Quick Facts About Rohnert Park Nail Salon
Rohnert Park Nail Salon has received a mix of positive and negative comments from customers. Let's analyze these comments to identify the strengths and weaknesses of the salon.
Strengths:
1. Talented and friendly staff: Multiple customers have praised the talent and skill of the staff at Rohnert Park Nail Salon. They have been able to recreate reference photos and deliver beautiful nails. The friendly demeanor of the staff has also been highlighted, making customers feel comfortable and welcome.
2. Great pricing: One customer mentioned that the salon offers great pricing, indicating that their services are affordable and competitive in the market. This could be a strength, as it attracts customers looking for quality services at reasonable prices.
3. Attention to detail and guarantee of work: The salon pays attention to detail and puts effort into providing a satisfactory service. They guarantee their work and are willing to fix any issues if the customer is unhappy. This commitment to customer satisfaction is a positive aspect that builds trust and loyalty.
4. Availability of other services: The salon offers additional services such as haircuts, waxing, and basic facials. This diversification enables customers to have multiple beauty needs met in one place, making it a convenient option.
Weaknesses:
1. Inconsistency in service quality: Several customers have mentioned a decline in service quality after their initial positive experiences. One customer mentioned that their nails were not done as requested, leading to disappointment. Another customer complained about rough cuticle treatment and rushed service, indicating a lack of consistency in service quality.
2. Lack of time management: In one instance, a customer mentioned that they had to wait for over an hour and a half before their nails could be painted. This suggests poor time management and lack of consideration for the customer's schedule, leading to a negative experience.
3. Complaints of discomfort during services: There have been complaints of discomfort during services, such as excessive exposure to UV light during gel manicures and rough treatment resulting in bleeding cuticles. These instances indicate a lack of attention to customer comfort and safety, which can be a significant weakness.
4. Decline in service satisfaction over time: Some customers mentioned that their experiences have worsened with time. This could indicate a decline in overall service quality or a lack of consistency in maintaining the initial high standards.
To address these weaknesses, Rohnert Park Nail Salon should focus on maintaining a consistent level of service quality and ensuring customer comfort and safety. They should also consider implementing better time management practices to avoid long wait times. Additionally, retraining staff members on best practices for cuticle treatment and UV light exposure may be beneficial. By addressing these weaknesses, the salon can improve customer satisfaction and loyalty.
Best TL Reviews
Absolutely blown away at the talent here. I took a reference photo in and Alex was able to recreate it but did an even better job and gave me the most beautiful nails. Amazing service, great pricing and such a friendly staff. I will be recommending them to all my friends and family and cannot wait to go back!
Won't go back. I was THRILLED with my first few experiences here, Alex did fantastic on my Halloween nails and I was excited to return for a new design. I dropped in 2 days ago, got a pedicure and booked an appointment for a fill and picked my new colors. Showed up with a pic and whet over it with him . Over an hour and a half later when he finally was about to paint he said he couldn't do it. Leaving me no time to pick a new design. I paid and tipped and left with naked nails.
I love going here my nails came out amazing (done by Alex)! They are always super gentle and amazing with nail art
Alex always does such an amazing job! He does really good shaping!
10/10 I’m always happy with my nails when I leave and they are super gentle with filling and it’s an over all great experience!
I can always get an appointment here and they are so friendly here! I have had acrylics and gel on natural nails here and I love the attention to detail and the effort they put into your service! They guarantee their work and are more than willing to fix anything if you aren't happy. I had a mani with gems that fell off and they fixed them twice -- at no charge!! Tom owns the shop and he is super friendly and hires really friendly staff as well.
They have haircuts available and waxing too. They have a basic facial as well but are looking to expand.
I drive almost an hour each way to come to this nail salon because it’s the ABSOLUTE best!! I’ve tried hundreds of nail salons and I’ve never had such amazing service and high quality nails than what I get when I come here. The luxury pedicure is performed to perfection and completely done without any steps skipped. Tom is my favorite nail technician. He is so sweet and kind and makes my nails perfect every time! This time I brought him a photo of the nail shape I wanted and they turned out better than the photo. If you want the shape in this picture ask Tom for acrylic powder clear ombré ballerina coffin.
First time was great and I loved it but every time since has been worse and worse. Went in for a manicure and pedicure because I'm about to go on vacation tomorrow. Both women were rough on my cuticles and nearly made me bleed. The women doing my manicure was so rushing so much that she put the top coat on an smeared the polish on at least one whole hand and then tried to "fix"it by covering it up with glitter. The time before that I went In for a gel mani-pedi for my birthday and asked if they could do ombre nails. I was told yes but the women spent the entire time complaining about how difficult it was for her to do because it was gel. When she was painting my nails she would have be under the uv light for about 5x rounds everytime she did a coat. It got to the point where my finger under the nail was burning. Save yourself the time and money.
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Rohnert Park Nail Salon Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Payments
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Checks
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
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| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 10:30 AM - 05:00 PM |
How to go there
Location
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