Top Nails

+1 423-339-6777

2317 Treasury Dr SE, Cleveland, TN 37323 United States of America

Open Today: -

Quick Facts About Top Nails

Strengths:

1. Good customer service: Multiple comments mentioned the staff at Top Nails being polite, accommodating, and friendly. They were able to fit in customers without appointments and made them feel comfortable and welcomed.

2. Skilled nail technicians: Many customers expressed their satisfaction with the quality of the nail services provided at Top Nails. They mentioned that their nails looked amazing and were done exactly the way they wanted, including the shape, design, and color. The attention to detail was also praised by some customers.

3. Affordable prices: The cost of services at Top Nails was considered reasonable by some customers. They appreciated the affordability, especially when comparing it to other salons in the area.

4. Relaxing and pampering experience: Customers found their visits to Top Nails to be a relaxing and enjoyable experience. They mentioned the comfort and pampering they received during services like pedicures and massages. Some customers felt like "queens for a day" and appreciated the attention they received.

5. Positive reviews from satisfied customers: Several comments highly recommended Top Nails and gave it a perfect rating. These positive reviews can act as a strong endorsement for potential customers who are looking for a reliable nail salon.

Weaknesses:

1. Cleanliness concerns: One customer raised concerns about cleanliness, specifically mentioning stained towels and unclean armrests. This suggests that there might be issues with maintaining cleanliness and hygiene standards at Top Nails, which could be a turn-off for potential customers.

2. Poor workmanship: One customer expressed dissatisfaction with the quality of their nails, mentioning poor workmanship, leftover polish and wax, and the expectation of better results for the price they paid. This highlights a potential inconsistency in the skills of the nail technicians or a lack of attention to detail in some cases.

3. Lack of organization: One customer mentioned disorganization as a pet peeve, which could imply a lack of efficiency or smooth operation in the salon. This could lead to longer wait times or confusion for customers.

4. Mixed reviews: While there were several positive reviews, there were also negative comments and some customers expressing displeasure. This indicates that the overall customer experience at Top Nails might not be consistently satisfactory for everyone.

In conclusion, Top Nails has strengths in terms of good customer service, skilled nail technicians, affordable prices, and providing a relaxing experience for customers. However, they need to address concerns related to cleanliness, workmanship, and organization to ensure a consistently positive customer experience. Taking note of both positive and negative feedback can help the salon identify areas of improvement and work towards providing a more satisfying service overall.

Best TL Reviews

Me and my mom went there for the first time today and didn’t have an appointment. They had no issues working is in and were very polite while doing so (Obviously I don’t recommend walking in just because the wait is longer)! Our nails look amazing and we will definitely be using their services again!

Fast service, low traffic when I arrived. There’s a mask requirement that won’t do any good if cleanliness doesn’t improve.

A generic pedicure costs $31. However, I don’t think I’ll go there again anytime soon. My biggest pet peeve is lack of cleanliness and disorganization. The tech went to get a clean hot towel and came back with a dirty or stained towel she thought I was going to allow her to put on my legs.

But take a look for yourself and the arm rests.

So far, Bradley County gets a poor score from me.

New Owners planning to expand and remodel. Anna fixed my nails that another salon has gotten terribly wrong. Everything was exactly the way I wanted from the color to the shape to the design! Definitely going back to see her!

I’m always skeptical about reviews, but if I took the time to write one then I mean it ,this place is the best I’ve been to in a long time recommend 10 out of 10 love the staff! Love my nails. Thank you Anna

Anna and Viviana (I don't know if I spelled their names right) we're absolutely the most wonderful people that I've ever had do my nails! I highly recommend them to anybody that wants to get their nails done at an affordable rate, that last a very long time and look gorgeous! And the details absolutely phenomenal

Come in to get pampered and was definitely not happy I don't like the poor work on my nails and the for the price it should've been done better. One left polish and powder under my nails and the other left wax on my face. My friends and I asked for 2 mani pedi combo nails dipped brows waxed. Shouldn't have been but 100 bucks maybe a lil more but 170.00 come on it shows clearly mani pedi combo is 46

Amazing!! My pedicure was the best feeling I have had in a long time. I sure needed the relaxation time and the way Brian massage my legs and feet. Also I had a full set by Ann which was amazing as well. I was treated like a Queen for a day. They have more services that I will definitely try. I give them a 5star as it was amazing visit. Well worth the money spent.

I've been looking for a good place to go to keep up with my nails. It took me a while but I finally found the place.. Top Nails is definitely the perfect place!! Anna did my nails. She was very friendly and made me feel quite comfortable. And my nails are absolutely beautiful!!!! Anna is my permanent nail lady now!! I would recommend this place any day!!