Kay's Nails

+1 419-592-9199

733 Perry St # 130, Napoleon, OH 43545 United States of America

Open Today: -

Quick Facts About Kay's Nails

Kay's Nails place has several strengths based on the comments provided. One of the most prominent strengths is the professionalism and friendliness of the staff. Multiple reviewers mentioned that the staff members were kind, welcoming, and made them feel relaxed during their visit. This is a valuable strength as a positive and welcoming atmosphere can greatly enhance the customer experience.

Another strength of Kay's Nails place is the quality of the nail services provided. Many customers expressed satisfaction with the final results of their nails, mentioning that they loved how their nails turned out and that they received compliments on them. The ability to consistently provide high-quality nail services is a crucial strength for any nail salon as it ensures customer satisfaction and encourages repeat business.

Many comments also highlighted the expertise and talent of specific nail technicians. Customers praised technicians like Hannah and Theresa, mentioning that they were skilled in creating designs and delivering beautiful results. This indicates that Kay's Nails place has talented and experienced professionals, which is a significant strength as it establishes trust and confidence in their services.

Another strength of Kay's Nails place is their willingness to rectify any issues or mistakes. One customer mentioned having a negative experience with a particular nail technician, but the salon manager, Theresa, personally fixed the nails and provided exceptional service. This shows a commitment to customer satisfaction and a willingness to go above and beyond to correct any errors. Providing excellent customer service in the face of a mistake is a valuable strength as it demonstrates professionalism and a genuine concern for customer happiness.

The ability to accommodate walk-ins and fit clients in even during late hours was also mentioned as a strength. This flexibility in scheduling is beneficial for busy customers who may not have the luxury of making appointments in advance. It shows a commitment to convenience and customer satisfaction.

Competitive pricing was also mentioned as a strength of Kay's Nails place. Customers appreciated the reasonable prices and felt that they were getting value for their money. Offering competitive prices is advantageous as it attracts price-conscious customers and encourages them to choose Kay's Nails place over other salons.

Moreover, several comments highlighted the ability of Kay's Nails place to deliver personalized nail designs and cater to individual preferences. Customers mentioned that the salon was willing to give them exactly what they wanted and that they were happy with the results. This customization and attention to detail are strengths as they show a commitment to meeting customer needs and preferences.

Despite these strengths, there are a few weaknesses that need to be addressed. One customer mentioned that their nails chipped less than 24 hours after the service and were not smooth. This indicates a possible quality control issue or a lack of attention to detail during the nail application process. Additionally, multiple comments mentioned instances of bleeding during the service, which is a serious concern. These incidents suggest a lack of proper technique or training among some staff members, which is a weakness that needs to be addressed. Bleeding during a nail service can lead to infection and discomfort and can significantly damage the salon's reputation.

In conclusion, Kay's Nails place has several strengths that contribute to its positive reputation. These include a friendly and welcoming staff, high-quality nail services, talented technicians, willingness to rectify mistakes, flexibility in scheduling, competitive pricing, and a commitment to personalized customer preferences. However, it is also important to address the weaknesses mentioned, such as chipping nails and incidents of bleeding, to ensure overall customer satisfaction and maintain a good reputation in the industry.

Best TL Reviews

I went today to have a little pampering for myself and everything was amazing. The staff was so nice and made you relaxed and so welcome. They wanted to make sure you as the customer is satisfied. I absolutely love how my nails turned out today. I definitely will be going back again to get my nails done and filled in.

They are my go to place love them !!!

This is a picture is 3 weeks after they did them no lift and still look good thanks again

I love Hannah!!! She's the best, always happy when I leave and have never had any issues. I pick out a design and she creates!!! It's awesome!

was referred by a friend to see Theresa, she was super busy so i got holly. she wasn’t very nice and the nail job was awful. she made me bleed in two fingers. so i call who i was supposed to see, Theresa, and she squeezed me in the very next day to fix them herself. she did an absolutely stunning job. they’re beautiful and she was so sweet and apologized to me for the other girl. she refused to take any money for fixing my nails and gave me a coupon for next time! it’s worth waiting for theresa, shes amazing!

Less than 24 hrs later. Chipped and not smooth. Also multiple spots where my skin was buffed until I bled. Disappointed.

Omg!!! I'm so excited and impressed with my nails!! They not only fit me in as a walk in but they were super nice and I loved my nail tech!!! She got a excited about my nails as I did!! I will definitely be back!! And even the price was very reasonable!!

Efficient, good prices, she was amazing and was willing to get us in even though it was late. 100/10 i loved it

Wanted something different and today I got it very clean and clear nails ! I love them ???? !

This is the only nail place that will give you what you want !! I highly recommend