New Hope Beauty Supply

+1 803-327-1818

1120 Cherry Rd, Rock Hill, SC 29730 United States of America

Open Today: -

Quick Facts About New Hope Beauty Supply

New Hope Beauty Supply place has several strengths and weaknesses based on the comments provided.

Strengths: 1. Wide selection of products: The frequent customer mentions that they always find what they need at this store. This suggests that New Hope Beauty Supply has a diverse range of beauty products.

2. Friendly and attentive staff: Multiple comments highlight the helpful and kind nature of the store owners and staff members. They are willing to go the extra mile to assist customers and provide a positive shopping experience.

3. Affordable prices: One comment mentions that this store is known for being amazing and affordable. This suggests that New Hope Beauty Supply offers competitive prices, making it an attractive option for customers on a budget.

4. High-quality products: The store is praised for offering great quality hair and products. This indicates that New Hope Beauty Supply prioritizes providing customers with products that meet their standards of quality.

5. Customer recommendations: Several comments express a high level of satisfaction and recommendation for this beauty supply store. The positive word-of-mouth from these satisfied customers can attract new customers and contribute to the store's reputation.

Weaknesses: 1. Poor customer treatment: One comment suggests that there was a bad experience with store management and unfair treatment of customers. This indicates a potential weakness in the store's customer service and management practices, which could result in negative experiences for customers.

2. Lack of diversity among staff: A comment points out that there are no black associates in a predominantly black community. This indicates a lack of diversity and inclusivity in the store's hiring practices, which may not be appealing to customers looking for a more representative shopping environment.

In analyzing these strengths and weaknesses, it is evident that New Hope Beauty Supply has various strengths that contribute to a positive customer experience, such as a wide product selection and friendly staff. However, there are also weaknesses, including poor customer treatment and a lack of diversity among staff. Addressing these weaknesses could help the store improve its overall customer satisfaction and attract a more diverse customer base.

Best TL Reviews

I go here very frequently and I always find what I need at this store. Everyone is always friendly and will go the extra mile to make sure you get what you need. I literally recommend this beauty store to everybody!!

The owners are very nice and they have great quality hair/products. i recommend this store you guys

The store owners are very nice folks. I only like to go there for my hair needs. I highly recommend this place!

Please don't!!!! Awful experience. Bad experience with store management. Don't treat customers fairly and with respect. Please don't spend your money there. Don't recommend this location.

No black associates to help with purchases in the middle of a black community. Shameful, at least hire a black young lady to help customers. You can’t just say you don’t know about black ppls hair while your serving their community! Just crazy

Young lady was very pleasant and helpful.

This is an amazing and affordable beauty supply store! The staff was extremely helpful,kind, and patient. They even played one of my favorite songs so they are highly recommended in my book!

Lovely staff that’s always sweet and helpful. Only place that consistently has dark blue expressions hair that I like. Also love the ebin New York edge control. Gets my natural hair sleek and stays sleek for days before having to be retouched!