Quick Facts About Lovely Nails & Spa
Lovely Nails & Spa is a nail salon with a mix of positive and negative reviews. In order to assess its strengths and weaknesses, let's analyze the comments provided.
Starting with the strengths, one customer mentioned that the place is nice and clean. This indicates that the salon maintains a hygienic environment, which is an important factor for customers when choosing a nail salon. Another customer praised the staff for their friendliness, suggesting that the customer service provided by the salon is satisfactory. Additionally, the same customer commended the attention to detail and the use of hot towels during the pedicure, indicating that the salon offers a spa-like experience to its customers. Reasonable pricing was also noted as a strength, with one customer mentioning that the prices were not excessive.
Furthermore, positive feedback was given regarding the quality of work provided by the husband and wife team who did a pedicure for a couple. Their service was praised for being gentle, with attention to detail. The use of massage chairs was also noted as a positive aspect of the experience.
However, there are also several weaknesses highlighted in the comments. One customer expressed their dissatisfaction with the service they received, stating that the technician was unable to complete the requested nails and responded rudely when asked to remove them. This suggests poor technical skills and a lack of professionalism from that particular staff member. Another customer found that the lady who did their friend's nails did a poor job, with natural nails sticking out and an injury occurring during the process. This indicates inconsistency in the quality of work provided by the salon's staff.
In terms of pricing, one customer felt that the prices were too high, especially considering the mistakes made during the service. This highlights a potential issue with pricing transparency or value for money in some cases.
One customer mentioned concerns about cleanliness, specifically mentioning funk on the sides of the chairs and a lack of sanitary packaging for the tools used during the service. This raises some red flags regarding the salon's hygiene practices. Additionally, another customer commented on the lack of cushioning on the chairs, indicating discomfort during the pedicure. This suggests a potential lack of attention to customer comfort.
Based on the comments provided, Lovely Nails & Spa has strengths such as a clean environment, friendly staff, reasonable pricing, and a husband and wife team that provides quality service with attention to detail. However, the salon also has weaknesses in terms of inconsistent quality of work, potential issues with pricing transparency, concerns regarding cleanliness, and complaints about discomfort during the service.
In order to address these weaknesses and further enhance their strengths, Lovely Nails & Spa should consider implementing the following:
1. Training and supervision: Ensure that all staff members are properly trained in nail techniques and customer service skills. Regular supervision can help maintain consistent quality.
2. Transparent pricing: Clearly communicate and display pricing options to avoid any misunderstandings with customers. It is also important to have a fair pricing structure that reflects the quality of service provided.
3. Hygiene standards: Strengthen the salon's cleanliness and sanitation practices. Use sanitary packaging for tools and regularly clean all surfaces, including the chairs, to maintain a clean and comfortable environment for customers.
4. Customer comfort: Address the issue of uncomfortable chairs by providing extra cushioning or replacing worn-out chairs.
By addressing these weaknesses and building on their strengths, Lovely Nails & Spa can improve customer satisfaction and enhance their reputation in the market.
Best TL Reviews
THE WORST PLACE EVER! I went in for basic pink and white set, showed her a picture of the french tips, and the lady couldn't even complete my nails. She told me i wasted her time after I told her i didnt like them and when I asked her to remove them, this was her idea of removing them. DONT GO
The place is nice and clean. The guy who did my nails did a fantastic job! He was super friendly and really gentle. Unfortunately the lady who did my friends nails did a bad job. Natural nails sticking out and she cut her pinky!! I'd go again but I've gotta have the guy for sure.
I absolutely love this place I have been to other places as well and I always end up back here. The woman here does an amazing job and goes above to make sure you like what your getting! The guy does my daughter's nails he always has them laughing and smiling. They also don't charge you over 100 dollars for both! Super sweet couple and always a good time.
Will always use lovely nails. ????????????????
I believe it was the husband and wife who were doing my husband and I pedicure. Super sweet, attention to detail. The massage chairs were comfy and definitely would want a hot towel wrapped around my feet again! It was not a bad price at all for both.
Very friendly and clean. Reasonable pricing. My service was a soak off and American fullset. Decent quality but the acrylic was laid too wide and my nails actually hurt right now. Aside from that not bad. I probably won't go again unless I just need them done fast.
The staff was nice, but the prices are ridiculous! I paid $60 for shallac Mani and pedi, to only arrive home 2 hours later with messed up nails. I go back up there to get it fix, but because I was over charged I'm not gonna have ruined nails, to only tell me it will be $10. Um no.
My daughter and I went in 30 minutes before they closed (I called first) They were very nice. We both got dipped nails with designs. They stayed 45 minutes after close and made sure we were happy with our nails! Thank you
They take credit cards and walk ins. I don't think this place is clean. The sides of every chair where your feet go have funk on them. None of the clippers, trimmers graters came in sanitary packaging, nor did I see any of it come out of any cleaning bins/area. The chairs also had the passing work down so there was no cushioning. My pedicure was not bad, not great, not anything to be wowed over.
Lovely Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | Closed |
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Location
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