Bella Duchess Nail Spa Stockbridge

+1 678-369-6743

1465 Hudson Bridge Rd #113, Stockbridge, GA 30281 United States of America

Open Today: -

Quick Facts About Bella Duchess Nail Spa Stockbridge

Bella Duchess Nail Spa in Stockbridge has received both positive and negative comments from customers. In order to analyze the strengths and weaknesses of the salon, we will examine the comments provided.

One of the strengths mentioned in the comments is the consistent quality of the nails. One customer states that they have used every nail technician in the salon and always received the same results. They also mention that their nails stay neat even after two weeks, which indicates good longevity of the manicure.

Another positive aspect mentioned is the ability of the salon to accommodate specific design requests. A customer praises the salon for being able to achieve designs that resemble the reference pictures provided by the customer, which is greatly appreciated.

Additionally, the salon is commended for keeping appointments on track. A customer acknowledges that the salon is efficient and punctual in managing appointments, which contributes to a positive experience.

However, there are several weaknesses mentioned in the comments as well. One recurring issue is the rudeness of the staff. Multiple customers mention that the staff is rude, unprofessional, and even racist. They highlight instances where staff members have made derogatory comments, stared, or made jokes about customers, particularly those of a certain race. This creates an unwelcoming and uncomfortable atmosphere for customers.

Another weakness is the lack of customer service. One customer mentions that the front desk staff member was useless and rude when answering the phone. There are also instances where customers have had issues with overcharging and refund requests. For example, one customer mentions being charged twice and facing difficulty in getting a refund.

The skill and technique of the nail technicians is also called into question. Some customers complain about uneven nails and rushed service. There are instances where acrylic nails have come off within the first week, indicating poor application. Customers mention the use of clumpy nail polish and rough filing and drilling during the manicure process, resulting in pain and discomfort.

Furthermore, the salon is criticized for the unsanitary practices. One customer mentions that their nails were done with acrylic on their actual skin, which caused pain and had to be forcefully removed.

Lastly, there are concerns about the pricing and transparency of the salon. Customers have mentioned instances where they were surprised by additional charges, such as the extra cost for gel polish. This lack of communication about pricing can lead to frustration and dissatisfaction.

In conclusion, while Bella Duchess Nail Spa in Stockbridge has received some positive feedback regarding the consistency and longevity of the manicures, as well as accommodating design requests, there are significant weaknesses that should be addressed. The rude and unprofessional behavior of the staff, poor customer service, issues with the skill and technique of the nail technicians, unsanitary practices, and lack of transparency in pricing all contribute to a negative customer experience. Addressing these weaknesses and improving the overall customer service would be essential for the salon to regain customer trust and loyalty.

Best TL Reviews

I requested a gel manicure which was pretty standard. My nails are uneven and the young man definitely rushed with painting my nails. With that being said, he also charged me twice. When I brought it to Maya’s attention she attempted to argue with me about the charges. I have two charges of $31.50 on my bank statement. She stated that I should come back tomorrow to request a refund. I shared with her that I won’t be back and that I would like a refund on one of the charges, since I was standing right in front of her. She told me to call back tomorrow to request a refund. I only checked my bank statement because the young man was having trouble inserting my card. I’m glad I checked, because I would’ve never known that they were trying to get over on me.

Been a loyal customer for 2 years now. This place has gone down hill. It’s apparent people are finding elsewhere to go if they have the time to sit and play cards while customers are present. Which is unprofessional by the way. The staff is rude, they constantly stare if you’re black and you can tell they make jokes among each other about you in their native language. They charge for every little thing. And give you sass if you don’t tip high. Will be finding a new nail salon to call home.

Best nail salon I’ve ever been to. I’ve used every nail tech in this place and always got the same results. They’re all good. Nails stay neat even after 2 weeks. Love this place. Tried other nail salons in the neighborhood during an emergency when they were closed and nails were chipping in 2 days. This is by far the best nail salon in the neighborhood.

Please PLEASE if you can avoid going to this place, DON’T GO!!! First and foremost, the man that just sits at the front on his phone is completely useless and EXTREMELY RUDE when answering the phone! Secondly, I went to get my nails done for my birthday and within the first week, 3 of my acrylic nails had already come off—2 of which the lady at the salon put on herself for a fill-in. The acrylic was applied sloppily and the nail polish was disgusting and clumpy. When filing and drilling, she was extremely rough and aggressive and my fingers were hurting so bad after the manicure. Lastly, the topping on the cake was realizing that she put acrylic on my actual skin and split one of my nails underneath the acrylic. It was extremely painful to get the nail off my finger. PLEASE PLEASE PLEASE for your own safety, I 1000% recommend not going there. There’s a way better nail salon down the street called V Nails. The new management of Bella sucks terribly!

This has become my routine nail salon. The quality of my nails is pretty consistent (pointed almond) but I especially love my pedicures. ???? I usually ask for designs that they work to get as close to the picture as possible which is GREATLY APPRECIATED. I also appreciate them keeping on track with appointments. Overall, I'm satisfied with this salon.

Brought my daughter to get her nails done for her birthday . The little old hag was very rough and rude to my daughter who is only 5 years old. If you don’t want to do a child’s nails then get someone else’s to do it. Then she told my daughter to wash her hands and then came over there and bomb rushed her washing her hands in the same bowl. Oh yeah also when we came in I told her what we wanted and she said the price as if it was going to be to much, or out of my price range. She said it will be $30, and I was like okaaay. I would never go to this nail salon again. Ever!!!!!

I wanted to update my review because I returned regularly for a couple months but then when I world call to schedule an appointment no one would ever answer the phone. I gave up on ever going back but decided to give them another try recently. I scheduled a pedicure and asked for the $35 pedicure and they offered gel but didn't tell me until I got to the register that gel polish is an extra $15. I was frustrated because until then I had been so happy with the service and the beautiful pedicure. If not for the surprise price hike I probably would have given 5 stars.

Original post from 9 months ago: Today is a Sunday I called first about 3pm to ask if the had time for a walk in, and they did. When I arrived I didn't wait more than 10 minutes to get to a seat for a manicure. It was about 1 hour, I had acrylic dip removed and got a gel manicure. I'm happy with my nails.

UPDATE: Stillthe best nail shop in the arra. Im in and out most vists, withing an hour. AND YES, that is SNS and pedicure and eyebrows sometimes.

My SNS always looks GREAT!!!! And for the price, OMG, you just can't beat their service!