Flawless Hair & Nail Studio

+1 336-248-5307

130 Business Blvd, Lexington, NC 27295 United States of America

Open Today: -

Quick Facts About Flawless Hair & Nail Studio

Strengths:

1. Trustworthy and reliable: The salon has built a reputation for being a place that customers can trust for their hair and nail needs. This is evident in the comment that says it is the only place they trust for their wife and daughter's nails.

2. Charismatic and fun atmosphere: The owner, Donna Flawless, is described as being charismatic and keeping the salon fun and interesting. This helps create a positive and enjoyable atmosphere for customers.

3. Excellent customer service: Many comments mention how the staff at Flawless Hair & Nail Studio make customers feel like family. They are welcoming, friendly, and go above and beyond to ensure customer satisfaction.

4. Skilled and attentive stylists: Customers are consistently pleased with the cuts, styles, and hair color they receive from the salon. They appreciate that the stylists actually listen to their requests and deliver the desired results.

5. Fixing mistakes: The salon is praised for its ability to fix any mistakes made by other hair stylists. This demonstrates the expertise and experience of the staff at Flawless Hair & Nail Studio.

6. Entertaining and lively environment: The salon offers an enjoyable experience for customers, with conversations and laughter creating a lively atmosphere. This adds to the overall positive experience of visiting the salon.

Weaknesses:

1. Lack of experience with highlights: One customer mentions their inexperience with highlights and appreciated the salon's help. This implies that the salon may not have as much experience or expertise in specialized techniques such as highlights.

2. Personal stories and lack of filter: Some comments mention that the owner, Donna, tends to share personal stories and does not have a filter. While some customers enjoy this aspect and find it entertaining, others may prefer a more professional and focused environment.

3. Tattoo and boutique items: One comment mentions that there is space for tattoos and boutique items in the salon. While this may add to the fun and excitement for some customers, others may find it distracting or unnecessary.

In conclusion, Flawless Hair & Nail Studio has several strengths that contribute to its positive reputation, including trustworthiness, excellent customer service, skilled stylists, and the ability to fix mistakes. However, there are also a few weaknesses, such as potential limited experience with certain techniques and the possibility of the salon's atmosphere being too casual for some customers. Overall, the majority of customer comments indicate high satisfaction and recommend the salon to others.

Best TL Reviews

The only place I trust for my wife and daughter's nails. Donna Flawless is very charismatic, and always keeps it fun and interesting.

Fabulous cut and style; beyond pleased! Great conversation and atmosphere! I'll keep coming back as long as Donna will have me! Recommend to anyone and everyone unless you don't like beautiful hair!

Donna and her mom made me feel like family on my first visit as well as doing an excellent job on my hair. I highly recommend you take the time to see what they can do for you. Awesome!!!

I had the pleasure of meeting Donna and her wonderful staff last Saturday! Donna is absolutely awesome! She is the 1st hairdresser in a long, long time to actually listen to what I wanted my hair look like! I was absolutely thrilled with the outcome! Thank you Donna and Sherry, you ladies rock! I will definitely be back!

First time at flawless, Donna was very helpful and knew what to do (I’m very inexperienced with highlights). They make you feel right at home and like your part of the family, and very HILARIOUS! They have a returning customer.

See you later steel magnolias! <3

I have been going to Donna for over 10 years. She always gives me the best service and I would not think of going anywhere else! My color is always perfect and she always cuts my hair exactly as I want. I would be lost with out her!

I have been a customer at Flawless for 10 years and not once have I EVER heard of an incident like Bobbie Skies described because 1) Donna has the experience that makes mistakes like that super unlikely and 2) Donna would NEVER let someone walk out of her shop without fixing something like that if it did occur. One of her greatest skills is fixing the mistake that other hair stylist make. I cannot count how many times I have been at the shop when the phone rings with an upset woman calling to explain what has happened to her hair. Donna calmly listens, explains what the possibilities are to fix it or to deal with the issue until a fix can be done and generally tells the lady to come on over as soon as she can. No matter how booked she is, the upset woman is treated with great kindness and tenderness, making the bad situation better.

And yes, we all do hear about her whole life, no filter. But that's part of the fun of going to Flawless! I go as much for the floor show as for the magnificent beauty treatments. There is never a dull moment as I sit to let my color set and there is always three or four other clients in various stages of beautification adding to the hilarity.

And yes, there is space for tattoos and boutique items. But again, that only adds to the atmosphere of fun and excitement. I go in every six weeks religiously and it is never the same place twice. I love the refreshing creativity Donna expresses in her surroundings -- it is just who she is!

Flawless is not just the name of the shop but a mind set, a mantra, a vision Donna holds for everyone that walks into her salon. She celebrates with you every special occasion she preps you for, even if that special occasion is just the way you look everyday.

Please don't just take my word for it and please don't let the word of Bobbie Skies be the definitive review. Please make an appointment for yourself and let Donna make you Flawless!

Okay so Emily was fantastic, I called and she got my daughter in right away for cut and color looks great!! Also she cut my grandsons hair which is a very very hard job. He hates getting it cut. Emily was super patient and so kind she did everything she could possibly do to ensure he was happy! She went above and beyond.