Quick Facts About Salon De Chelena
Salon De Chelena is a hair salon that receives mixed reviews from its customers. While some customers rave about the quality of the cuts and the excellent customer service, others express dissatisfaction with their experience. In order to assess the strengths and weaknesses of Salon De Chelena, it is important to analyze the comments provided.
Starting with the positive feedback, one customer mentions that they were "mind blown" by the quality of their son's haircut for his birthday. They specifically praise the fade and express their intention to return to the salon. Another customer, Maggy's loyal client for almost 3 years, mentions that their hair always looks amazing after any service, including highlights, color, and haircuts. They also recommend Maggy for her expertise.
A few customers mention the excellent customer service at Salon De Chelena. One customer refers to the staff as "very friendly" and appreciates how their regular stylist knows exactly what they want when they arrive. The quick service and friendly treatment are highlighted as strengths of the salon. Another customer, who speaks both English and Spanish, specifically praises Elizabeth for being friendly, respectful, knowledgeable, and experienced. They recommend the salon to everyone.
Building on the strengths identified, it is clear that Salon De Chelena has hairstylists who are skilled in providing great haircuts and customer service. The positive experiences of these customers reflect the strengths of their services and staff members.
However, the salon is not without its weaknesses. One customer expresses disappointment with their haircut, claiming that the stylist lied about being able to do waves and ruined the waves that had been developing over six weeks. The rushed cutting also resulted in poor lining. This review highlights a lack of expertise and attention to detail by at least one stylist at Salon De Chelena.
Another negative comment mentions the terrible customer service, stating that the staff stared at the customer without knowing what to say when they entered the salon. This lack of attentiveness, or even acknowledgement, is a significant drawback and creates a negative impression for potential customers.
Despite the negative reviews, it is essential to consider the numerous positive comments. These positive experiences showcase the strengths of Salon De Chelena, such as delivering excellent haircuts, providing friendly customer service, and having knowledgeable and experienced stylists like Maggy and Elizabeth. The positive feedback demonstrates that the salon has the potential to excel in these areas and maintain a strong customer base.
In order to improve and address the weaknesses highlighted in the negative comments, Salon De Chelena should invest in training and encourage all stylists to consistently deliver high-quality haircuts and services. They should also prioritize improving their customer service, ensuring that all staff members are attentive, friendly, and knowledgeable about the salon's offerings. By addressing these weaknesses, Salon De Chelena can build upon its strengths and further enhance its reputation as a top-quality hair salon.
Best TL Reviews
Took my son here and was mind blown at how it came out, I love the fade and how he turned out for his birthday. Good customer service as well thank you so much definitely will be back with my son keep up the good work ????????????
Maggy has being doing my hair for almost 3 years from all types of services highlights,color,haircuts and every single time she leaves my hair absolutely amazing!
Maggy also has been cutting my sons hair.
I really do recommend her!
ENGLISH :
Very friendly people, Elizabeth is very friendly, respectful, knowledgeable and experienced hairstylist,
i recommended this place to everyone
ESPAÑOL :
Gente muy amable, Elizabeth es una estilista muy amable, respetuosa, conocedora y experimentada,
Recomendé este lugar a todos
Love coming. The lady's are always so nice. When i come in my regular stylist already knows when i walk in what i want. Great service and will definitely recommend this place
El mejor lugar para cortar tu cabello 100 por ciento recomendado
The lady that cut me said she knew how to do waves. She lied. When she gave me my cut she ruined the waves that I spent 6 weeks developing while wolfing. She was also cutting in a rush for some reason even though I was the only customer, so she did the lining very poorly because of her rush. I'm never coming back.
Horrible customer service! They just stared at me like they don’t know what to say when a customer comes in their salon, I ended up leaving and went somewhere else and got a better service from another location this place is a joke.
I loved the way I get treated. They treat me like a friend. It only took a few minutes to get my turn.
Salon De Chelena Info
Amenities
Accessibility
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 08:00 PM |
|---|---|
| Tuesday | 09:00 AM - 08:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 09:00 AM - 05:00 PM |
How to go there
Location
Places
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