Harvard Beauty Spa

+1 617-945-2955

997 Massachusetts Ave, Cambridge, MA 02138 United States of America

Open Today: -

Quick Facts About Harvard Beauty Spa

Harvard Beauty Spa has received predominantly positive comments from customers, highlighting various strengths of the establishment. One recurring theme is the accommodating and friendly nature of the staff. Customers appreciate the team's willingness to make the best of any situation, even when a customer's nail was irreparably broken. This demonstrates the staff's dedication to providing excellent customer service and going the extra mile for their clients.

Another strength mentioned by multiple customers is the quality of the manicures. People have been going to Harvard Beauty Spa for years, indicating a level of consistency in delivering great manicures. The manicurists are praised for their professionalism, gentleness, and attention to detail. This consistency and expertise are reflected in the positive experience customers consistently have with their nails. Additionally, some customers appreciate the staff's creativity and willingness to incorporate special requests, such as incorporating a pride flag into a manicure design. This shows the salon's ability to personalize and tailor services to meet individual preferences.

Customers also appreciate the convenience of scheduling appointments at Harvard Beauty Spa. They mention that the salon is always ready for appointments scheduled in advance, emphasizing the importance of punctuality and timely service. This aspect can be a significant strength for busy individuals who appreciate a salon that values their time.

One particular comment highlights the cleanliness and sanitary practices of the salon. While not explicitly mentioned by other commenters, this customer's negative experience sheds light on a potential weakness. The dissatisfied customer claims that the salon was not sanitary and had multiple people working on them without proper sanitation practices. This raises concerns about the salon's adherence to hygiene and sanitation standards, which may deter potential customers concerned about their health and safety.

Although the majority of the comments about Harvard Beauty Spa are positive, one negative comment stands out. The dissatisfied customer expresses discontent with the result of their dip manicure, claiming that the nails were bumpy and uneven. They also criticize the lack of attention to cuticles, absence of massage, and a general sense of non-sanitary practices. This comment suggests a potential weakness in the quality control of the salon, indicating that not every customer may receive the same level of service and care.

Harvard Beauty Spa's link to Harvard University may attract a specific clientele who may enjoy the familiarity of supporting a business affiliated with their workplace. The employee's comment about feeling special and receiving top-notch service adds to the overall impression of excellent customer service provided by the salon.

In conclusion, Harvard Beauty Spa has several notable strengths, including a highly accommodating and friendly staff, consistent delivery of quality manicures, attention to detail, personalized services, and convenient appointment scheduling. However, potential weaknesses include concerns about sanitation practices and potential inconsistencies in service quality. Overall, the positive feedback suggests that Harvard Beauty Spa has a solid foundation in customer service and quality, but should also address any potential weaknesses to maintain their reputation as a reputable spa.

Best TL Reviews

The team at Harvard Beauty Spa is so accommodating. I frequent this salon for pedicures and dip manicures. I broke my big toe nail today, about 1 week after getting my most recent pedicure, and came in hoping to salvage the situation. Even though my nail was irreparably broken, they made the best of it. They are always ready for the appointment when scheduled in advance, which is not always the case elsewhere.

Great place! Everyone is friendly. Manicures always come out great. Been going here for years with my daughter and nieces.

I have been using this salon for last 1 year to get dip powder manicure. My go to person was Vinnie and i really liked him. After Vinnie is gone , this year I am seeing Tam. He is extremely professional and super gentle with nails. If my nail breaks , he takes care of it on the spot without any apt. I recommend this salon and dip powder by Tam.

Loved it! My nail tech took the time to take a pride flag and incorporate it into my design. She kept asking if i wanted to redo a nail or add something in. Very careful and thoughtful.

DO NOT GO HERE. i spent more than i ever have on a dip manicure here and it’s the worst manicure i’ve ever gotten. every single one of my nails is bumpy and a different shape from the one next to it. it also took 2 hours and she never touched my cuticles, had me wash my hands, no massage, nothing. also not sanitary at all and they had 3 different people working on me and then leaving for new clients and coming back 10 mins later. the absolute worst manicure experience i’ve ever had. do not go.

Excellent service! I am very pleased with how my nails came out. It was a great experience and I will definitely be going back.

The ladies were absolutely lovely. I walked in and they were willing and able to immediately take me for a mani/pedi. Their attention to detail was impressive and the delightful woman who did my dip nails went above and beyond. I requested a solid color for these whole nail with sparkle tips. She later confessed that it was the first time she'd ever attempted to do a different dip on just the tips but she enjoyed the challenge. I think she did a wonderful job, especially for her first time with the style. And though I've already mentioned it once, her attention to detail is worth a second recognition. Thanks so much, ladies. I'll definitly be back again.

I work for Harvard University and I've been going there for a year now and every time I go in there it's a treat , These ladies make you feel very special and if you walk in and they have the time they will take care of you no problem