Oumy Beauty Studio

+1 336-724-1090

501 N Liberty St, Winston-Salem, NC 27101 United States of America

Open Today: -

Quick Facts About Oumy Beauty Studio

Oumy Beauty Studio has both strengths and weaknesses based on the comments provided. In terms of strengths, customers have praised the salon for the quality of their work. One customer mentioned being in love with the way their hair turned out after getting it braided. Another customer expressed their satisfaction with the staff being friendly and treating them like family. The new location was also mentioned as being beautiful, clean, and organized.

The salon's willingness to accommodate customers and provide a range of services was also mentioned as a positive aspect. One customer mentioned that the salon plans to offer nail and lash services in the future, making it a one-stop-shop for various beauty needs.

Additionally, some customers appreciated the efficiency of appointments. One customer mentioned that their hair was done in less than 2 hours, which they loved. Another customer praised the salon for explaining everything they were doing to their niece's mom, which gave them a sense of a lifetime customer experience.

However, there are several weaknesses that need to be addressed. The most prominent issue mentioned in the comments is the long wait times and lack of professionalism. One customer expressed frustration at waiting for over two hours for their appointment, while another customer mentioned waiting for an hour and a half before deciding to leave. These incidents highlight a need for better time management and communication with customers.

Another weakness mentioned is the lack of professionalism and rude behavior of certain staff members. One customer felt disrespected by a particular employee who made derogatory comments about their hair and eyebrows. This indicates a need for training and better customer service practices.

Furthermore, there are concerns about the pricing and the braiding techniques used. One customer mentioned being quoted a different price than what was initially discussed over the phone. Another customer complained that their braids were too tight, causing their edges to break. These issues suggest a need for clearer communication about pricing and a more cautious approach to braiding techniques.

Overall, while Oumy Beauty Studio has received praise for their work and friendly staff, there are areas that require improvement, such as addressing long wait times, improving professionalism, and ensuring clear communication with customers. By addressing these weaknesses, the salon can enhance the customer experience and build a stronger reputation.

Best TL Reviews

Today was very FRUSTRATING for me, My appointment was for 10am. After 40 min I

Was informed someone be ready for me shortly . I could kick myself for not getting up and leaving at that point, but I decided to give it a few more minutes. After two hours of waiting I decided to leave. Let me just say, I know that the salon does really good work HOWEVER, to the owner, please VALUE the time of your customers. Having customers wait even 30 minutes is much too long when appointments has be made. I was very disappointed in the lack of professionalism. I Will never visit the salon again.

This is my first time getting my hair braided at this salon and I’m in love with the way my hair turned out. Everyone is so nice and my braids look great. I will be returning back again!

First time getting braids, love my experience. The new location is beautiful, clean, organized and the staff was very friendly and family like. I would recommend to others.They plan to have a nail tech, and lash services soon. Will definitely be back for 1 stop shop all in 1 location.

Oumy is a nice salon but could use some more professionals working there. For starters I called and was told to come in immediately to be fit in for a braid appointment on a Saturday. I get there and had to wait over an hour. Ok no big deal. I get in the chair and the braider starts talking about a different price than what was mentioned on the phone. Once I tell her the phone convo and my agreed price she sits me another braiders chair. This lady was kind and did a great job bttt she insisted on combing out my loc saying”it no look good with braids”. Now that’s what took me out. Fast forward a month later and I take the braids out only to realize that they broke my edges off. I will not be returning to Oumy.

Appointment at 1pm got there and she started right on my head. She finished in less then 2hr. Will be going back there for my up hair do every month. Love the work they do.

Took my niece today to get braids and extensions for her 9th birthday. She was so excited and Oumy did not disappoint.

They treated us all great why we were there. They hand hands of angels making my niece feel as special and as bueatiful as see is.

On top of it all, they explained everything they were doing to her mom, gave suggestion on how to treat her hair. It was just not a few hours of service for a lifetime customer experience.

Thanks to all who hoped us today. Made us all feel special.

Live your new boutique and praying you succeed in everything you do.

I will never return to this place to get my hair braided. I didn’t come here to be insulted or be a joke. The little purple girl in there that was working there was very rude, disrespectful and unprofessional. She talked about my hair, she talked about my eyebrows. I felt very disrespected. I could had went down to her level but I didn’t. I will not ever return there after only 2-3 days my braids came out around my edges from the braids being too tight. I will never come to get my hair braided here ever again.

OMG l had a really bad experience with this place. I went inside to make a reservation and Ms. Red gave me an appointment for the next day at 11:00 a.m.. I was on time and was told that she was coming so I sat down. Waited for an hour and 30 mins before I decided to leave. Bad customer service and I will not be going there again.