JOY NAILS

+1 770-507-9690

909 Eagles Landing Pkwy #110, Stockbridge, GA 30281 United States of America

Open Today: -

Quick Facts About JOY NAILS

JOY NAILS has both strengths and weaknesses based on the comments provided.

Starting with the strengths, one customer mentioned that the nail technician did a great job on their nails. This suggests that the salon has skilled and talented technicians who are capable of delivering satisfying results. Additionally, another customer mentioned that the salon was open on Sundays, which can be seen as a convenience for those who may have busy schedules during the weekdays.

However, despite these strengths, several weaknesses were highlighted by the customers. One significant weakness is the lack of professionalism and customer service. One customer noted that they had to wait for two full hours to get their nails done, despite having made an appointment. This indicates poor time management and a lack of respect for the customer's time. Furthermore, another customer mentioned that the salon did not care about how they performed and highlighted the importance of doing the job right for every paying customer. This suggests a lack of attention to detail and a disregard for customer satisfaction.

Another weakness pointed out by a customer is the inconsistency in pricing and upcharges. The customer mentioned that they were initially charged $44 instead of the advertised price of $42 for a basic manicure and pedicure. Additionally, they were charged an extra $15 for gel polish, despite the service already including gel. This shows a lack of transparency in pricing and can leave customers feeling deceived or ripped off.

Cleanliness and hygiene also emerged as weaknesses for JOY NAILS. One customer noticed the lack of cleanliness throughout the salon, from the front store to the bathroom. They pointed out that the equipment and chairs were tattered and torn and that nail filings were embedded in the towels, which is unsanitary. This indicates a lack of attention to cleanliness and proper hygiene practices, which can greatly affect the overall customer experience.

Moreover, a customer mentioned a negative encounter with the manager, who had an attitude and yelled at them when they expressed dissatisfaction with their nails. This behavior reflects a lack of professionalism and customer-oriented approach, further contributing to the negative experience in the salon.

In summary, while JOY NAILS may have skilled technicians and the convenience of being open on Sundays, the weaknesses highlighted in the comments indicate significant areas for improvement. Key weaknesses include poor customer service, lack of professionalism, inconsistency in pricing, cleanliness issues, and a negative encounter with the manager. By addressing these weaknesses, JOY NAILS can work towards improving the overall customer experience and regain customer trust and loyalty.

Best TL Reviews

I came to this nail facility on April 21, 2022 and patiently waited to get my nails done for my upcoming birthday. I requested the same lady that I had the previous visit because I liked my nails during that first visit. However there were two ladies rushing to do my nails and going back and forth between me and another customer who arrived about 30 minutes after me (this was enough time to complete my pedicure). I stayed at the nail salon for two full hours. I requested to have gel nails. I paid for a pedicure and gel nails. My gel polish is peeling… I am not happy with the service because I work for my money and I EXPECT to have my nails done correctly by the people who are supposed to be PROFESSIONALS. I came back to the salon again today (4/26/2022) for them to correct it, but it will be an one hour wait. I’m tired ???? of wasting my TIME & MONEY at facilities that do not care how they perform! Please ensure you are doing your job right for EVERY CUSTOMER that is paying for your service.

Sincerely,

The birthday lady that is NOT HAPPY about her nails‼️

PS.. Now I have to hide my hands????

By far the worst experience in a nail salon. I have been getting a basic mani pedi for years. Never have I had a nail tech tell me that we don’t do a good job for a basic pedicure. When she used the blade, I could barely feel her touching my feet. I asked her if she could do it a little harder. She said they don’t scrape hard with the basic service. I have never heard this before. The basic mani pedi is $42. When I went to pay before she polished my nails, she tried to charge me $44. I told her it was $42. She said only if you get clear polish. I have never heard of an up charge for regular polish. They were determined to get a couple of extra dollars. When she gave me my change, she still kept the $2. Charge what you’re going to chart to do a good job and be done with it. Why give the option of basic if you’re going to half a$$ it. Just go elsewhere!

I went to this salon to get a full set and Pedicure. The attached photos were what I got, they soaked them off and the man there offered to redo . I went back to speak to the manger and have her do my nails. As soon as I walked in she had an attitude I showed her the photos and told her this is what I got yesterday. She started to yell at me telling me she can’t do better that what was in the photo. DO NOT GOTO THIS PLACE.

She did a great job on my nails but I was overwhelmed by the lack of cleanliness in all aspects of this business… granted it’s an old set up, but it’s actual dirt every where from front store to bathroom. It needs cleaning new equipment/ chairs are tattered and torn throughout.

Re using same towels between customers is not sanitary!!!

Nail filings are imbedded in towel! I did not touch anything as I noticed the conditions even more as I sat… had I seen this before I would have walked out!

It would benefit them to clean disinfect paint and repair before seeing more clients.

Went for a gel manicure and a pedicure with gel polish as you can see I didn’t get a full set just simply gel polish for this basic work I was charged 95$ after being told previously the price would be 65$ in total now I tip usually so I was averaging maybe spending 80$ at most but I was told an extra 15$ was added to my total for gel polish after LOOKING AT THE PRICING SHOWING THE AMOUNTS FOR GEL WHY WOULD I HAVE TO PAY ADDITIONAL FOR GEL IF IM ALREADY RECEIVING A SERVICE WITH GEL , baby they are struggling and it shows they will rip you off just to get an extra 15$ these days businesses lack integrity I won’t be returning and if you are going to go to this place be prepared to argue with the manager about basic math skills also I’ll be doing a full public review

Excellent, I think I've found my new Nail Salon! Sns and it looks fabulous. She was with and efficient. And they're open on Sunday!

They were so nice and did such a good job!

Horrible the nails came out so bad very frustrated that I had to pay $45 for this. I asked to be fixed and they would charge more horrible.