KNails & Wax

+1 507-337-5400

1240 Floyd Wild Dr, Marshall, MN 56258 United States of America

Open Today: Closed

Quick Facts About KNails & Wax

Strengths:

1. Skilled Technicians: One customer had a positive experience with a nail technician who was fresh out of school and had excellent skills. This suggests that the technicians at KNails & Wax place are well-trained and capable of delivering high-quality nail services.

2. Accommodating Appointments: Another customer mentioned that they were able to get a last-minute appointment. This indicates that KNails & Wax place is flexible and willing to accommodate customers' scheduling needs, which can be a strength for individuals who require immediate nail services.

3. Friendly and Courteous Staff: One customer appreciated the friendly and courteous staff at KNails & Wax place. This demonstrates that the salon prioritizes good customer service and creates a welcoming environment for its clients.

4. Variety of Color Choices: According to a comment, KNails & Wax place offers a wide range of color choices, which can be seen as a strength. This allows customers to have more options and find a color that suits their preferences.

5. Acceptance of Walk-Ins: A customer mentioned that KNails & Wax place is always accepting of walk-ins with minimal wait times. This indicates that the salon is efficient and can accommodate customers who don't have a scheduled appointment.

Weaknesses:

1. Lack of Skill/Training: One customer had a negative experience with a technician who lacked the skills to perform the requested ombré glitter design. This suggests that not all technicians at KNails & Wax place may be adequately trained in certain techniques, leading to unsatisfactory results for customers.

2. Inconsistent Pricing: A customer mentioned that they were initially quoted $55 for a pedicure but ended up paying $60. Additionally, another customer received no explanation for the difference in the color of their manicure from what was requested. This inconsistency in pricing and communication can be seen as a weakness, as customers may feel misled or taken advantage of.

3. Negative Customer Experience: Several comments highlighted negative experiences at KNails & Wax place. These include a pedicure that caused physical pain, being talked about in front of customers without their knowledge, and nails being destroyed during the gel removal process. These negative experiences highlight potential weaknesses in the salon's service quality, professionalism, and attention to detail.

4. Poor Organization: One customer mentioned that the salon was not well-organized, which could lead to a lack of efficiency and potential delays in service.

5. Unpleasant First-Time Experience: A customer mentioned feeling like a burden during their first visit, which can indicate poor customer service or lack of attention to individual needs. This negative first impression could deter potential customers from returning to the salon.

In conclusion, while KNails & Wax place has strengths such as skilled technicians, accommodating appointments, friendly staff, variety of color choices, and acceptance of walk-ins, there are weaknesses, including inconsistent pricing, lack of skill/training in certain techniques, negative customer experiences, poor organization, and unpleasant first-time experiences. These weaknesses should be addressed by the salon to improve overall customer satisfaction and retention.

Best TL Reviews

I was in town for a college visit for my daughter and called to get a last minute appointment. They were able to get me in, I got a girl that was fresh out of school and her skills were out of this world! My nails look perfect! They are beautiful!! And I couldn’t have been happier with my visit! She’s was sweet, easy to talk to and very good at her job! Will definitely go back!!!

So... I debated on whether or not to post this but.... I had the worst experience at Knails in Marshall today. The man doing my pedicure dug so deep into my toe nails (even after I told him he was hurting me) that at one point I kinda yelled out and just broke down after he just dug in deep...couldn't stop crying he hurt me so bad. He said he was sorry and rubbed my feet and then said "You not even bleeding".... he proceeded with the pedicure .... smh.

Also, I was also told yesterday it was going to be $55 and it wasn't.... it was $60 .... I did get $3 off for using cash instead of credit. But no discount nothing more said.... I will never ever go back as long as I live.

* picture was taken before the mutilation began.

I'm so sad because my friend who was with picked a color for her mani and it was completely different than what she asked for and the owner just told her that it will look different once it sets. She asked for glitter orange and got a deep plum.

Took way too long to do my set of gel nails. The guy told me I could get what I showed a pic of (ombré glitter on black) and then told me after he messed it up, that he didn’t know how to do it. Covered them up with black that took twice as long and had a bubble and thick uneven shape. He told me “your glitter messed me up” and still charged full price. Lots of friends have also been unhappy with their services as well. Won’t go back!

It was a disaster! Not well-organized, and it's made worse by the fact that I know the language they speak but they don't realize I do. So nasty to gossip about me in front of me! I paid a total of $125, therefore I feel it's not wrong to ask for a neat work. The most worse nail salon I have been too!

Everyone was friendly and courteous. They had a new girl helping at the front desk which helped services go smoothly! My nails came out perfect as well, 5 ????

Always accepting of walkins without too much wait time. Lots of color choices, good service.

My first experience getting nails felt like I was a burden to her and my nails are terrible. Not going back

Went in for gel removal and now my nails are destroyed they are so thin and hurt to touch. Not sure if they thought my nails were fake or what but my nails were real.