Quick Facts About Exotic Nails
Exotic Nails has several strengths, as indicated by the positive comments from customers. Firstly, the staff at Exotic Nails is praised for their friendliness and welcoming attitude. Customers appreciate being treated with kindness and feeling like they are part of the family. This creates a positive and comfortable environment for customers, making them feel valued and satisfied with their experience.
Another strength of Exotic Nails is the quality of their work. Many customers mention specific nail technicians, such as Tony and Andy, who consistently deliver excellent results. They highlight their skills in executing various nail designs and styles, as well as their attention to detail. This indicates that Exotic Nails employs talented and experienced nail technicians who are able to meet the customers' expectations.
The prompt service is also appreciated by customers. In one comment, a customer mentions being served quickly after calling and heading to the salon. This indicates that Exotic Nails values the customers' time and tries to accommodate them as efficiently as possible. This aspect is crucial, as it contributes to customer satisfaction and encourages repeat visits.
Additionally, the cleanliness of the salon is mentioned as a positive aspect. In one comment, a customer specifically highlights the cleanliness of the salon, which contributes to a hygienic and comfortable environment for customers. Maintaining cleanliness is essential for any salon, as it promotes a professional atmosphere and ensures the well-being of customers.
However, Exotic Nails also has some weaknesses that should be addressed. One customer mentions not being greeted or acknowledged when entering the salon. This lack of initial customer service can create a negative first impression and make customers feel unwelcome. It is important for Exotic Nails to improve their communication and ensure that all customers are greeted promptly and warmly upon arrival.
Furthermore, discrepancies between the prices stated online and the actual charges received by customers are mentioned in one comment. This lack of consistency and transparency can lead to customer dissatisfaction, as they may feel misled or overcharged. Exotic Nails should strive to maintain transparent pricing and ensure that the prices listed online accurately reflect the charges at the salon.
In another comment, a customer mentions waiting for 20 minutes even though they had made an appointment with a specific nail technician. This indicates a potential issue with managing appointments and scheduling. Exotic Nails should work on improving their scheduling system to avoid any delays or confusion for customers who have made appointments in advance.
Lastly, while the majority of comments express satisfaction with Exotic Nails, it is important to note that these comments are from a limited sample size. Gathering feedback from a wider range of customers would provide a more comprehensive assessment of the strengths and weaknesses of the salon. This would help Exotic Nails identify areas for improvement and ensure consistent customer satisfaction.
In conclusion, Exotic Nails has several strengths including friendly staff, talented nail technicians, prompt service, and a clean salon environment. However, there are also weaknesses such as lack of initial greetings, inconsistencies in pricing, and potential issues with appointment management. By addressing these weaknesses and focusing on maintaining their strengths, Exotic Nails can continue to improve their business and provide a positive experience for their customers.
Best TL Reviews
My mother and i went here to get our nails done and both are happy with the results! very nice staff and got us in quickly after calling and heading up there. make sure you bring cash
I'm not from Ohio, so I was nervous to go to any salon but very happy with this location. Tony did my nails, and he executed them fabulously. This was a design gel manicure, I was charged $47. I didn't find it completely unreasonable. Will be back if I'm ever around in the future!
I went there went in the place didn’t get greeted or nothing sat there for about 20 minutes when I made an appointment with a specific person who wasn’t even there someone else did my nails he didn’t take his time at all and then was trying to charge me 70$ for basic nails. They were just rude and the prices online are completely different.
I only come here for my nails. Tony is amazing and always does a great job. Everyone is also always so welcoming and sweet.
I have been going to Exotic Nails for 5 yrs ! Andy and his (family) staff are great !!!! They always treat everyone wth kindness ! I would recommend Exotic Nails they treat you like family !!! They always make sure you are completely satisfied!
this was my first time getting acrylics. i had tony and he was so gentle with my nails, and is just an awesome guy all around! i will definitely be coming back here for my next set :))
I was in desperate need of a full set and hadn't gone since covid. My hairstylist recommended exotic nails and I am so glad she did. I called on a Thursday for a Monday appointment. The staff was friendly and the salon was clean. My manicurist was so helpful and sweet. I got a great manicure and I cannot wait to go back
I made my first appointment yesterday with Exotic Nails for a pedicure today. I thoroughly enjoyed it and can honestly say it was very relaxing. The gentleman was kind, professional and courteous considering my toes can be a challenge to paint. He did such a great job that I will continue going there and would highly recommend Exotic Nails to others.
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Exotic Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 06:00 PM |
| Sunday | Closed |
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