Quick Facts About US HAIR & BEAUTY SUPPLY
US HAIR & BEAUTY SUPPLY is a store that offers a great selection of products, including earrings, hair products, makeup, and hats. The store is well-organized, making it easy for customers to find what they are looking for. The staff is generally nice and knowledgeable about the products they sell. However, there are some areas where the store could improve.
One strength of US HAIR & BEAUTY SUPPLY is its vast selection of products. Customers appreciate the wide range of options available, whether they are shopping for haircare products, accessories, or makeup. This allows customers to find everything they need in one place, making it convenient for them.
Another strength is the store's organization. Customers commented on how everything was well-organized, making it easy for them to locate the products they were looking for. This adds to the overall positive shopping experience at US HAIR & BEAUTY SUPPLY.
Additionally, the store has friendly and helpful staff. Customers appreciated the knowledge and assistance provided by the associates. They were eager to help customers find the right products and answer any questions they had. This personable and friendly customer service made a positive impact on customers and created a pleasant atmosphere in the store.
However, there are some weaknesses that have been mentioned by customers. One common complaint is the lack of customer service. Some customers felt that the staff did not provide adequate assistance or appreciation for the customers. It was mentioned that the store is run by minorities and there were negative stereotypes associated with the way they treated customers. This can create a negative perception of the store and may lead to a loss of potential customers.
Another weakness is the issue of stock availability. There were instances where certain items were out of stock for over three months. This can be frustrating for customers who rely on the store for their beauty needs. It is important for the store to ensure regular restocking to meet customer demands and avoid disappointment.
There were also complaints about the store's closing procedures. Customers mentioned that the lights were turned off while they were still inside the store, which they considered rude. This lack of attention to customer needs can leave a negative impression and discourage customers from returning.
It is worth noting that there were cultural differences mentioned in one comment. A customer highlighted that the lack of proactive assistance may be due to a cultural difference between French and American norms. It is important for the store to be aware of these cultural differences and adapt their customer service approach accordingly to cater to a diverse customer base.
Overall, US HAIR & BEAUTY SUPPLY has strengths such as a wide selection of products, a well-organized store, and friendly staff. However, there are areas for improvement, including customer service, stock availability, and closing procedures. By addressing these weaknesses, the store can enhance the customer experience and attract more satisfied customers.
Best TL Reviews
Great selection of products. However, the customer service is lacking. The store is run by minorities who make money off of other minorities. You'd think there would be less attitude and more appreciation for the customer, but I guess that's something they don't learn in their native countries.
Great place to grab beauty items at short notice. They sell everything from earrings and hair to makeup and hats.
Item has been out if stock over 3 months. I am aware the store closes at 8pm but I consider it very rude to turn off the lights with customers inside the store.
Everyone was nice. Pleasant store. Don't wait on anyone to say, "may I help you" because it won't happen. I think that may be just a culture difference between French and American, so don't take it personal. When I approached a representative, she was more than glad to assist me.
The store has a lot of products in stock. Nice staff.
Everything was organized so knew exactly where to go for what. Associate was more than knowledgeable about all the products and if not was eager to find out too. Very very friendly and helpful as well! Have not had customer service so personable and friendly in years! Kudos!
This is the second time I’ve tried to shop at this location I was very irritated with the service and I know now that this is the worst hair store to shop at I didn’t leave without letting the managers know that the service was terrible and not everyone who comes in the store is a thief they all need to be trained and then retrained again let people shop in peace have some respect and common curtesy I don’t like being hovered over while shopping I’m a grown women fully capable of picking my own wigs and hair care products this store doesn’t even deserve 1 star
i was incredibly pleased that the employee was willing to take time on a really busy Sunday afternoon to help me out (since I'm a newbie). They have a crazy amount of styles to choose from at reasonable prices. I will be back for sure!!!
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US HAIR & BEAUTY SUPPLY Info
Amenities
Service options
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In-store shopping
Health & safety
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Safety dividers at checkout
Accessibility
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Wheelchair accessible parking lot
Planning
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Quick visit
Today
Opening Hours
| Monday | 10:00 AM - 07:55 PM |
|---|---|
| Tuesday | 10:00 AM - 07:55 PM |
| Wednesday | 10:00 AM - 07:55 PM |
| Thursday | 10:00 AM - 07:55 PM |
| Friday | 10:00 AM - 07:55 PM |
| Saturday | 09:30 AM - 07:55 PM |
| Sunday | 02:00 AM - 06:00 PM |
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