Quick Facts About Victoria Nails
Victoria Nails place, based on the comments provided, has both strengths and weaknesses. In terms of strengths, customers highlight the amazing work done by the nail technicians, the dedication and patience exhibited by some of the staff members, and the efficiency in getting walk-in customers without a wait. Additionally, customers appreciate the calm and quiet atmosphere of the salon as a refreshing change from other places. These positive experiences contribute to customer satisfaction and loyalty, as seen in several comments mentioning the intention to return to Victoria Nails.
However, there are also several weaknesses pointed out by customers. One recurring issue is inconsistency in customer service. While some staff members are friendly and provide outstanding service, there are instances where others are rude and unhelpful. This lack of consistency is mentioned as a drawback to visiting this salon. Additionally, there have been complaints about difficulties in making appointments. One customer mentions their frustration at not being able to schedule with a specific technician, despite being a regular client, which has led them to consider finding another establishment that values their customers. Poor communication and lack of reliability in appointment arrangements can negatively impact customer experience and satisfaction.
Pricing transparency is another area of concern. In one comment, a customer shares their disappointment at the discrepancy between the initially quoted price and the actual cost of services. This lack of clarity and transparency in pricing can lead to feelings of frustration and dissatisfaction. Moreover, the comment highlights the technician's insensitivity to the customer's concerns and their failure to address and rectify mistakes made during the service. This indicates a lack of customer-centricity and attention to detail, which can impact the overall quality of service provided by Victoria Nails.
Furthermore, there are mentions of issues with the quality of the acrylic nails and nail shaping. While the desired designs turn out well, there are complaints about the shape and appearance of the acrylics, indicating inconsistencies in the technical skills of the nail technicians. In one comment, a customer expresses disappointment with the use of clear powder instead of pink powder for a fill-in, as well as the failure to apply a topcoat after painting the toenails. These issues further contribute to an overall negative customer experience.
In conclusion, although Victoria Nails place has some strengths, such as skilled technicians, a calm atmosphere, and efficient walk-in service, there are several weaknesses that need improvement. Inconsistent customer service, difficulties with appointment scheduling, unclear pricing, and issues with acrylic nails and nail shaping all contribute to dissatisfied customers. Addressing these weaknesses is crucial for Victoria Nails to enhance its reputation and maintain customer loyalty.
Best TL Reviews
Love getting my nails done at Victoria Nails - Hampton Cove. They do amazing work! I’m not great at doing mail photos, but I absolutely love my blue with sparkly tips. I squealed like a little girl once these were done. Love love love them!!!❤️❤️❤️
Was visiting from out of town (MS) and was in desperate need of a fill in. Lisa OMG did an awesome job on my nails and eyebrows. She was very patient and dedicated to her job. She didn’t rush even though I had come in at 530 and the business closes at 730. She still took her time and my nails came out fabulous. I also got her to wax eyebrows and they were amazing as well CUDO’S to Lisa. I will be returning when I’m in town.
Really disappointed in my treatment after 3&1/2 years of loyalty. I started getting my nails done consistently (every 2 weeks) the beginning of 2019. I had a couple of not great experiences but found that Bella provides outstanding service. She does a great job and is very friendly. The problem is she doesn’t answer the phone and others are not nice at all. Today I called like I do every other Sunday to make an appointment with Bella. I’ve been making an appointment since they opened after the COVID shut down. The person that always answers the phone refused to make an appointment stating they were too busy that I should just come in. I explained I am one of Bella’s regular clients and I always make an appointment. She refused to make an appointment not because they were booked but because she didn’t want to. Bella, I will miss you and hearing about your growing baby but I will be finding an establishment that values their customers.
We absolutely love the staff at the Victoria Nails in Hampton Cove. They are always so great to get us in without a wait because we are usually always walk ins. They do a great job!
Always a super job! I love getting my toes and finger nails done at the same time. My nails are perfect.
Im here, is a quiet place, real quiet but to be honest, sometimes you just need that.
I’m new in Alabama for
First time I used the other place crossing the street, the most awful experience.
I like here, and they don’t push you to take the most expensive service. I will come back
The design I asked for turned out great, but the acrylics themselves were a little weirdly shaped. Walked in with no appointment and didn't have to wait more than a few minutes
I called and asked how much it would be to have a pink powder fill in...she said, $32. I said, ok, and with white painted on tips? She said, $45. I get here, tell him what I want. He says, ok. Sits me down and takes only one hands polish and stuff off to do my fill in...then proceeds to tell me it's going to be $43 JUST for the fill in then with the way I wanted my tips painted, it was going to be $15 more. Plus another color was going to be $10 more! I was like, why didn't you say that BEFORE you did ANYTHING to my nails!? That way, I could have left. Bc I would have!! Now I HAVE to do what you say or I leave here and my nails look BAD!
And can't go anywhere else til Thursday or Friday. Now I'm mad.
Then, he proceeds to fill in my PINK powder nails with the CLEAR powder. Wouldn't put pink. Said it wouldn't match. Said they don’t put it over your whole nail, just fill in a part and leave it. Wonderful! So why do I have to pay for a fill in the same price as the pink when you're just using clear!?
Plus, I just wanted my toe nails painted and it's $10. Which is fine. But when he painted my toenails. He messed two of them up and wanted to send me on my way…not cool. He JUST finished painting them! He put my flip flops on for me to go dry my toes…So for me to show him what I wanted, I couldn’t just take my flip flop off easily and show him…so I placed my foot in the stool and he rudely says, “don’t put foot in seat!” Then wipes it like I’m horrible! Really? Don’t mess peoples toes up and they won’t be putting their foot on your seats! Then, once he fixed it…I sat to dry…then guess what, he didn’t even put the topcoat back on those two nails!!!!!! (both big toes btw, blatantly obvious). So they looked terrible. Hasn’t apologized once for ANYTHING. I’m currently sitting and drying my toes AGAIN…and writing this review!
The ONLY reason I gave two stars, is bc he filed my nails correctly. (That’s rare!)
I will NEVER COME BACK HERE!!!
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Victoria Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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Location
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