Quick Facts About L.a Nails
L.a Nails Place receives a mix of positive and negative feedback in the comments provided. In order to analyze the strengths and weaknesses of the salon, we will consider the following points:
Strengths:
1. Professional service: Multiple comments mention the professionalism of the nail technicians. Customers appreciate their skills and the quality of work provided.
2. Ability to replicate designs: One comment mentions that the nail technician successfully copied a picture provided by the customer, indicating their ability to recreate designs accurately.
3. Good value for money: Some customers mention that the prices at L.a Nails Place are reasonable and offer good service for the price.
Weaknesses:
1. Rude and disrespectful front desk staff: Several comments mention the rude and disrespectful behavior of the lady at the front desk. This negative attitude towards customers can leave a lasting impression and may deter potential customers from visiting the salon.
2. Lack of customer service skills: Multiple comments mention the front desk staff's lack of customer service skills, indicating poor communication and interaction with customers. This can lead to a negative experience and reduce customer satisfaction.
3. Inconsistent service: One comment mentions the inconsistency in service between different technicians, implying that not all staff members provide satisfactory service.
4. Overcharging and dishonesty: One comment accuses the salon of overcharging for a service and even suggests that the staff members speak negatively about customers in their own language. This dishonest behavior can damage the salon's reputation and result in a loss of trust from customers.
5. Waiting time: One comment mentions a long wait time of over 30 minutes, indicating a lack of efficient scheduling and time management.
In analyzing these strengths and weaknesses, it is clear that the salon has skilled nail technicians who are capable of providing professional service. However, the negative behavior and lack of customer service skills displayed by the front desk staff significantly undermine the overall experience. Additionally, the accusations of overcharging and dishonesty can further damage the salon's reputation. These weaknesses need to be addressed in order to improve customer satisfaction and retain a loyal client base.
L.a Nails Place should focus on training and coaching their front desk staff in customer service skills and professionalism. It is crucial to create a welcoming and friendly atmosphere to ensure customer comfort and satisfaction. Addressing the issue of overcharging and dishonesty is also essential for maintaining trust and integrity within the business. Furthermore, the salon should work on efficient scheduling and time management to minimize customer waiting times.
By addressing these weaknesses, L.a Nails Place can capitalize on its professional nail technicians and provide a consistently positive experience for customers. Creating a strong and reliable customer service culture will help the salon build long-term customer relationships and improve its overall reputation in the industry.
Best TL Reviews
The guy who did my nails was very professional. Loved how they came out.
Update: still great service. And she copied the picture I showed her with no problem. I love my pop cartoon art nails. Thank you girl!
I don’t recommend it. The lady on the front is rude and disrespectful. I asked her for acrylic with ( funny bunny: which is the name of a white polish) and she used white powder which is more $ and gel. I told her I asked you for acrylic and she look at me and said yeah but white powder is better. Is not about the money but there are ways to make money by respecting customers decisions and not by imposing a procedure. After that I got a pedicure with the color that I wanted because I was paying attention and my boyfriend a mani and pedicure for $48
This place is the worst place to ever get your nails done at!
I’ve visit this place a few times and the young man does a great job!
However, the lady in the front is the MOST NASTIEST person I ever meet at a nail salon. She is so rude and has an ugliest attitude with no customer service skills!
I would never recommend anyone to go there, for what so what they can feel uncomfortable! Also, now I see why all the reviews about her are true and it’s not just with me that feels this way. Poor service. I would never step foot in there again!
Poor customer service. I will never step foot there again. I was so disappointed by how I was treated today. The lady was rude and disrespectful. I made my appointment since Wednesday, came today I had to wait for over 30 minutes. Afterwards, I was treated poorly. Stay clear if this people. B, if you ever strike out on your own let me know. The lady in charge is too disrespectful and rude.
Muy buen servicio,las muchachas son muy profesionales en lo q hacen,mi hija y yo quedamos satisfechas.
Really good service with a good price! Really recommend!????????
They overcharged me for a pedicure by 5$ and since I did not know I also tipped 5$ so they got me for 10$. Very dishonest people who also talk about you in their own language. Would not recommend.
Trina is really good and so is the young man in the back with glasses. He does an amazing pedicure.
Place Pictures
L.a Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
How to go there
Location
Places