Quick Facts About THE NAILS SHOP AND SPA
The Nails Shop and Spa, based on the comments provided, has several strengths and weaknesses. It is important to note that these comments are subjective experiences of individual customers and may not reflect the overall quality of the establishment. However, they can give us insight into the possible strengths and weaknesses of the place.
One common complaint mentioned in multiple comments is the poor quality of the nail job. Customers reported sloppy work, chipping nails, bumpy texture, and peeling topcoat. This indicates a weakness in the skill or attention to detail of some of the nail technicians at The Nails Shop and Spa. In addition, the lack of proper cleaning around the cuticles and fingers raises concerns about hygiene practices.
Another weakness highlighted by customers is the rude and unprofessional behavior of some staff members. They described encountering a nail technician who rushed the process, was ignorant, and did not listen to their requests. This indicates a customer service problem and implies a lack of respect towards customers. Rude and unprofessional behavior can greatly impact a customer's perception of the business and their likelihood of returning.
In contrast to the negative comments, one customer mentioned having consistent positive experiences over the years. This comment suggests that there may be some skilled and attentive nail technicians at the establishment who are able to deliver satisfactory results. This strength is particularly valuable as it indicates consistency in meeting customer expectations and preferences.
Price affordability was also highlighted in a positive comment. The customer mentioned that The Nails Shop and Spa has maintained reasonable prices, unlike some other places where prices have "skyrocketed." This can be seen as a strength, as customers appreciate getting a good service at a reasonable price.
However, another customer expressed frustration about being overcharged and hurried. This indicates a weakness in the transparency of pricing and a failure to properly communicate with customers. Transparency and effective communication are key aspects of good customer service, and their absence can lead to a negative experience.
Hygiene concerns were mentioned in a couple of comments. Customers reported that the owner did not wash his hands before working on them and that one customer's sister contracted nail fungus from the establishment. This raises serious concerns about the cleanliness and sanitation practices of The Nails Shop and Spa, which is a major weakness that needs to be addressed.
Customer reviews also suggested that the appointment process may be slow, indicating a potential weakness in the efficiency and time management of the establishment. However, it is worth noting that some customers appreciate this slower pace as it allows them to prioritize their preferences and ensure that their desired outcome is achieved.
Finally, a few customers expressed dissatisfaction with the way their preferences and feedback were received. They felt that their concerns were not listened to or acknowledged, which is a weakness in customer service. A business should prioritize customer satisfaction and make an effort to address any concerns or issues raised by their customers.
In conclusion, based on the comments provided, The Nails Shop and Spa has several strengths and weaknesses. These include inconsistent nail quality, rude and unprofessional behavior, positive long-term experiences, reasonable pricing, lack of transparency and communication, hygiene concerns, slow appointment process, and a failure to listen to customer preferences and concerns. It is important for the establishment to address these weaknesses, particularly those related to customer service, hygiene, and nail quality, in order to improve customer satisfaction and retention.
Best TL Reviews
Horrible, sloppy job.
He didn’t clean off around my cuticles or fingers. When it dried, my cuticle was sticking to my nail. I asked him to clean it up and he told me he would when he was done. By then it was too late.
The next day they started chipping, the texture started getting bumpy, and the topcoat was peeling off. Two days after, they started losing their shine. Unfortunately it was a week ago while on vacation. I can’t go back and demand a redo. I went to my salon back home and got them re-done.
The man that worked on my nails was very rude. I will never go back. He rushed the process. He was ignorant. He didn’t do my nails as I had asked. He polished my nail and I told him it wasn’t the right color and he complained about taking the color off and putting another on. He was just very rude! I will not be going back.
I would give it zero stars if I could. Long story short, first visit, I showed a pic of nails with french manicure in glitter. Asked of they could do it, was told yes - came out with nothing close. For more detailed version: By the photos here on Google, the nail art looks phenomenal - my only reason for coming in. Clearly I didn't get the nail tech who created those designs. I believe they say they can do it to get you in the chair and when the polishing starts, you're screwed. He started taking off my gel polish with the drill, pressing so hard my real nail was actually getting ripped along also. I had to ask him to soak them instead since he obviously didn't care about the damage. I was basically called a liar when the gel wouldn't come off after soaking 3 minutes, as he insisted that it was dip powder. I'm pretty sure I'm involved in my manicure process and know I have never used the powder. I've also taken off gel polish plenty of times to know that you have to file through the first layer enough for the acetone to penetrate through. But whatever, I'm just the ignorant customer from his view. After barely clipping my cuticles we get to the polishing. That glitter french manicure I wanted couldn't be done because they don't carry glitter dust - had to use glitter polish instead. That might have been fine, if it wasn't dumped in a clump onto my nail. They didn't have any fall colors except an orange cat eye (upcharge). He started putting on the top coat without doing the magnet that creates the cat eye! When I called him out on it, he slathered another coat on and magnetized that. Totally uneven and subpar application. Gel polish on pinky toe actually came off when I showered the next morning. I would never go here again.
The owner is a drunk & smoker who does not wash his hands before working on you, he does extremely fast work which in the end leaves horrible results, went back next day asked to redo 5 nails he was rude yelled stating he would not guarantee his product if he had to fix my nails because of him I would not go back, my sister also had nail fungi from this nail shop beware! Picture shows less than 24hrs where it looks as if I need a need a new polish.
i’ve been coming here for years and have never had a bad experience! it is quite slow so it looks alarming when you walk in but what i want is always top priority and i’m always asked multiple times if i like the length, shape, or color before continuing. this is the only place that gets my shape right, as i’m super picky. also the only place where prices haven’t sky rocketed!
We just bought a house down the street and I came in to get my dip removed since I broke 2 nails and asked to just have polish added since we are in the process of painting and remodeling. The place was empty, he was rude and acted like it was an inconvenience...so I left. Drove down the road to Ooh La La nails and they were great!
Would not take no for an answer when they asked if we wanted gel on our toes and its $10 more. Not very friendly from the start and then she completely skipped the lotion and leg massage.... I was not impressed with the service but luckily my toes do look good. I won't go back though :/
They delete my review but it’s important for people to know they are terrible!!!!
I was over charged rushed!!! Nails so thin two broke in one day!!!!
She didn’t speak to me the whole time cause she put a nail too small on mine and I said something!!!
I work just as hard for my money and nails are expensive since I’m the one paying please listen to how I want them!!!
Never will I go back there
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THE NAILS SHOP AND SPA Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 06:00 PM |
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| Tuesday | 10:00 AM - 06:00 PM |
| Wednesday | 10:00 AM - 06:00 PM |
| Thursday | 10:00 AM - 06:00 PM |
| Friday | 10:00 AM - 06:00 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | Closed |
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