Quick Facts About Crystal Nails & Spa Miami
Crystal Nails & Spa in Miami has received mixed reviews from customers. While some customers have praised the good service and clean facility, others have complained about the terrible customer service and rude staff. Let's analyze the strengths and weaknesses based on the comments provided.
Starting with the strengths, one customer mentioned that the service at Crystal Nails & Spa is really good. They appreciated the use of an iPad for sign-in and the clean and organized salon. This indicates that the salon has efficient systems in place to streamline the customer experience. Additionally, the location of the salon near other popular stores like Chili's could be seen as an advantage for customers who want to combine their visit to the nail salon with other activities.
Another positive comment mentioned the excellent service provided by two particular staff members. It is worth noting that these staff members, Tiffany and David, were highly recommended by the customer for their skills and ability to duplicate any design. This indicates that Crystal Nails & Spa has talented technicians who can deliver high-quality nail services.
Moving on to the weaknesses, several customers expressed dissatisfaction with the customer service at Crystal Nails & Spa. Complaints included staff members having attitude, not listening to customer requests, and displaying a terrible aura. The negative comments about customer service are consistent across different experiences, indicating a potential issue within the salon's staff training or management. Rude behavior and talking disrespectfully to customers were also mentioned, which is a significant weakness as customer service is a crucial aspect of any service-based business.
Additionally, there were specific instances of staff members refusing service or mistreating customers. This highlights a lack of professionalism and could be seen as a major weakness of Crystal Nails & Spa. Such incidents can lead to long-term negative impressions and result in the loss of loyal customers.
Another weakness mentioned by a customer is the lack of communication from the staff regarding wait times. Acknowledging customers and providing updates on wait times is essential for maintaining good customer relations. Neglecting to do so can leave customers feeling ignored and frustrated.
In terms of parking, one customer noted that there isn't much available in the parking lot due to the presence of other successful stores in the same plaza. Although this may not be directly related to the salon's performance, it can still have an impact on customer experience and convenience.
Overall, Crystal Nails & Spa in Miami has strengths in terms of good service, efficient systems, and talented technicians. However, the weaknesses lie in the inconsistent or poor customer service, rude staff behavior, and a lack of effective communication with customers. Addressing these weaknesses would significantly improve the overall customer experience and reputation of the salon.
Best TL Reviews
The service here at this particular nail shop is really good. They have this iPad that sitting at the front as soon as you walk in for you to sign in. The facility was a very clean organized nail salon that they have going on. The nail shop is located on 441 off of 199st right next to Chili's. so it's hard not to get your nails and stop into Chili's. I got to admit there isn't that much parking lot. Or you know I should just say it's a lot of successful stores in this particular Plaza so sometimes it's hard to find parking so over all this particular nail shop I got excellent service way to go Crystal Nails
TERRIBLE SERVICE!!! Everyone had attitude, they werent listening to our request, terrible aura. We were simply asking for the little basics and they couldn’t even provide that. I do not recommend at all.
Bad Customer Service, I tells the guy my nails cut wrong he catch a attitude! All I asked is to fix it.. He starts talking to me like I am his kid, Excuse me who you talking too take them off.. My money doesn’t grow on trees
Very Good service depends on what your getting...I didn't get eyebrows done here I did not like how my mom brows ???? turned out but excellent service from the 2 younger men there
I’ve been going to the Nail Salon for about 2years always used Tiffany or David (Excellent Techs) can duplicate any design. However, these last few months 2022. Tiffany always seems to be too busy (RUDE, TALKS ABOUT CLIENTS TO OTHER CLIENTS GETTING SERVICED)and David lately has been Very RUDE and DISRESPECTFUL upon me asking for service WITHOUT reason.. I went in the the Salon Friday to not ONLY be TALKED (VIETAMESE)about and HE REFUSED SERVICING ME … I used another tech and REALIZED that my MONEY can be SPENT ELSEWHERE!! I will no longer PATRONIZE CRYSTAL NAILS…. And, these FOREIGNERS come to our COMMUNITIES and be VERY RUDE!!! And, we still PATRONIZE them and make their POCKETS FATTER!! Had, I not been mistreated I would still be a CLIENT BUT, I have overlooked the DISRESPECT WAY TOO LONG!!! David sits in the 3rd Row first chair….
IF You decide to go to this place **ASK for TONY** I went with him for a full acrylic with gel polish.. he did a great job ⭐️
I was a little doubtful to go to this place due to some of the past bad reviews… HOWEVER, I ended up going and I left very satisfied.
Btw the red marks on my nail skin was already there
First time at Crystal nails and spa Miami I wanna say I love the experience Ryan my nail tech did a phenomenal job and I really like the results definitely will be going back
Good work but only 3 starts because their customer service isn't that great. All they have to do is acknowledge the guests, and then communicate "hey it's going to take this many minutes to get you to do this and that". If you see somebody still sitting there after awhile just say "sorry about the wait we will be with you".
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Crystal Nails & Spa Miami Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | Closed |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 04:30 PM |
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Location
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