10 perfect nails & spa

+1 410-987-5497

495b Old Mill Rd, Millersville, MD 21108 United States of America

Open Today: Closed

Quick Facts About 10 perfect nails & spa

10 Perfect Nails & Spa Place has received a mix of positive and negative comments from customers. Analyzing these comments can help identify the strengths and weaknesses of the establishment.

Starting with the strengths, one recurring theme in the comments is the owner's positive attitude and customer service. The young lady/owner is described as wonderful, respectful, nice, kind, and hardworking. Customers appreciate her gentle and relaxing approach, especially when they are going through a stressful time such as before or after surgery. This indicates that the owner has strong interpersonal skills and creates a welcoming environment for her customers.

Additionally, many customers commend the overall quality of the services provided. People mention that their nails are always done neatly and professionally, and that they are satisfied with the results. The pricing is also mentioned positively, with customers appreciating the honesty and fair charges. The fact that some customers have been returning for multiple visits suggests that the quality of the services is consistent and meets their expectations.

Another strength highlighted by a positive comment is the thoroughness of the pedicure service. The customer was impressed by the attention to detail and the fact that the pedicurist took their time to ensure a high-quality job. This demonstrates that the establishment values providing a comprehensive and meticulous service to their clients.

On the other hand, several weaknesses are also mentioned in the comments. The most significant issue seems to be with inexperienced and unprofessional staff. Some customers have had negative experiences where their nails were not properly rebuffed or their toes were smudged and lumpy after a visit. One customer even had a pedicure with old polish still on their toenails, which implies a lack of attention to detail and hygiene. Also, there are complaints about poor customer service from the mentioned inexperienced staff, with instances of rudeness and long waiting times without acknowledgement.

Furthermore, there is a remark about the terrible job done on nails and doubts about how the staff member obtained a nail technician license. This raises concerns about the qualification and skill level of the staff. As the owner receives positive feedback, it suggests that the issues may lie with the hired staff members and their training rather than the owner's own capabilities.

The negative comments also express disappointment in the overall experience due to the unprofessionalism of the staff. Many customers emphasize the need for the owner to hire new staff members or risk losing customers. This highlights the importance of ensuring that the staff members reflect the owner's commitment to customer satisfaction and hold the necessary skills and qualifications.

In conclusion, the strengths of 10 Perfect Nails & Spa Place lie in the owner's positive attitude, dedication to customer service, and the overall quality of the services provided. The establishment is appreciated for its fair pricing, neat results, and thorough pedicures. However, the weaknesses primarily revolve around inexperienced and unprofessional staff, leading to issues such as poor nail work, rudeness, and long waiting times. It is crucial for the owner to address these weaknesses by hiring qualified staff members and providing adequate training to ensure consistent and high-quality service.

Best TL Reviews

The young lady/owner is wonderful very respectful n nice n kind. I went to her before surgery n I just went today after n she was very gentle n it was so relaxing it was perfect! It takes a lot to plz me n she did it!! Thank you so much! Very refreshed ????!

Amy and her husband are excellent! They are very kind, hard working people. I explained exactly what I wanted, and she delivered. They have indeed gained a new customer! Thank you for your services.

P.S- I believe they are under new management. Give them a chance! I am not quite sure if all of the other reviews are about the new folks running 10 Perfect Nails, maybe the old ones?

Very inexperienced staff, lacking in Customer Service. Polish on my toes was not dry, even after sitting 2 hours while my nails were being done. The young lady attempted to apply Chrome polish on my nail, it turned out horrible. I asked her to remove it, instant attitude raised. Polish was removed, but she never rebuffed my nails to smooth them out..Will have to get nails redone. Toe nails smudged and finger nails lumpy after a 3 hour vist. Certainly will not patronize this establishment again.

Always professional and my nails are always done neatly at a great price

I just got a pedicure here. It was my first visit. I was very impressed!!! The gentleman that did my pedicure was very thorough. I will definitely be going here again; and it's right around the corner from where I live. I also like the fact that they are honest with their pricing and don't try to get over in charging you.

Always in and out within 30min. I only get a simple manicure.

NEVER coming back! The guy there is horrible and judging by the reviews of other users and my own personal experience I am correct. He gave the WORST pedicure ever. He rushed, left old polish on my toenails and tried to polish over like I wouldn't see it. He did not massage well or scrub. He does a terrible job on nails as well. I have no idea how he got a license to do nails.

Also, I went back just to get the acrylic take off my nails, because I figured that they can't mess up on that. I was wrong! I wasn't even acknowledged when I came in. The staff was extremely rude and only acknowledged me when I was leaving out after waiting 30 minutes to even be spoken to.

It's sad because I really like the owner, but she definitely needs a new staff or she will lose ALL customers.

Best pedicures. The only place I go to.