Quick Facts About Lovely Nails
Lovely Nails Place is a nail salon that seems to have a mix of both positive and negative reviews. In order to fully evaluate the strengths and weaknesses of the salon, let's analyze the comments provided.
Starting with the positive comments, it is clear that Lovely Nails Place has a number of strengths. Several customers mention the professionalism of the staff, with one specifically mentioning their nail technician, Shawn, as doing a fabulous job. This indicates that the salon has competent and skilled staff members who can deliver high-quality services. Additionally, the comment about the salon being clean and serene suggests that Lovely Nails Place maintains a pleasant and calming ambiance, which is important for customers seeking relaxation during their visits. The fact that one customer plans to return with their daughters further implies that Lovely Nails Place offers a positive and family-friendly environment.
Another strength that stands out from the comments is the attention to detail and individualized service provided by the salon. One customer mentions that the salon only operates by appointment, allowing for exceptional and unrushed service. This suggests that Lovely Nails Place prioritizes customer satisfaction by dedicating time and attention to each individual. The comment about the staff meticulously cleaning behind each customer further supports the notion that the salon emphasizes cleanliness and hygiene.
Furthermore, several comments highlight the quality of nail services provided by Lovely Nails Place. Customers mention receiving perfect gel manicures and well-trimmed cuticles. The positive experiences with the pedicure, foot massage, and leg massage further indicate that the salon excels in providing relaxing and enjoyable treatments.
However, Lovely Nails Place does have some notable weaknesses based on the negative comments. A recurring issue mentioned is the quality of nail polish application. One customer describes a manicure where the technician missed multiple spots and the polish began to peel within a day. This suggests that there may be inconsistencies in the skill level of the technicians or issues with quality control. Additionally, there is a complaint about the lack of responsiveness from the staff when the customer returned to get the polish corrected. This indicates a potential weakness in customer service and responsiveness, which can be a significant deterrent for customers.
Another weakness highlighted in a comment is the lack of friendliness from the staff. While the customer mentions that the employees were not rude, they were also not overly friendly. This could potentially create an impersonal or unwelcoming atmosphere for some customers, which may impact their overall experience.
Additionally, there is a comment about the inconsistency in polish coverage during a gel manicure. The customer notes that there was space around the nails without polish. This suggests that there may be issues with attention to detail on certain occasions. This inconsistency could be seen as a weakness in the nail technicians' ability to consistently deliver high-quality services.
In summary, Lovely Nails Place has various strengths, including professional staff, a clean and serene environment, attention to detail, and individualized service. Customers generally praise the quality of the nail services and the relaxing experience provided. However, there are some weaknesses, such as inconsistencies in polish application, potential issues with customer service responsiveness, and a lack of friendliness from the staff. These weaknesses could impact the overall customer experience and may need to be addressed in order to maintain and improve customer satisfaction.
Best TL Reviews
This was my first time coming. I came because of the high reviews. I had Shawn do my nails. He did a fabulous job. Very professional. The salon is clean and serene. I will definitely be back.
I was looking up nail salons in the area and I came across this one because it had more stars. It almost has 5 stars for a reason. I went early in the morning, so it wasn't busy, but the guy attended me very well. He did a very perfect job on my gel nails and made sure I liked the color and the outcome. No mistakes at all.
This was my second time at Lovely Nails. The first manicure was less than stellar. It was a gel manicure that lasted about 6 days but because of the convenient location, I gave them another chance.
This latest manicure was not bad enough on its own to write a review but it was pretty bad.
During the service I had to request the nail technician to paint my nails where she had missed polishing near the top of my nail. Given it was glitter polish, it was VERY obvious she had missed several spots.
Within a day the polish in the ill polished areas of my nail began to peel. Inside of 4 days I was left with nails that were completely chipped. I have done DIY manicures with glitter polish that have lasted longer than this.
I went to the shop after day 2 to get the polish corrected but they were too busy. I went back again and was told it could be over an hour wait to correct the awful polish job.
After waiting 30 minutes without any further acknowledgement from the staff at Lovely Nails, I went north on 124 to another nail salon.
Next time I will drive the extra few minutes to go elsewhere. I won't spend my dollars that doesn't treat customers well.
Had a great experience and it was my first visit. I love my nails and definitely plan to go back with my daughters.
I came here on a Friday, around 1:15pm. For the record, I try very hard not to frequent nail salons during busy times. I asked for a pedicure, I was seated within 5 minutes. I picked out my color and sat down. My nail tech took her time on my feet. I work 45 hours a week, I walk constantly at work. She trimmed my cuticles so well, and the leg and foot massage was amazing! The employees were not friendly, nor were they rude, they were pleasant. Each tech was focusing on their client. The environment at the time of my visit was quiet, calm and serene. I WILL be back, around the same time of course.
The most important thing to note is this is an “appointment only” nail salon, and I’m real appreciative of that. This allows them to give customers exceptional, individual service without rushing. They pay close attention to detail, and meticulously clean behind each customer. It’s a relaxing experience I continually look forward to!!!
Visited with my mom to treat ourselves for Mother’s Day. We enjoyed our time in the salon, it was very clean and pretty. Our nail techs were kind and efficient. We both loved our colors and everything, but the more I’ve looked at my nails the more I’m confused. I got a gel manicure for the first time in years and I love it, but the polish doesn’t cover my entire finger nails. There’s space all the way around the nail without polish on every finger. It’s all I can see now and I know as my nails grow quickly that this space will just get bigger and bigger. Why push back the cuticles and do all the trimming if you’re not going to paint that space? I’m a little frustrated by this. Next time I will ask about it but just be aware and ready to ask for yourself if you visit.
This place is all about service. When you arrive, they bring you a bottle of water. This is the first nail salon I have ever been to where it wasn't full off the nail techs speaking to one another constantly. There was spa music, a relaxing atmosphere and very little talking amongst the staff and even with the clients. It was the best nail salon experience I have had in a long time. Their attention to detail was impressive and the hand and foot massage were wonderful. I will go Back!!
Lovely Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 08:00 PM |
| Sunday | Closed |
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Location
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