Sara Hair and Spa

+1 678-513-7271

3495 Peachtree Pkwy, Suit #111, Suwanee, GA 30024 United States of America

Open Today: -

Quick Facts About Sara Hair and Spa

Sara Hair and Spa Place, based on the comments provided, has both strengths and weaknesses.

Starting with the strengths, one recurring theme is the talent and skill of Zeena, who is highly praised for her eyebrow services. Customers mention that their eyebrows have never looked as amazing and they will only go to her for future appointments. This indicates that Zeena has developed a strong reputation for her work and has mastered the art of shaping eyebrows. Additionally, customers appreciate her sweet and pleasant demeanor, which contributes to a positive experience. The cleanliness of the salon is also highlighted as a strength, suggesting that the establishment maintains high hygiene standards.

Another strength mentioned in the comments is Zina's ability to perform haircuts and threading. Customers have found her services to be great and they speak highly of her professionalism and skills in these areas. Having multiple talents and being able to provide a range of services can attract a wider customer base and contribute to the success of the business.

Price is also mentioned as a strength, with one customer noting that the salon offers amazing service at great prices. This indicates that the business provides good value for the cost of the services, which can be a significant factor for customers when choosing a salon.

On the other hand, there are several weaknesses mentioned in the comments as well. One of the most significant weaknesses is the poor attitude of Zeena and her team. One customer mentions that Zeena is rude and provides horrible service, while another mentions feeling insulted and mistreated. This highlights a customer service issue, where the staff are not treating customers well and creating a negative atmosphere. Customers emphasize that good treatment and a pleasant atmosphere are essential for a salon to attract customers.

Another weakness is the lack of professionalism and technical skills displayed by certain staff members. One customer mentions a new lady who did a terrible job on their eyebrows, and even when the superior tried to fix them, it resulted in a worse outcome. This indicates a lack of proper training and supervision within the salon, which can impact the quality of service provided.

In addition, there are several complaints about specific incidents that have negatively influenced customers' experiences. One customer mentions a hairstylist talking about their hair health as if they were a dermatologist, not listening to their requirements, and making unwanted suggestions. Another customer recounts a facial service where the staff member left them unattended during facial steaming and did not wash their hands or mouth, leading to an unpleasant smell. This suggests a lack of professionalism and attention to detail, which can significantly undermine the overall customer experience.

Lastly, there is a mention of a customer receiving a burn during waxing, which is a serious issue that can lead to physical harm and discomfort. This highlights a potential safety concern within the establishment that needs to be addressed promptly.

In conclusion, Sara Hair and Spa Place has both strengths and weaknesses. The strengths lie in the talent and skill of Zeena, the positive customer experiences with haircuts and threading, the cleanliness of the salon, and the competitive pricing. However, the weaknesses include poor customer service, lack of professionalism and technical skills among some staff members, specific incidents impacting the customer experience, and a potential safety concern. These weaknesses need to be addressed in order to improve the overall quality of service and create a positive and welcoming atmosphere for customers.

Best TL Reviews

Zeena ji is incredible at what she does... my eyebrows have never looked as amazing as they have after she was done with them. She is so talented at what she does and so sweet. Her place is super clean. Absolutely amazing experience,Thank you so very much Zeena ji!

I will 100% only go to her for eyebrows now!!

Nasty attitude! As soon as I walked in this Mcdylan lady said if I can come another time, literally told me to come the next day. She’s done my eyebrows before and she find it hard to do SO SHE TELLS A CUSTOMER TO LEAVE!!! As i’m paying she gives her unsolicited advice that I have white hair and asks if i “pluck” my hair. Like i’m a teenager!!! She didn’t even know how to do them, felt like she was ripping my skin!!!

BIG NO.Zeena is so rude and the service is horrible. The service she provides and the way she receives people who visit her store is awful. I’m rating it 1 as it is the minimum I can give.

I went for hair cut and she was talking things about my hair health as if she is a dermatologist. she didn’t listen to me or my requirements. She said that my hair is oily after she did some haircut.

Firstly, I washed my hair and went to salon for haircut. And they should check the hair condition and start doing hair cut. But she started doing hair cut and then said that hair is not good. And also said so many unwanted things. Better if she stays bit silent while providing service and stop giving so many unwanted suggestions.

Customers would love to visit if they are treated good and if they maintain good atmosphere. Not if they are insulted or treated bad

Zena does an excellent job in performing haircuts and threading! Services are great

I went to go get my eyebrows done and this new lady came and did them, I did not know she was new and I assumed she had experience. Doing them took around 10 minutes, when it should usually take around 5 and it was done terribly. There was no shape or anything. Then her superior came over to fix it, but made them thinner instead. The attitude of both employees was not ok and I’ve already had a bad experience with them so so don’t recommend.

Zina is a very friendly person and does a great job everytime I visit her.

Has amazing service, with great prices! I went in to get my hair dyed, and Zina not only gave me a free treatment but a full blowout at the end, she provides a very safe and comforting environment for her clients.. my hair was very damaged and in the end I came out with a beautiful Hazel Brown color and my hair felt so silky and smooth!

WORST WORST WORST WORST

- she kept me on facial steaming and went to have lunch

- did not wash the hands and mouth and after 30 min when I am almost suffocating in vapour came back for massage. I could smell what she ate. Felt terrible could not get rid of that smell.

- after face pack, she wiped a bit and asked me to clean by myself, i was shocked as i could not reach by back where she applied all the pack and gel

- burnt my hand inside elbow and my blood vessels are out after waxing..

NEVER HAD SUCH AN EXPERIENCE IN MY LIFE TIME .