Quick Facts About Lexy Nails
Lexy Nails Place appears to have a mix of strengths and weaknesses based on the comments provided.
One of the strengths mentioned is Lexi's skill and versatility in nail art styles. Customers appreciate her professionalism and the cleanliness of her shop. This indicates that customers value the quality of the services provided by Lexi and the overall experience they have at the salon. The positive experience is further emphasized by the comment about being a regular customer for over 11-12 years, indicating customer loyalty and satisfaction.
Another strength of the salon mentioned is the fact that Lexi is willing to fit in customers who show appreciation through good tipping and bringing her food or gifts. This suggests that the salon values customer loyalty and rewards those who show appreciation for their services. It creates a positive and personalized experience for these customers, which can contribute to customer satisfaction and loyalty.
However, there are some weaknesses that have been highlighted by the negative comments left by customers. One recurring concern is the unwillingness to accept appointments. Customers have mentioned being turned away without any offer to schedule an appointment for a later time. This suggests a lack of flexibility in accommodating customer preferences and needs. While some customers defended this practice, stating that people often don't show up for appointments, it is important for businesses to find a balance between walk-in customers and those who prefer to make appointments.
One customer mentioned that the salon looks like it hasn't been taken care of in years and that there were only three staff members. This suggests a possible weakness in terms of the salon's cleanliness and staffing. A poorly maintained appearance can create a negative impression and deter potential customers. Additionally, a small staff size may limit the salon's ability to handle a high volume of customers efficiently, potentially leading to longer wait times or limited availability.
Another weakness highlighted is the salon's cash-only policy. While some customers mentioned that prices are cheap, the cash-only policy may inconvenience customers who prefer using other payment methods such as cards or digital wallets. It limits the convenience and options for customers, potentially affecting their overall experience at the salon.
In conclusion, Lexy Nails Place has strengths in terms of the skills and versatility of their nail technician, as well as the overall experience and satisfaction of some customers. However, there are weaknesses in terms of the inability to make appointments, the salon's maintenance and staffing, and the cash-only policy. Addressing these weaknesses could help improve the overall customer experience and attract more customers to the salon.
Best TL Reviews
To the gentleman complaining below that Lexi wouldn't fit him in in the last 45 minutes she is a human she does have regular business hours it's the entitlement for me that thinks she's going to stay later to accommodate you and get home late to her family I'm sure she would have wanted to fit you in but I'm pretty sure after working a 12 hour A-day she really just wants to get home.
Lexi does a great job she does lots of different nail art styles she's very professional her shop is clean
I love going here she always fits me in as I'm a good tipper and I always bring her food or some type of gift to show my appreciation.
I hear people complaining about she wouldn't let them make an appointment I wouldn't let you make an appointment either nobody shows up for their nail appointments so while she's sitting there waiting for you not to show up she's turning customers away that are in the shop in her face makes sense to me.
And once you become a regular she let's me make appointments as soon as I call she knows my phone number and my voice Hey Sis and she's putting me down on her books.
Times are hard if someone made an appointment with me and I had someone in my face I'd probably take the person that's in my face over someone that may or may not show up. I'm not sure how she runs her business I'm just saying that's personally how I would run my business as a customer I see people not show up for the appointments all the time she'll be looking at her scheduled book and being like oh you know my 3 o'clock's not here or my 2 o'clock's not here and someone walks in.
It's the entitlement for me with some of these comments on these small family owned businesses. The world doesn't revolve around you you're not always gonna get what you want and that's why there's like 50 other nail shops right down the street
I came in 45 mins before closing time. All I asked for was
To soak my gel nails off and no other services. I was turned away. I love how people complaining about not finding work or business being slow, but when a willing and paying customer comes is you turn them away! Not coming back here again!
Walked in and moments later was told no availability with no offer to make an appointment for a later time. It's like they didn't want me as a customer. It felt terrible that they actually told me to find someone else to do my nails. I was partially relieved as this place looks like it hasn't been taken care of in years, which makes sense because there were only 3 people on staff.
I love working with Tina. She is the only person I let do my eyebrows. I been going to her for over 11-12 years now.
Nails Tech ???? very professional and cheap prices as well. This place only accept cash ???? only
Tina is wonderful, support our women, support Tina, I have been going to her for 6 years, never dissapoints!! Ty Tina!!
So glad I found this nail salon! they do nice acrylic tips and gel polish. Nails look good for long time.
Lexy Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot