Arcade Barber Shop

+1 301-593-1425

10115 Colesville Rd, Silver Spring, MD 20901 United States of America

Open Today: Closed

Quick Facts About Arcade Barber Shop

Arcade Barber Shop: Strengths and Weaknesses

Arcade Barber Shop has received a mix of positive and negative reviews from customers, highlighting both its strengths and weaknesses. In order to provide a comprehensive analysis, we will examine the comments in detail.

Strengths:

1. Good Cuts: Multiple customers have praised the quality of the haircuts they received at Arcade Barber Shop. Customers specifically mention the older gentleman and Edwin as barbers who provide great cuts. This indicates that there are skilled barbers on staff who can meet the expectations of customers.

2. Walk-in Option: The availability of walk-in options is seen as a strength by some customers. One customer specifically mentions that it is perfect for a weekday afternoon. This flexibility allows customers to get a haircut without having to make an appointment in advance.

3. Affordable Pricing: The pricing at Arcade Barber Shop is considered reasonable by customers. One customer mentioned that the haircut cost $21, while another customer stated that they tipped $20 on top of the regular price. The affordability of the services may attract more customers.

4. Professionalism: Some customers highlight the professionalism and punctuality of the barbers at Arcade Barber Shop. Customers mention that the barbers are attentive, listen to their requests, and deliver the desired results. This professionalism contributes to customer satisfaction and positive experiences.

Weaknesses:

1. Inconsistent Quality: One common complaint is the inconsistency in the quality of haircuts. While some customers receive excellent haircuts, others have had negative experiences. One customer mentioned that they received one of the worst haircuts they've ever had at the shop. This inconsistency raises concerns about the overall quality control and training of the barbers.

2. Language Barrier: Another weakness highlighted by a customer is the language barrier. They mentioned that the barber who cut their hair didn't speak much English. This could potentially lead to miscommunication and unsatisfactory results for customers who don't speak Spanish. Improving communication skills among all barbers can help address this issue.

3. Appointment Management: Some customers have expressed frustration with scheduling appointments at Arcade Barber Shop. One customer mentioned that they often have to wait for 30 minutes even with a scheduled appointment. This suggests a lack of proper appointment management and inefficiency in the scheduling process. Improving appointment systems and ensuring timely service can help address this issue.

4. Decreased Service Quality: One long-standing customer mentioned that the service has gone downhill since the shop was sold. They also highlighted increased prices and poor ventilation, making the shop uncomfortable. This indicates that the change in ownership might have resulted in a decline in service quality. Addressing these issues can help retain loyal customers and attract new ones.

In conclusion, Arcade Barber Shop has some clear strengths, including skilled barbers, affordability, and professionalism. However, there are also weaknesses, such as inconsistencies in the quality of haircuts, language barriers, inefficient appointment management, and a decline in service quality. Addressing these weaknesses can help improve customer satisfaction and ensure a positive experience for everyone who visits the establishment.

Best TL Reviews

My new go to barber shop. Cash only so bring $21 for a cut and $5 for a tip. I go to the older gentleman. He gives great cuts. Walk in option is perfect for a weekday afternoon.

Walked in, plenty of barbers. Good hair cut, I told them before I only had $22 and if they knew where an arm was since the cut was $21. They said no problem and took their time, even offered to trim my eyebrows (which I turned down). Will be back with a better tip next time.

Le Pedí a una señora que me cortaran a cierto nivel , me lo dejaron súper corto! Y mal cortado! Que es esto?? No está parejo no es la primera vez,

Lo hicieron con mi hijo también.

I asked a lady to cut my hair a certain level and she went beyond! Not cut even! What is this?!

It’s not the first time, this happened to my son as well and wanted to give this places a second chance but never again!!

Im disappointed ☹️

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Adding: Since the response says I was mistaken , no I was not, I know that I definitely went to this place , the women with glasses cut my hair in the corner. I was wearing my work uniform.

I’m okay I will not be returning, Thank you.

Don't know what to say about this place. Maybe two and a half stars, because a few weeks ago I got one of the best haircuts I've ever had here. Today I got one of the worst I ever had. Seems to depend depend on which barber you get. Maybe the problem was that, as I realized to late, the lady who was cutting my hair spoke almost n English. If you don't speak Spanish I would suggest you make sure your barber understands how you want your hair cut. Meanwhile, I'm not taking my hat off for the next month.

I would 100% recommend this place! I told them what I wanted for my hair and they did exactly that. This place is very punctual and professional with what they do. If you decide to go to this place for a haircut, definitely ask for Axel as he is very professional with what he does! Again, I would 100% recommend this place for when you need your hair done!

Several times I call to make appointment with Stacey. She’s either not there or not ready. Waiting 30 minutes on top of my appointment!

Why even take the appointment. I could of walk in and waited the same amount of time.

What’s the point of calling ahead if your shop can’t keep your own appointments.

Each time I go I tip 20 dollars on top of the regular price.

I’ve been going there for years. The service has really gone downhill since it sold!

Prices gone up. Service down. It always hot and humid in the shop because there’s a window unit to cool the entire shop.

There’s about 5 shops in 4 Corners. Time to find someone else.

Edwin is the best barber I've had in decades. I've been going to him since he joined the business and I love his work - I also get lots of compliments... Thanks Edwin!

Amazing barber shop everyone is friendly and very PROFESSIONAL Edwin is the best barber so is everyone else !! Hands down great prices and great service . For those of you who say they don’t take appointments because a walk in came in before them it’s on the customer for being late and expect the barber to wait on a late arrival . Everyone trying to make they money regardless of your a loyal customer it’s still a business and if your a loyal customer get their on time then .