Modern Nails

+1 910-521-8996

938 E 3rd St, Pembroke, NC 28372 United States of America

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Quick Facts About Modern Nails

Modern Nails Strengths:

1. Availability for walk-ins: One of the commenters mentioned that they were able to get their nails done as a walk-in without having to wait. This shows that Modern Nails is accessible and responsive to customers' needs, which can be a strength in attracting and retaining customers.

2. Long-lasting results: One positive feedback mentioned that the gel polish from Modern Nails lasted well over a month. This indicates that the salon is capable of providing high-quality products that customers can rely on for durability.

Modern Nails Weaknesses:

1. Poor quality of service: Several comments highlight the poor quality of service received at Modern Nails. Complaints range from uneven nails, spotty paint, and poorly executed designs. These issues suggest a lack of attention to detail and skill among the nail technicians.

2. Lack of cleanliness: One commenter mentioned that the salon could have been cleaner. This can be a significant weakness as customers expect a clean and hygienic environment when getting their nails done. Poor cleanliness can deter customers and give the impression of a lack of professionalism.

3. Unprofessional behavior: In one comment, a customer mentioned feeling uncomfortable due to the nail technician's inappropriate comments and behavior. This raises concerns about the professionalism and customer service standards at Modern Nails.

4. Inconsistent availability: One comment mentioned being asked to wait for an hour and then being told it would be another hour before receiving service. This inconsistency in availability and wait times can be frustrating for customers and may discourage them from returning.

5. Lack of communication and customization: Multiple comments mentioned that the nail technicians did not communicate well with customers regarding design choices and ended up creating nails that did not meet the customers' preferences. This lack of customization and failure to consult with customers can result in dissatisfaction and a negative experience.

6. Lack of improvement and skill development: One commenter expressed disappointment in the lack of improvement and interest in skill development among the nail technicians at Modern Nails. This suggests a lack of commitment to providing high-quality service and keeping up with industry standards.

7. Disrespectful and rude behavior: Another comment highlighted the rude and disrespectful behavior of the salon staff, including ignoring the customer and making them feel unwelcome. Such negative experiences can result in customers seeking alternative nail salons.

8. Inadequate handling of hygiene and safety protocols: One customer mentioned that their cuticle was cut without using an antiseptic, resulting in infection. This raises concerns about the salon's adherence to proper hygiene and safety protocols, which is crucial in maintaining customer trust and protecting their health.

In conclusion, Modern Nails has some strengths, such as availability for walk-ins and the potential for long-lasting results. However, there are several weaknesses to address, including poor quality of service, lack of cleanliness, unprofessional behavior, inconsistent availability, lack of communication and customization, lack of improvement and skill development, disrespectful and rude behavior, and inadequate handling of hygiene and safety protocols. Addressing these weaknesses is crucial for Modern Nails to improve its reputation, attract and retain customers, and ensure high-quality service.

Best TL Reviews

0/10 recommend. Went there a week ago to get a gel pedicure for my birthday. Gel polish is meant to last 2-4 weeks and for me it’s usually longer. The polish is already gone from 4 toes and I paid $50! The man who did my nails was also flirting with me the whole time and I will definitely not be returning.

My wife and her sister got their nails done here twice and they are never going back. Both times they were butchered, very uneven, spotty paint and the design is horrible. It's very thick in some portions and very thin in others. The shape of every nail is very different and nothing is uniform. Please get a different job, you are better off coloring with kindergarteners. The design wasn't by choice either, she came up with it on the spot and didn't really ask if she wanted them. She only wanted the one nail on each hand with glitter but decided to add it to two other nails on each and it looks horrible!

I’m a licensed mail technician and I decided to give my hometown salon a chance. It was absolutely horrible. My toe nails were thin meaning no excess filling I tried to not say much and let them do there thing but it began to hurt and when I jumped she laughed. She also cut my cuticle failing to use an antiseptic to cleanse it. This place honestly needs to be shut down. Years of the same people doing nails with no improvement and no interest to improve.

Had manicure& pedicure and a faceal waxing my nails was half done plus they clip back a cutical so far it is infected I think I'm going to losed my nail I wouldn't refer anyone to go there I'll be looking for a new place wasn't the first time I have had promblems it for the money they charge they could do better work

The man who works here made me uncomfortable. He kept making references to R Kelly and how that situation was similar to what happened to one of his family. I'm not sure why he was comfortable disclosing that information to me. My nails also looked a little rough once he was done and normally, I would say something but because he made me so uncomfortable I just resolved to get my nails fixed elsewhere so I wouldn't have to spend another minute in this place.

Walked in and I’m the only one there they look at me and continue to sleep in the pedicure chair and the other just walks in the back and never came back out the rudest and disrespectful place I’ve ever been too they are clueless of how to get customers and keep them will not be going back ever

Based on the reviews I started not to go but the lady did my nails fast I thought they were going to break but no breakage it's been well over a month I got acrylic nails and gel polish. The place could have been cleaner but it was cool they took me as a walk in right away. I will go today for my fill in and see what design skills they have

I always come here.Thats over now. Last time I sat here for an hour. To be told it would be another hour before someone could do my nails. I left. I've had my Covid19 vaccine. I was told today that I couldn't come in without a mask. Well guess what, the government says I don't need a mask in public so... Modern Nails won't see me again.