Quick Facts About O P Nails
Strengths:
1. Friendly and welcoming receptionist.
2. Excellent pedicure service with attention to detail.
3. Efficient service for getting nails done.
4. Nice selection of colors for nails.
5. Amy, one of the staff members, is amazing and provides exceptional service.
6. Dan, a staff member, is highly skilled and provides excellent nail service.
7. Staff members are light-handed and do not cause discomfort during the service.
Weaknesses:
1. Inconsistent service quality among staff members.
2. Pushy nail technician who does not listen to customer preferences.
3. Rushed service with little regard for customer experience.
4. Nails done by certain technicians not up to par, with crooked nails and uneven length.
5. Lack of attention to customer requests and rushed color selection process.
6. Poor customer service from nail technicians, including rudeness and rushing.
7. Price does not match the quality of service received.
8. Lack of cleanliness and unprofessional practices, such as reusing waxing sticks and uncleaned tools.
9. Inconsistent and sloppy nail work, leading to chipped nails shortly after service.
10. Lack of attention to detail and inconsistency in filling nails correctly.
Analysis:
Based on the comments, O P Nails place has both strengths and weaknesses. One of the strengths is the friendly and welcoming receptionist, which creates a positive first impression for customers. Additionally, the pedicure service is highly praised, with one customer mentioning that their pedicure was amazing and the nail technician took their time to provide a thorough service. Another customer appreciates the excellent service they receive from Dan and other staff members, expressing their love for the establishment after being a client for four years.
However, there are several weaknesses that customers have pointed out. One recurring issue is the rushed and inconsistent service. Multiple comments mention feeling rushed, particularly during the color selection process, where nail technicians often grab color charts and throw menus at customers without giving them enough time to decide. This rushed experience can make customers feel like they are not being listened to or taken care of properly, as seen in the comment where a friend was rushed through the service and left without crucial steps being completed, like exfoliating and lotion application.
Another common complaint is the poor quality of nail services. Some customers mention receiving crooked and uneven nails, with one customer stating that their nails were not the same length. This lack of attention to detail and inconsistency in filling nails correctly leads to dissatisfaction and a perception of unprofessionalism. In addition, there are complaints about the quick curing of nail polish, resulting in chipped nails shortly after the service.
Hygiene and cleanliness are also areas of concern. One customer describes an unclean station and unprofessional practices, such as reusing waxing sticks and using uncleaned tweezers during eyebrow waxing. These practices can negatively impact the customer's experience and potentially lead to skin issues, as seen in the comment where the customer's eyebrows broke out after the service.
Overall, while there are positive aspects to O P Nails place, such as friendly receptionist, excellent pedicure service, and skilled staff members like Dan and Amy, the recurring issues of rushed service, poor quality nail work, and subpar hygiene practices overshadow these strengths. Addressing these weaknesses, including improving consistency, providing attentive customer service, and maintaining cleanliness, can greatly enhance the overall experience at O P Nails place.
Best TL Reviews
Saturday afternoon around 12:30/1pm my friend and I went in to get pedicures and I wanted to get a full set, it has been sometime since I have gotten to spoil myself a little, so we go in and we get pedicures which mine was amazing! The receptionist was so nice, and my girl
Salin was so awesome and took her time did the whole works for my feet and legs we did the peters pedicure and my friend had another lady who was pushy on changing the nail color, my friend said she just wanted regular polish the girl did gel, didn’t do any massaging or scrubbing on her feet. We both started at the same time, my friend finished up 20 minutes earlier than I did, with packets to take home for the steps that the lady didn’t do, like exfoliating and the lotion as I didn’t take any home because my lady completed all the steps. Which made us feel like my friend was rushed and not taken care of properly. My friend left and I waited to get my nails done which wasn’t a long wait at all, probably 15 minutes if that. I got Lisa the nail tech. She was really nice but I was super rushed, I asked her for short coffin nails and she did that but I didn’t realize until I left they were crooked and my nails weren’t the same length. I asked for a light pink color to match my toes and she said okay put pink base acrylic powder and called it good, I was kinda disappointed it took about 15 minutes for the full set and it normally takes 45 minutes for a full set so I paid and left because we already had a bad experience and I didn’t want to seem like a “Karen” but I would not recommend going to this place because they rush through you and don’t listen to what you want. They don’t double check their work and it’s just super unprofessional.
I am so tired of giving this place chances. The only redeeming quality of this business is the lady who works the front desk and Amy. Every time I go here I can never have an enjoyable or relaxing time. Every time I come here I’m rushing to pick my color and when I express that I just need a moment, the nail techs just grab the color charts and rush you off and throw a menu in your face. Not to mention that any service I’ve ever gotten here has been just poor. You would think that for the price you pay for a pedicure that the service would be done in full and done well. Instead you get rushed services by rude staff.
I had plans to get the most expensive pedicure as my birthday gift from my partner but the staff rushed me so much to the point of putting their hand on my back and lightly urging me to the chair. When I asked the lady to stop pushing me for a second she just kept saying “come on let’s go.” I got so angry I just said whatever. Said the first color I could think of and just asked for a gel color change so I could get the hell out of there.
I wish I could say that this place was worth giving your business to but to be honest it’s not. I would give zero stars if it wasn’t for Amy being amazing.
They did a great job and my nails turned out exactly how I wanted.
I’ve been a client of this establishment for 4 years now and I absolutely love the excellent service I receive! Dan is amazing and so are the other staff members! ????????????
Dan was great! So happy with how my nails turned out. Will definitely be coming back!
Im honestly upset with how these turned out. I went on Tuesday to get an acrylic set done, I used a picture reference and everything. (The green nails). You cannot tell me those look good, I will never agree. However I wasn’t rude about it I just said I liked them and left. I thought I could live with it it’s not that bad, after a couple days I decided I would just go back and have them repainted, I decided on the black French tips and went in today (Thursday). When I walked in I told them i just wanted a to get them re-polished, they got me in quickly and she did exactly what I wanted. However during I felt like she wasn’t curing the nail polish long enough, just switching to quick i guess? But I figured she’s the nail tech whatever. I unfortunately 3 hours later my nails has already chipped. Im pretty sad because my friend recommended this place and it’s a little unfortunate and I don’t think I will be returning.
So… I just got done at this center with one of the female stylists.. got a pedicure and an overlay with gel nail polish.. not only was she rough with me, she was short tempered, my nails look awful and misshapen and she didn’t even fill the nails correctly.
My first experience with this place was much better, but this time was awful.
So I went to get my eye brows waxed and a refill on my nails today on 09/17/22. When I tell you the lady who did my eye brows and nails was so unprofessional and dirty! When she waxed my eyebrows she used the same stick, never threw it away. Just dipped in the wax and then smear it on my eyebrows to put the same stick back in the wax. The used uncleaned tweezers. On top of that she put baby oil on my eyebrows. So now my eyebrows have broken out. I sat down her station was not the cleanest. She was quick and didn’t pay attention to what she was doing to my nails. The work is sloppy and not consistent. The only positive thing I can say is that she was light handed so my hands do not hurt. I will NOT be going back and I WILL tell my friends to NOT go there anymore!
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O P Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Payments
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Today
Opening Hours
| Monday | 10:00 AM - 07:30 PM |
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| Tuesday | 10:00 AM - 07:30 PM |
| Wednesday | 10:00 AM - 07:30 PM |
| Thursday | 10:00 AM - 07:30 PM |
| Friday | 10:00 AM - 07:30 PM |
| Saturday | 10:00 AM - 07:30 PM |
| Sunday | 02:00 AM - 05:30 PM |
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