Quick Facts About Butterfly Nails & Spa
Butterfly Nails & Spa is a nail salon and spa that seems to generate mixed reviews from customers. In order to analyze the strengths and weaknesses of this establishment, we will consider the comments provided by customers.
One of the strengths of Butterfly Nails & Spa, as mentioned by one of the comments, is its convenient location. Being close to one's house can be a big advantage for customers, especially those who rely on public transportation or have limited mobility. Additionally, the comment states that the establishment is clean and professional, which suggests that there is a focus on maintaining a hygienic environment and providing quality services.
The positive comment about Kelly, one of the staff members, highlights the excellent customer service provided at Butterfly Nails & Spa. The customer felt valued and appreciated, especially since they had their baby with them. This indicates that the staff members are accommodating and understanding, creating a welcoming and inclusive atmosphere for clients.
However, not all comments paint a positive image of Butterfly Nails & Spa. One of the weaknesses mentioned is the poor quality of the nail products used at the salon. This suggests that the establishment may prioritize cost over quality, resulting in unsatisfactory outcomes for customers. Additionally, the comment mentions that the staff's response to complaints about the poor quality was dismissive and uncooperative. This lack of willingness to address customer concerns is a significant weakness for any business, especially in the service industry.
Another critical weakness highlighted by a comment is the alleged discrimination towards customers based on race and age. Discrimination of any kind is a severe concern and can severely impact the reputation and success of a business. This comment raises questions about the professionalism and ethical standards of Butterfly Nails & Spa.
Several negative comments mention a lack of professionalism and poor customer service at Butterfly Nails & Spa. Customers complained about rushed services, staff members having attitudes, and refusal to fix or refund unsatisfactory work. These comments indicate a lack of attention to customer needs and a failure to meet expectations. It suggests that the establishment may not prioritize customer satisfaction, which is a significant weakness in any service-oriented business.
In conclusion, Butterfly Nails & Spa seems to have a mix of strengths and weaknesses. Its convenient location, cleanliness, and professionalism are positive aspects that can appeal to customers seeking convenient services. However, the negative comments about poor customer service, low-quality products, and alleged discrimination are significant weaknesses that cannot be ignored. With improvements in these areas, Butterfly Nails & Spa has the potential to enhance its reputation and attract loyal customers who value quality service and professionalism.
Best TL Reviews
If you're used to quality and good service you won't like this place. Not really many alternatives tho if you're stuck in the area.
It by my house in and out clean and professional with pride in there work.
Horrible customer service I will never go to this place of business again the lady that runs the business is very rude I tried to ask her a question and she said I was stressing her out and refused to do my nails after sitting for 30 min I guess she doesn't like to be questioned or just racist
I love butterfly nails especially Kelly she is the sweetest woman I have ever encountered especially since I had my son with me and he's a baby and she was just so calm didn't get frustrated that he was a little fussy she even gave me time to take care of him which I appreciate so much I will definitely recommend her to anyone who would like to come to butterfly nails and spa the staff is really great they're the sweetest people so if you're looking you know to get your nails done and have great conversation with other ladies or gentleman come to butterfly nails and spa they'll take care of you
This place is absolute garbage. Do not go here. Whatever product they use for nails is extremely cheap. If you ask them to fix it they give you attitude and refuse to fix it. They will not refund you so I had to go through my bank for that. Extremely poor quality and ultimately do not do what you ask/pay for.
Discriminated towards race and age and made us pay before service unlike their other customers and had us waiting there for 30 minutes after saying it would only be a 10 minute wait causing me to waste time when I needed to be somewhere, And they continued to take other people first in their service before me and my friend.
I came in from work and it was close to closing time. The vibe is great.
Please do not go to this establishment if you want professionalism. They will rush your nails then get mad and have an attitude with you when you tell them to fix something. You will also have to fix your nails to your liking once you return home. I do not recommend this place.
Place Pictures
Butterfly Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 06:30 PM |
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| Tuesday | 09:30 AM - 06:30 PM |
| Wednesday | 09:30 AM - 06:30 PM |
| Thursday | 09:30 AM - 06:30 PM |
| Friday | 09:30 AM - 06:30 PM |
| Saturday | 09:30 AM - 06:30 PM |
| Sunday | 09:30 AM - 03:30 PM |
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Location
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