Elegant Nails

+1 251-368-6622

806 N Main St, Atmore, AL 36502 United States of America

Open Today: -

Quick Facts About Elegant Nails

Elegant Nails place has received both positive and negative feedback from customers. In order to analyze the strengths and weaknesses of the business based on these comments, several factors will be taken into consideration including customer service, wait times, nail quality, pricing, atmosphere, cleanliness, and professionalism.

Starting with the strengths, many customers have praised the friendly and helpful staff at Elegant Nails. They appreciate the professionalism and effort put into understanding and achieving their desired nail designs. The positive comments also commend the cleanliness and tidiness of the salon, indicating that customers feel comfortable and hygienic during their visits. The fact that the salon is wheelchair accessible and offers ample parking is another advantage that customers appreciate, as it ensures convenience and accessibility for all.

In terms of customer service, some comments highlight specific nail technicians such as Leo and Ginny who are praised for their skills, attention to detail, and the ability to fix any issues that may arise. These positive experiences with certain staff members indicate that there are talented individuals working at Elegant Nails who are dedicated to providing excellent service.

Furthermore, customers have noted that the gel and acrylic nails done at Elegant Nails hold up well and look great. This suggests that the quality of the nail services provided is generally good, and customers are satisfied with the end results. The positive feedback also emphasizes the health of the cuticles after the service, which indicates that the nail technicians take proper care of the clients' nails.

On the other hand, there are several weaknesses highlighted in the comments. One common complaint is the long wait times experienced at Elegant Nails. Customers have expressed frustration at having to wait for a significant amount of time before receiving their services, which can lead to a negative experience and a waste of time. This is a significant weakness that the business needs to address in order to improve customer satisfaction.

Another weakness is the inconsistency in the quality of service. While some customers have had great experiences, there are others who have faced issues with uneven nails, acrylic chunks missing, and gel polish that comes off quickly. These negative experiences indicate a lack of attention to detail and may suggest a lack of consistency in the skills of the nail technicians. It is crucial for Elegant Nails to ensure that all nail technicians are properly trained and maintain a high standard of quality across all services.

Pricing is another concern raised by customers. While some feel that the prices are reasonable for the quality of service provided, others have expressed dissatisfaction with the costs. Inconsistent pricing and discrepancies in charging for certain services create confusion and can lead to negative experiences for customers. Elegant Nails should strive for transparency in their pricing and ensure that customers understand what they are paying for.

Overall, Elegant Nails has strengths in terms of friendly staff, quality nail services, cleanliness, and atmosphere. However, there are weaknesses in terms of long wait times, inconsistencies in service quality, and pricing issues. It is important for the business to address these weaknesses to improve customer satisfaction and ensure a positive experience for all customers.

Best TL Reviews

I love this place I don't even know the lady's name that always does my nails. But her station is next.to Mike's and she is the best. They are cool as well .

I took myself and my daughter here trying to give them another chance. The wait is always extremely long. I paid for a pedicure for my daughter and myself got a full set of nails that was left with uneven edges and hunks of acrylic missing out of the sides of my nails. I spent extra for my daughter to have her nails painted with gel and it had came off less than a hour later. I went back to discuss this with Mike and he doesn’t want to fixing the issue. I will not be returning to this place of business. The prices are extremely and they service was awful! I will not be back

Leo is amazing ???? soo detailed! I love how healthy my cuticles are when I leave and how great the nails hold up! And most importantly he always understands my vision I'm going for and nails it ???????? the whole staff is friendly and I will continue to be a customer ????

i go here a lot and my nails always look amazing, but this time i went it was a little…off. the lady cut my cuticles too many times and made me bleed. the nail doesn’t fit side wall to side wall as acrylics are supposed to do and the nail polish is piled on too thick. on previous visits, my nails are usually $45 without anything added—this visit i didn’t add anything so it should’ve been $45 but i was told $55. i love mike, his workers, their service, and my nails, but i did not enjoy this visit.

Clean and tidy place and although very busy on a Saturday morning I only waited about 10 minutes. I had a gel fill and it was done professionally and looks great.

A nice atmosphere, very clean and professional. Offering all your manicure, pedicure, and waxing needs. Easy to get to and wheelchair accessible. Ample parking. If this helps click a like!

This will make the second time I've had to come back the very next day for a polish change. I told the girl I wanted a pink under color and she proceeded with this tan color. I'm really disappointed and irritated that they will charge me more money for their errors..however Ginny made them beautiful ????. Be sure to ask for Ginny she does great ???? she is very sweet and professional!!!! She takes her time also!! She is great and friendly ???? thank you Ginny for always fixing the issue and for always being reasonable when it has happened!! Next time I will just wait on her!!

Love it. Always great service and friendly staff. Best place around for nails.