Tom Hill Nail and Spa

+1 478-259-1705

3780 Northside Dr Suite 100B, Macon, GA 31210 United States of America

Open Today: -

Quick Facts About Tom Hill Nail and Spa

Tom Hill Nail and Spa has received a mix of positive and negative feedback from customers. This analysis will examine the strengths and weaknesses of the establishment based on these comments.

Starting with the strengths, one recurring theme in the comments is the cleanliness of the place. Customers appreciate that Tom Hill Nail and Spa looks and feels clean, creating a pleasant and hygienic environment. This is an important factor for many people when choosing a nail salon.

Another strength that is highlighted by several customers is the quality of the work done by the nail technicians. Multiple commenters mention that the nail techs did beautiful work and understood their preferred style. This speaks to the skills and expertise of the staff at Tom Hill Nail and Spa.

Additionally, many customers commend the excellent customer service provided by the salon. One reviewer even goes as far as calling it the "BEST customer service in town." This indicates that the staff goes above and beyond to ensure that customers feel valued and well taken care of.

Affordability is another strength of Tom Hill Nail and Spa that is mentioned positively by some customers. They appreciate that the services provided are of great quality but still at an affordable price. This is an important factor for customers looking for value for their money.

Now, turning to the weaknesses expressed in the comments, one recurring complaint is the lack of clear communication regarding prices. Some customers mention that the salon did not provide clear pricing information, leading to disappointment and frustration. This indicates a weakness in their customer service and transparency.

Another weakness mentioned by a customer is the lack of English proficiency among the staff. This can lead to miscommunications and misunderstandings, potentially affecting the overall customer experience. Clear communication is an important aspect of any service industry, and improvements in this area could benefit Tom Hill Nail and Spa.

A few customers also mention issues with rushed service and mistakes made by the nail technicians. This includes uneven nails, messy application, and the use of products not requested by the customers. These experiences reflect a weakness in the attention to detail and overall skill of some staff members.

Lastly, a customer expresses disappointment with the longevity of their manicure, highlighting issues with the quality of the products used. This suggests a potential weakness in the selection of products and techniques utilized by the nail technicians.

In conclusion, Tom Hill Nail and Spa has strengths in its cleanliness, quality of work, customer service, and affordability. However, there are also weaknesses in communication regarding pricing, English proficiency among staff, attention to detail, and product selection. By addressing these weaknesses, Tom Hill Nail and Spa can further improve their overall customer experience and satisfaction.

Best TL Reviews

When I was sat down I showed the lady what I wanted. Nothing was ever said to me at that point that they couldn’t do the color of glitter that I was asking for. She then moved me to another chair for a young man to do my nails. After he got the acrylic on top of my nails is when he again asked me what I was wanting. I showed him thinking it wouldn’t be a problem. He proceeds to tell me at that point that he couldn’t do what I was asking for. Then he gets a glitter that is almost dried out that looks horrible. I could tell that he was in a rush to get me out of the chair to get the next person in. My money is worth just as much as the next customer. And I definitely didn’t get what I paid for.

A bit pricey, but worth it!! They got me right after being let down a week before at another place. My boy Mark got me right, my bf LOVED it. I wish I knew the girl who did my pedi. She was on point too. Definitely going back.

Came here to get my nails done for my birthday. Very disappointed. First I asked how much for full set…They never give you a price… Then asked price for ombré and was told $58. Too expensive so I requested a full set with polished tips. The tech said I can’t get that I knew that was a lie I get acrylic nails with tips all the time. He did want he wanted and I didn’t say one word because I told him what I wanted. A very messy job and I didn’t want to act out of character. My experience was awful! When a customer say what they want they are paying their hard earned money—-Don’t do what you want for them!!! I have nails that still have hard glue like substance under some of the nails. My pinky nails aren’t applied correctly (looks crooked) and the thumbs isn’t ombré …I just don’t know why we as a community support these type businesses.

No clear English and add-on things you didn’t ask for. No CUSTOMER SERVICE SKILLS AT ALL!! Highly HIGHLY UPSET!!

I have never had a worse SNS manicure. The tech was very nice but rushed through it and kept making mistakes and not taking the time to fix them, which resulted in my nails turning out extremely uneven and looking terrible.

They did offer to fix it but I unfortunately did not have time and, to be honest, did not trust them to fix them. They did not offer a refund or coupon or anything, which I expected but I feel a bit cheated.

The polish also started cracking about an hour after leaving (see second picture). The tech did not use a light to dry my top coat and I wonder if the cracking is because of this.

I appreciate that this place looks and feels clean. I come in for a brow wax and gel set every now and then. They get tricky with the prices every now and then. You better shop around!

The BEST customer service in town! Every nail tech did beautiful work. The owner went above and beyond with caring for her customers. Great quality and affordable! Will definitely be back!

Love them! Guys don’t be macho and not go get your feet done. There’s nothing wrong with having healthy feet. So much better for u. Great staff and and very friendly. They really spend extra time on u and don’t rush.

Newlyn my nail tech is AMAZING !! I love that she understands the style you like!! She even did my eyebrows for the first and I trusted her and she did a great job !! Most definitely recommend Tom Hill Nail and Spa very clean and nice employees!!