Quick Facts About Diamond Nails Spa
Diamond Nails Spa has received a mix of positive and negative comments from customers. In order to analyze the strengths and weaknesses of the spa, let's examine the comments in detail.
Starting with the positive comments, there are several strengths that can be highlighted. First, customers were impressed with the prompt and attentive service provided by the staff. The fact that Angel took her time to ensure perfect nails and Tracy did an amazing job on the pedicure shows that the staff is skilled and dedicated to providing high-quality service. The positive attitude and sweetness of the staff are additional strengths mentioned in the comments. This indicates a friendly and welcoming environment, which is important for customers to feel comfortable and enjoy their experience.
Furthermore, the expertise in nail designs and the quality of work done by Angel are mentioned as strengths by customers. This indicates that the spa has staff members who are skilled at creating intricate and beautiful designs. The meticulousness and care demonstrated by Tracy also show that the staff pays attention to detail, which is essential for a satisfying experience.
Now let's look at the negative comments to identify the weaknesses of Diamond Nails Spa. Several customers mentioned feeling disappointed with the quality of service and the high prices. One customer specifically mentioned that the service was rushed and lacked attention to detail. This highlights a weakness in the overall experience provided by the spa, as customers expect to receive value for the prices they pay.
Another weakness mentioned in the comments is the lack of proper nail shaping skills by the staff. Several customers reported that their nails were not shaped as requested, which is a basic requirement for a nail salon. Additionally, there were complaints about the durability of the nails, with customers mentioning that they needed a fill or experienced lifting after a short period of time. This indicates a weakness in the longevity of the nail services provided by the spa.
Customer service and communication issues were also noted as weaknesses. One customer mentioned feeling uncomfortable when asked to pay and tip mid-service, as it created a confrontational atmosphere. Another customer reported that the staff started their mother's nails without asking for their preferences first, which shows a lack of attention to customer needs and preferences.
In terms of strengths, the positive comments highlighted the skills of specific staff members, namely Angel and Ryan, and their ability to create natural-looking acrylic nails. This indicates that the spa has competent nail technicians who can deliver satisfying results. Additionally, the comments mentioned the great color selection and the high standard of the service and interior, which are strengths that contribute to the overall experience provided by the spa.
In summary, Diamond Nails Spa has strengths in terms of prompt and attentive service, friendly staff, expertise in nail designs, and skilled nail technicians. However, they also have weaknesses such as rushed and low-quality service, lack of proper nail shaping skills, durability issues, and customer service and communication problems. Analyzing customer feedback helps identify areas of improvement for the spa to enhance the overall customer experience.
Best TL Reviews
Absolutely loved this place. Walked in and was helped right away. Angel took her time and made sure everything was perfect with my nails and Tracy did my pedicure and did an amazing job. They are the best and so sweet! Will definitely come back again
Very disappointed! Over priced, and there is no quality of service. $60 for a regular Mani/Pedi. A rush service with cuticle left on the nail beds of my hands and feet, just polished over. I had to ask twice for my toe nails to be filed. I had to come home and buff my own heels as they were left rougher than when I went in. Zero massage, lotion on and lotion off in less than a minute. Such a waste of money!
It was weird.
They asked me (loudly) to pay less then half way through my nails. Then again, loudly, what my tip for him would be. Which was beyond uncomfortable.
I tipped ten dollars.
However he did an absolutely amazing job on my nails and is a nice tech. BUT if they hadn’t asked me to pay mid appointment I would’ve tipped more given his performance and service.
Asking to tip mid service makes it so no one will tip you your actual worth. He did a great job and I would’ve given 15/20 dollars tip for his work. But they asked mid service, loudly, and aggressively making me not want to tip at all and frankly not want to come back again.
If that one thing had changed, I’d be back and be tipping more and asking for a specific tech.
But they made me highly uncomfortable and I won’t be returning.
It was my first time here and I have FINALLY FOUND a nail shop in Lancaster that I love!! Tracy was very meticulous and cares about her work. I love my nails and I will be back!!
Loved the way my nails came out. Angel does an awesome job with designs and is very friendly!!! Highly recommend her!!
1) They rushed us
2) They were not very friendly
3) They had me pay before I have even started getting my nails done
4) They started to do my mothers nails before telling them what we wanted.
5) Do not know how to shape nails. Ours were suppose to be squoval.
6) Looked like we needed a fill after one day
7) Went back to fix nails, little better but were rude
8) Now lifting after one week.
9) Use two different size nails for different index fingers
10) This was the ugliest set of nails I have ever had.
Do not waste your money here. I paid 50.00 each set.
Love this place! They don't always have someone to do the most intricate designs as they’re busy at times, so book an appointment! However, their shapes and polishing are always amazing. The color selection is also great. Ryan (acrylics) and Angle (acrylics and pedicure) I'd highly recommend as they always do mine. The staff are kind and professional as well as the service and interior are of a high standard.
I was a walk-in client. Ryan did a GORGEOUS job on my nails. I had torn them down to the quick and he made me a set of acrylics that are incredibly natural. For only $35.
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Diamond Nails Spa Info
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Accessibility
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Wheelchair accessible entrance
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
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