Quick Facts About Deluxe Nails
Deluxe Nails Place has received a mix of positive and negative feedback from customers. In order to thoroughly analyze the strengths and weaknesses of the establishment, it is necessary to consider these comments in detail.
Starting with the negative comments, one customer had a particularly negative experience with the quality of the nail service. The customer mentioned that their nails turned out thick and that the technician did not clean underneath the nail. This highlights a weakness in the attention to detail and overall quality control at Deluxe Nails Place. The fact that the customer expressed dissatisfaction and stated that they would not return to the establishment indicates that there may be a consistent problem with the quality of the nail services provided.
Another customer had an issue with the customer service and pricing at Deluxe Nails Place. They expressed frustration over being charged a high price for their nails and then experiencing difficulties when seeking a refund or having their nails redone after they were messed up. This indicates a weakness in the customer service and satisfaction aspect of Deluxe Nails Place. A business should prioritize customer satisfaction and be willing to rectify any mistakes or provide a refund when necessary. The customer's complaint about not being offered a refund or a redo without additional payment showcases a potential lack of accountability and lack of willingness to address customer concerns.
One customer reported contracting a severe cuticle infection after getting acrylic nails done at Deluxe Nails Place. They attributed this to improper tool sanitation. This is a significant weakness as it suggests that the establishment may not be maintaining proper hygiene practices. Proper sanitation of tools is crucial to prevent the spread of infections and ensure customer safety.
Additionally, there is a comment from a customer who expressed frustration with the language barrier and feeling that the staff members were speaking negatively about them. This presents a weakness in communication and customer service. It is important for staff members to make customers feel comfortable and understood, regardless of language differences. The customer also mentioned that the pedicure service was not performed well, which further reflects on the salon's attention to detail and overall quality of service.
On the positive side, there were a couple of customers who had a positive experience at Deluxe Nails Place. One customer mentioned that they had a great experience with a technician who went above and beyond to ensure their satisfaction. This indicates a strength in terms of exceptional customer service from certain staff members. The customer also expressed gratitude for the conversation they had with the technician, suggesting a friendly and welcoming atmosphere.
Another customer reported being pleased with the longevity of their nails after visiting Deluxe Nails Place. This indicates a strength in terms of the durability and longevity of the nail services offered. It suggests that the application process and products used may be of a higher quality compared to other places the customer has tried.
In summary, Deluxe Nails Place has both strengths and weaknesses. The positive comments highlight exceptional customer service from certain staff members and the durability of the nail services provided. However, there are significant weaknesses in terms of attention to detail, quality control, customer service, tool sanitation, and communication. These negative aspects need to be addressed and improved in order for Deluxe Nails Place to provide a consistently positive experience for customers.
Best TL Reviews
The worst set of nails I have ever received. I went for an acrylic fill and it took the lady an hour and 15 minutes. I picked out a light green spring color and she started painting my nails with a dark teal. I asked her if she was sure that was the right color and she said yes and proceeded to paint my nails. Then after one coat (of gel) she asked if i wanted to change my color and i said yes. She didn’t even take off the first layer of gel she already applied and proceeded to paint over the top of it. My nails are sooooo thick and she did not even clean underneath my nail. I will not be back to this establishment.
Trying a new place, my daughter lives near this one. I walked in, got seated right away, I love that. Very nice n friendly atmosphere. Brought my own polish, small quaint place.
Paid 70$ for this set of nails 3 days ago and contacted both shops for both two days for refund and removal over the phone was instructed to come today due to bad weather yesterday a come back for them to remove them and want me to either leave or pay more for nails that they messed up 3 days prior. Not to mention I had wrist surgery and this was the first time I got my nails done since and considering couldn’t really bare to sit for another 2 hours with my hands in that position a refund would be been called for. But then hearing they weren’t even willing to redo them without me paying more??? Crazy. I’ve never been somewhere who doesn’t offer to fix their service or a refund but rather want me to waste more my gas more of my time and still pay them more to fix THEIR mistake. Ridiculous. Then proceeds to act like nothing was done wrong and if she redoes I will still be charged and won’t allow me any contact information for an owner. Not to mention she filed half my real nail with a harsh drill way passed where acrylic was they are soo damaged and have spots that are almost skin literally!! They actually HURT!!
Best experience I’ve had in a long time!!! These people are amazing people and not only that, they do an amazing job on your nails as well!!! So thankful for taking the leap to try them out! Will be coming here from now on!
Got a severe cuticle infection after getting acrylic nails done there. I’ve been getting acrylic nails done for years and this has never happened to me. I’m assuming the tools weren’t properly sanitized.
Gotta give these ladies 5 stars for sure! I went around 12:30 waited just a few minutes even though they were super busy. I needed some real TLC for my nails, the lady that helped me was just amazing! Not only did she fix what the previous salon did she really went above and beyond to make sure I walked outta there happy. We had a great conversation and I'm glad I got to meet her! Thanks ladies!
I can say in my experience, I don't like it and I've been disappointed that they give you what they want when you've already told them what you want, they speak in their language and they do it for you. feel as if they were talking about you, sometimes they charge expensive, and it's not even worth going. They don't even do the pedicure well for you, just a heel and let's go, the truth is, I don't recommend it.
I've been a few times and have been very pleased with my nails. I'm really hard on my nails and they've lasted longer than the last several places I've visited for sns. Not sure if it's how they apply it, or if they have better stuff, but I've been very happy.
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Deluxe Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 06:30 PM |
|---|---|
| Tuesday | 09:30 AM - 06:30 PM |
| Wednesday | 09:30 AM - 06:30 PM |
| Thursday | 09:30 AM - 06:30 PM |
| Friday | 09:30 AM - 06:30 PM |
| Saturday | 09:30 AM - 06:30 PM |
| Sunday | Closed |
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