G & H Nail Gallery

+1 989-573-8361

115 S Main St #5b, Freeland, MI 48623 United States of America

Open Today: -

Quick Facts About G & H Nail Gallery

G & H Nail Gallery has several strengths and weaknesses based on the comments provided.

One of the strengths of G & H Nail Gallery is the wide variety of color options available. Customers appreciate the numerous choices they have for their nail colors, indicating that the salon can cater to individual preferences. This suggests that the salon values customer satisfaction and strives to meet their clients' needs.

Additionally, the majority of the nail technicians at G & H Nail Gallery are described as friendly and welcoming. This creates a positive and inviting atmosphere for customers, enhancing their overall experience. Many customers specifically mention the names of the nail technicians who provided excellent service, indicating that the salon has talented staff who are capable of delivering high-quality results.

Furthermore, the salon is praised for its cleanliness and hygiene. Cleanliness is a crucial aspect of any nail salon, as customers expect a sanitary environment to ensure their safety and well-being. The positive remarks regarding the cleanliness of G & H Nail Gallery suggest that the salon prioritizes maintaining a hygienic space, which is essential for customer satisfaction and repeat business.

However, there are also a few weaknesses that can be identified from the comments. One recurring complaint is the presence of one particular nail technician with an unwelcoming and unfriendly personality. This negative interaction with a staff member can diminish the positive atmosphere generated by the other friendly nail technicians. It is crucial for the salon to address this issue and ensure that all of their employees maintain a professional and friendly demeanor towards customers.

Another weakness mentioned is the frequent cancellation or rescheduling of appointments. This inconsistency can be frustrating for customers who have made time in their schedules to visit the salon and now have to adjust their plans. It is important for the salon to manage their appointments effectively and minimize such cancellations or rescheduling to maintain customer satisfaction.

Additionally, there is a comment about a miscommunication regarding an appointment made through the salon's online booking app. The salon failed to take note of the client's specific request, resulting in the cancellation of the appointment. This showcases a lack of attention to detail and unprofessionalism on the part of the salon. It is essential for the salon to ensure that they are thorough in reading and acknowledging customer requests to avoid such miscommunications in the future.

Overall, G & H Nail Gallery has several strengths such as a wide range of color options, friendly and talented nail technicians, and a clean salon environment. However, there are weaknesses related to the presence of an unwelcoming staff member, frequent appointment cancellations, and miscommunication regarding online bookings. Addressing these weaknesses will be crucial for the salon to improve customer satisfaction and maintain a positive reputation.

Best TL Reviews

Great place. Lots of different options for colors. The girls there are all very nice and friendly except one. Alivia, or Olivia, either way, I do not recommend her . She has a very unwelcomeing, unfriendly personality about her. Doesn't ask if you like the progress and finishes up your set before you can catch on. I feel like she spoils the atmosphere the other girls have going on for that place.

Just overall very bad vibes about her. Other than that, like I said, all the other girls are very welcoming and super nice.

Make sure to have cash/Venmo/CashApp for a tip.

So glad that Erika is here now! She knows her reoccurring clients, their likes and dislikes, and always makes me super satisfied. Salon is super clean and welcoming. Would recommend to anyone in Saginaw or Bay City

I got the spa pedicure and my daughter got the kid pedicure and our nails look awesome! The girls there were so nice and helpful, super clean place too!

Jenessa and Rachael are amazing!! Seriously best nails I've ever had. So many cute designs and different from any other nail salon I've been too.

4 times in a row now they have called the morning of to cancel or reschedule my appointment. Calls at 10 for an 11:00 appointment saying they have to cancel. I get it things happen, but different techs on different days, same result. They do a decent job with nails when they actually keep their appointments but it’s not worth the gamble. I do not recommend this nail salon.

Super disappointed with this salon! I use their online booking app to made an appointment for a false tip with a dip application. Called the day before my appointment to confirm, apparently they don’t bother to read the “notes” in the app. They informed me they no longer had time for my appointment so now I have to find a new place to get my nails done…. super unprofessional!

Amazing experience. Nail techs were talented and extremely kind. I would recommend to anyone!

I love Rachel and Jackie! I have been going here for over a year now and have never been disappointed. The nail salon is adorable and well kept. All of the staff is friendly and do great work. They have the latest and greatest products to do all the fun stuff you see on social media. HIGHLY recommend them!