Sun Nails

+1 803-325-1344

1735 Heckle Blvd #102, Rock Hill, SC 29732 United States of America

Open Today: -

Quick Facts About Sun Nails

Sun Nails place has received a mix of positive and negative reviews from customers. In order to evaluate the strengths and weaknesses of the salon, let's analyze the comments provided.

Starting with the positive comments, customers mentioned that the salon provides good service and treatment. The staff is described as sweet, nice, and treating customers like friends. The salon is also commended for being able to accommodate walk-in customers and not having long waiting times. These positive aspects indicate that Sun Nails place has good customer service, efficient operations, and friendly staff, which are strengths for any salon.

On the other hand, there are several negative comments that indicate weaknesses of the salon. One customer complained about the unprofessional behavior of a staff member. The customer felt that their request for multiple colors was not handled well, with the staff member being rude and calling the customer difficult. This negative interaction suggests a lack of professionalism and customer service skills within the staff, impacting the overall experience.

Another customer mentioned a bad experience with a face waxing service. They alleged that the salon caused acne and did not want to give a full refund. This indicates a lack of expertise and attention to customer concerns. Providing proper training and ensuring customers' safety and satisfaction should be a priority for any salon, and this incident highlights a weakness in these areas at Sun Nails place.

Some customers also expressed disappointment with the eyebrow services provided. They claimed that their eyebrows were uneven, jagged, and thinner than they wanted. This suggests a lack of skill or attention to detail by the staff members performing the service. Eyebrow grooming is a specialized skill, and if the salon cannot provide satisfactory results, it reflects negatively on their expertise.

There is also a complaint about poor quality nail services. A customer reported problems during the nail service and later experienced chipped gel nails. Their attempt to communicate the issue with the salon was met with uncooperative behavior, including hanging up on the customer. This shows a lack of professionalism, customer care, and willingness to rectify mistakes. Failing to address customer concerns and not providing appropriate resolutions is a significant weakness for any business and can lead to a loss of trust and reputation.

In summary, Sun Nails place has some strengths, such as friendly staff, good treatment, and efficient operations, as mentioned in positive comments. However, there are weaknesses that need to be addressed. These weaknesses include unprofessional behavior, lack of expertise in some services, poor customer service, and failure to resolve issues. These negative aspects can negatively impact the salon's reputation and customer satisfaction. Sun Nails place should focus on improving staff training, communication, and overall customer experience to overcome these weaknesses and provide better service to its customers.

Best TL Reviews

This place was great. I was a walk in and didn't have to wait to long for a pedi chair. The ladies here were so sweet and nice. Loved the service and treatment I got. I will be returning.

I called early in the morning to schedule and when I got there after work the solon had 2 hours to remain open, and 1 client. The lady with the white short hair asked what color I wanted. Told her that I wanted 3 different colors and she told me that I was being difficult. Most people have every nail on every finger a different color. I left. So unprofessional

Got my face waxed and this is what happened. They said I have acne no I did not the wax did this. They didn’t want to give me a full refund. Please be careful

I was in town for a wedding, so I decided to have a pedicure. This salon was able to take me as a walk in, even though they were busy and one lady short. The young lady that did my nails was very quiet, but did a great job. I would recommend this salon if you live in Rock Hill or are there visiting.

Jade is CONSISTENTLY AMAZING!

Wonderful shop. Took great care of my nails. Treats you like a friend not just another customer.

If you’re coming to get your eyebrows done just pluck them yourselves and save the money. There’s no point. Lucky for them I can’t leave picture reviews but my eyebrows aren’t even in straight lines, jagged and both way thinner then they naturally are. Apart from both brows being too thin, one is wayy thinner then the other. Never coming here again.

On October 31 I went up there to get a feeling with gel polish and my toes painted. I had to ask the lady that was doing my nails to fix multiple problems during the process and on November 2 my gel nails started to chip . I called and I spoke to them and I said that I could come at 6:30 PM to get my nails fixed they told me no nobody will be there I said well it says it’s all close at 7pm I was told because they are not busy they leave early. Then the phone was passed on because whoever I was speaking to claimed that they didn’t understand what I was saying. I spoke with them and I said I could come on Saturday but if I come Saturday I would need a fill-in and fresh polish and they told me no you have to pay for that so I let her know that I’ve already paid for a service that was poor so I’m not gonna pay again and they hung up on me and have not answered the phone I’m assuming the blocked my number .