for this?
First time at the Super Nail Spa went really well I've had a lovely tech name Pamela who was very friendly. She did an amazing job made me feel comfortable. I am very picky with my french tip and she knew exactly how I wanted them. Definitely going back to see her again.
Kathy did such a fantastic job on my manicure, pedicure & eyebrow waxing. She took her time and made such everything was done right. I walked away beyond happy with my finished product. Thank you so much! It was worth every penny!
Please do NOT frequent this establishment if you value your health. They will give you foot fungus REAL BAD!
One time I walked in there and I even saw three pregnant roaches. Who knows how many more there are or how many are on the way.
NEVER AGAIN!!! If I could give zero stars I will, if I could sue, I would as well, that’s how terrible this place is. This people totally messed up my eye brows, and I mean TOTALLY MESSED UP. I look foolish with these brows on, and she had the guts to make excuses, no apologies, no nothing. ABSOLUTELY MY WORST EXPERIENCE. I regret coming here!!! Now I have to wait for my brows to grow out so I can fix them, gosh! Why did I come here??? And I have an event to attend.
I love this place so much , cathy and cindy are my favorite but everyone does good work , cathy never fails on my nails i usually always come in with pictures and she copies them to a T. So I actually look forward to see her every 2 weeks ????❤️
I had an amazing experience especially being a first time client. The atmosphere was friendly, there wasn't any waste of my time .I got there at 9:55am for a 10am appointment and was immediately called in.
KATTY was awesome!!! she did my nails,foot and eyebrow ,she was gentle,patient and interactive and as such made me very comfortable. She kept seeking my opinion every step of the way:
( do u like it? she would ask,do you want me to file it more ?) and she kept going.
I will definitely recommend this place and will surely go back again.
I've been here before and yes they are usually "running behind" but i had a set appointment and they made me sit in the pedicure bowl for 45 mins!!
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Super Nail & Spa Info
Amenities
Accessibility
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | Closed |
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