Upscale Nail & Spa

+1 803-547-7745

1722 Gold Hill Rd, Fort Mill, SC 29708 United States of America

Open Today: -

Quick Facts About Upscale Nail & Spa

Upscale Nail & Spa place has received a range of comments, both positive and negative. In this analysis, we will examine the strengths and weaknesses of the establishment based on these comments.

Starting with the strengths, the salon receives a lot of praise for its nail services. Customers have expressed their satisfaction with the quality of work done, specifically highlighting the gel manicures and basic pedicures. This indicates that the salon has skilled technicians who are able to deliver satisfactory results. In addition, the prices are mentioned as fair, which suggests that the establishment offers good value for money. This can be a major strength, as customers are more likely to return to a salon that provides a quality service at a reasonable price.

Customer service is another area where Upscale Nail & Spa place has received positive feedback. Commenters have described the staff as kind and friendly, and specifically mentioned an employee named Pam for providing a personalized and attentive service. This indicates that there are employees who go above and beyond to ensure customer satisfaction. It is important for a salon to have friendly and customer-oriented staff, as it contributes to a positive and welcoming atmosphere.

Furthermore, the willingness of the salon to accommodate last-minute schedule changes has been appreciated by customers. This flexibility in scheduling shows that the establishment is customer-focused and aims to provide convenience to its clients. Additionally, the salon's commitment to accepting walk-ins even during a pandemic demonstrates a willingness to cater to all customers, regardless of appointment availability.

However, there are also weaknesses highlighted in the comments. One major concern expressed by a customer is the issue of racism and discrimination. The customer claims that they felt unwelcome and mistreated due to their race. This is a serious allegation that can greatly harm the reputation of Upscale Nail & Spa place. It suggests that the establishment may be lacking in diversity and inclusivity, creating an uncomfortable environment for certain individuals. Addressing and rectifying this issue should be a priority for the salon.

Another weakness identified by a customer is the salon's inability to perform certain nail designs. The customer's request for flame designs and squiggly lines was met with resistance and difficulty. This indicates a limitation in the artistic abilities of the technicians or a lack of training in nail art. Providing a wide range of design options and skilled technicians who can execute them is important for attracting and retaining customers who are interested in unique and creative nail designs.

There was also a negative comment regarding a male worker's behavior. The customer felt uncomfortable due to the worker's rudeness and the fact that the worker initially refused to perform a specific service until a female worker intervened. This highlights a potential problem with communication and professionalism within the salon. It is crucial for all employees to be respectful and accommodating to customers, regardless of their gender or background.

In conclusion, despite receiving positive feedback regarding the quality of nail services, fair prices, and good customer service, Upscale Nail & Spa place has weaknesses that must be addressed. The allegations of racism and discrimination, along with the salon's limitations in performing certain nail designs, indicate areas that require immediate attention. By addressing these weaknesses and taking steps to provide a more inclusive and diverse environment, the salon can improve its overall reputation and customer satisfaction.

Best TL Reviews

Love this place!! Everyone is so kind and I got an absolutely gorgeous gel manicure. I 100% recommend everyone try this salon! :)

I have visited this location several times for a basic pedicure. The prices are fair and they do a great job. I will definitely return.

I walked into the establishment and they looked shocked that I was in their salon. I asked for a gel fill and a pedicure. The male worker was rude and tried to say they didn’t perform gel fill in’s until a female worker spoke to him in their native language. I felt so uncomfortable that after waiting 15-20 minutes for service I just left. Women please only spend your money where you feel comfortable and welcomed!????

Had a basic pedicure with Pam and was so pleased! She actually took the time and did not rush. I moved from NJ several months ago and have yet to find a nail salon that gives good pedicures until I found Pam! I will definitely be going back to her regularly. Thank you!!!

DO NOT go here for any basic nail designs. I showed the lady two different designs. The first one she flat out said she couldn’t do (the design was flames on the tips). Then I showed her the second design (some squiggly lines across the nail) and she struggled with it for 10 minutes before I told her to forget about it. Ended up with a manicure I hated. Don’t expect them to do any designs. They couldn’t even do some squiggly lines.

Called ahead, made my appointment! Then had to make a last minute schedule change due to work and they were happy to accommodate! Mo did an awesome job on my nails (gel manicure, almond shaped). The color selection is a bit limited than other places I have been, but if you are looking for a quality service that is fairly priced and a team that will take extra care of your nails. This is a great place, especially for nail upkeep! They are busy, so calling ahead is always best, but they also work very hard to except walk ins.. even during a pandemic. I can’t say enough about how polite Mo was, even when I could tell he was managing multiple things at once. I will be back for sure!

I wish I could give it zero.

If you’re black don’t bother.

It’s very clear we aren’t wanted.

Don’t believe me? Go in for yourself.

Don’t go in dressed up either although I don’t think it’ll make a difference. But if you want the full racist experience go dresses down and just watch how quickly they run you out.

They gladly accepted my request for a 6pm appointment on a Monday.

Pam was very good. She understood that my left knee had minimal movement. I've been before and I'll be back again