Quick Facts About Lee's Spa & Nails
Lee's Spa & Nails has both strengths and weaknesses based on the comments provided. Let's analyze them below:
Strengths:
1. Friendly and up-to-date place: The comment highlights that the staff at Lee's Spa & Nails is friendly and the salon is updated, creating a welcoming atmosphere for customers.
2. Acceptance of walk-ins: Lee's Spa & Nails accommodated a walk-in request for a mani and pedi with minimal wait time on a busy Friday afternoon. This shows flexibility in their scheduling system.
3. Attention to detail and time: One customer specifically mentioned that the technician who did their pedicure paid attention to detail and took their time. This demonstrates that the salon values quality service and customer satisfaction.
4. Skilled and perfectionist technician: Amy, the technician mentioned in the comment, is highly praised for her skills, perfectionism, and ability to create beautiful nail designs. This suggests that Lee's Spa & Nails has skilled staff members who can deliver high-quality services.
Weaknesses:
1. Pushy upselling: The manager was mentioned as being pushy when trying to upsell treatments to a customer who did not want them. This gives the impression that the staff may prioritize sales over customer experience, which can be off-putting to some customers.
2. Inconsistent service quality: One customer had a negative experience where their nails turned out poorly, claiming that they looked like they were made with Play-Doh. This indicates that there might be a lack of consistency in service quality at Lee's Spa & Nails.
3. Appointment management issues: Multiple customers mentioned problems with appointment management at Lee's Spa & Nails. One customer complained about waiting for 30 minutes despite having made an appointment for a special occasion, while another customer was turned away despite having called in advance for an appointment. This indicates a potential lack of organization and professionalism in handling appointments.
4. Overcharging and commission-focused staff: A customer experienced overcharging for a service, stating that the salon charged them more than the initially quoted price. Additionally, a staff member allegedly mentioned that they receive commissions regardless of the quality of service provided. These issues raise concerns about transparency, fair pricing, and professionalism at Lee's Spa & Nails.
In conclusion, while Lee's Spa & Nails has strengths such as being friendly, up-to-date, accommodating walk-ins, having detail-oriented technicians, and employing skilled staff members like Amy, they also have weaknesses including pushy upselling, inconsistent service quality, appointment management issues, and potential overcharging. Prospective customers should consider these factors before choosing to visit Lee's Spa & Nails.
Best TL Reviews
Friendly, up-to-date place. They accepted my walk in request for a mani and pedi at the same time with very little wait on a Friday afternoon. Manager was very pushy trying to upsell me on things/treatments I didn't want. So that put a damper on the relaxing experience I was hoping for. But other than than the technician who did my pedi was great, paid attention to detail and took her time. I wish I remembered her name.
LOVE, LOVE, LOVE my nails!!! Amy is a perfectionist which is why I always come back to her!!! She does a clean and neat job and will not settle for a mediocre job. I can always count on her to create a beautiful design on my nails for any occasion. Make sure to ask for Amy when you come to Lee’s Spa and Nails!
I went here and my nails literally look like they're made with Play-Doh, didn't even clean or do a proper manicure, was extremely pointless and still charged a lot. Took a lot of time too, I'm disappointed. Don't ever go there!
Was going to book a nail day for my wife and 2 daughters but reviews are pretty bad with emphasis on how they handle appointments. Too bad because it’s so close to my home.
Both Christina (nails) and Tina (pedicure) are amazing. They make you feel like family. The place was extremely busy and they didn't make you feel rushed so they can get to the next person. The price was way more than I normally spend at other places but coming here is worth it. If you want to pamper yourself please do not hesitate, your hands and feet will thankyou. Ask for Christina and Tina.
Just went in and went out falling in love with my nails ???? thank you Cristina I will definitely come back next time. I highly recommend!
Made an appointment 2 weeks in advance for me and my daughter prior to her wedding. I also called and confirmed the day before. When we arrived they made by me wait 30 minutes and separated me and my daughter. This was a mother daughter thing They keep taking in walk in regardless of the people with appointments. They only care about the money no service. I am fine if they told Me they could no accommodate then I would have gone to another salon or we would have booked separately.
I called to make an appointment for a gel acrylic color change. I asked what the cost was they said $20.00
I said can I make an appointment they said no just come in. I come at 12:45 thinking it would take 15-20 from the time they sat me down which was 5m after.
I get this person that did my nails she was absolutely the WORSE person I could have gotten. Just for a polish change. She put 5 coats on each hand and look absolutely horrible! She yelled at me! I asked to get another person and finally Linda took over which did an amazing job polish change! After 1 1/2 later hrs ???? I asked for the bill they were charging me $35.00 for a polish change!! What happened to the $20 for a simple polish change. I said why are you charging me when your girl mess up after 1 hr she said we are on commission so it doesn’t matter what service we give you we are going to get paid!! This is the WORSE WORSE nail salon ever WARNING DO NOT GO! If you do go to Linda she is the only one who knows what she is doing! DO not GO HERE!! Over priced and the do a horrible job!!
Place Pictures
Lee's Spa & Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
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| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 10:30 AM - 06:00 PM |
How to go there
Location
Places
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