The Nailz Spa

+1 407-328-9777

230 W Lake Mary Blvd, Sanford, FL 32773 United States of America

Open Today: -

Quick Facts About The Nailz Spa

The Nailz Spa has received several positive comments highlighting its strengths. These strengths include:

1) Efficiency and Speed: Many customers praise The Nailz Spa for its fast service. One comment notes that it only took 40 minutes for a short full set with gel polish, which indicates that the salon works efficiently to deliver quick results.

2) Friendly and Attentive Staff: Multiple comments mention the kind and attentive nature of the staff. Customers feel welcomed from the moment they walk in until they leave, and they appreciate the staff's friendly demeanor.

3) Teamwork: One comment specifically highlights the impressive teamwork at The Nailz Spa. This indicates that the staff collaborates well together, which likely contributes to the overall efficient and smooth operation of the salon.

4) Accommodating Owner: A customer mentions that the owner is always accommodating, even during busy times. This suggests that the owner values customer satisfaction and strives to meet their needs, which is a significant strength for the salon.

5) Skilled Technicians: Many comments praise the specific nail technicians working at The Nailz Spa. Customers mention technicians like Vinny, Mary, and John, who are highly skilled and provide excellent service. The technicians take their time, give good advice, and pay attention to detail, satisfying customers with their work.

While The Nailz Spa receives positive feedback, there are some weaknesses mentioned in the comments that need to be addressed:

1) Language Barrier: One customer noted that they were assigned a technician who could not understand or speak English well. This can be frustrating and compromise effective communication between the customer and technician. The salon should ensure that all staff members have a good command of the local language to avoid such issues.

2) Inconsistent Quality of Service: One customer had a negative experience with their pedicure, manicure, and polish. They mentioned issues with the temperature of the water, the pressure during the massage, and the nail filing. Additionally, the polish did not dry properly, and the customer was given a choice of paying extra for gel polish to prevent further issues. This inconsistency in the quality of service and lack of resolution for the customer's concerns should be addressed by the salon.

3) Rushed Phone Service: One comment mentions that they experienced rushed service when making an appointment over the phone. This can create a poor first impression and make customers feel unheard. The salon should ensure that staff members handle phone calls with patience and provide the necessary attention to customers' requests.

While The Nailz Spa has several strengths that contribute to its positive reputation, it should address the weaknesses mentioned to ensure consistent quality service and customer satisfaction. By addressing these issues, The Nailz Spa can continue to thrive and provide excellent nail and beauty services to its customers.

Best TL Reviews

Best Nail salon in Sanford/Lake Mary. Took only 40 minutes for a short full set with gel polish. Service was amazing. Soon as I walked in i got seated. Very fast working place. The teamwork in that workplace is very impressive. I will always return to this place. Keep up the good work!

From the moment you walk in to the moment you leave everyone is so kind and attentive.

When I was making appointment on phone the man was rushing to get off phone when I went in they gave me someone that could not speak English or understand English pedicure was too hot so I told her but no change in temperature the massage was too hard told her but she kept on too hard manicure was ok but filed 1 nail too short before I could stop her I sat drying for 30 minutes polish still messed up when paying they said unless I did gel polish for $20 more than it would keep messing up regular polish takes 5 hours to dry I am in Beauty industry and I have never had a problem with this

I always come here to get my dip powder! The owner is always very accommodating even when it’s busy. Vinny and Mary are the best at dip manicures! They both take their time and I always get great results. First pic is green glitter dip over my natural nails and second/third is their glow in the dark dip on my natural nails.

The staff is amazing right from the start. Over the phone and when we walked in we were greeted by the same person. He is very nice. My daughter and I both had our nails done by Mary. She did amazing on our nails but what I loved most was watching her with my daughter. She talked to her and took her time. I didnt catch the guys mame that did our pedicures but he was amazing as well. He took his time and was very detailed. Awesome staff and loved our nails!

I've come here a couple of times and everytime I leave loving whatever service I've received!! They are kind, give good advice, and excellent service from start to finish!!

I've been coming here for years, mainly for pedi & brows. I always leave happy and refreshed. John is the best! He's always waiting at the front desk with a smile.

Mi Mi was wonderful!! I have found my new nail tech.