Prime Time Barber Shop

+1 314-388-5846

11740 W Florissant Ave, St. Louis, MO 63136 United States of America

Open Today: -

Quick Facts About Prime Time Barber Shop

Prime Time Barber Shop, based on the comments provided, has a mix of strengths and weaknesses. Let's examine them in detail.

Strengths: 1. Size and Amenities: The comment "biggest barber shop I have ever been to!! Great barbers, pool tables, and more" indicates that Prime Time Barber Shop has a spacious layout and offers additional amenities such as pool tables, enhancing the overall customer experience.

2. Skilled Barbers: The mention of specific barbers, like John and Mercedes, demonstrates that Prime Time Barber Shop has skilled professionals who are able to deliver satisfactory haircuts based on customer preferences.

3. Clean and Efficient Service: The comment about Mike being a professional and clean barber who gets customers in and out quickly suggests that Prime Time Barber Shop values cleanliness and efficiency. This aspect is particularly important, especially for customers who are looking for a quick and hassle-free experience.

4. Competitive Pricing: Comments mentioning "great prices" and "great service" show that Prime Time Barber Shop is able to offer competitive pricing while still providing quality service. This is attractive to customers who are conscious about their budget but do not want to compromise on the quality of their haircut.

Weaknesses: 1. Inconsistent Quality of Service: The comment about a young barber-in-training providing a poor haircut indicates that Prime Time Barber Shop may not have consistent quality control measures in place. This inconsistency can be a cause of concern for potential customers who value reliable and satisfactory results.

2. Long Waiting Times: The negative experience described in one comment highlights that Prime Time Barber Shop may struggle with managing customer appointments and wait times. The customer was made to wait for hours before receiving an incomplete service, leading to frustration and dissatisfaction.

3. Lack of Communication: The comment mentioning long waiting times also suggests a lack of effective communication between the barber and customer. The customer had to proactively inquire about their turn, indicating poor customer service and a failure to provide clear updates on timelines.

4. Poor Handling of Complaints: The customer who had a negative experience described how a resolution was not appropriately handled. Instead of addressing their concerns and attempting to rectify the situation, the customer had to request a partial refund and leave unsatisfied. This highlights a potential weakness in Prime Time Barber Shop's customer service and conflict resolution skills.

In conclusion, Prime Time Barber Shop has strengths such as its size, amenities, skilled barbers, cleanliness, efficiency, and competitive pricing. However, it also exhibits weaknesses in terms of inconsistent service quality, long waiting times, poor communication, and inadequate complaint handling. Addressing these weaknesses could significantly improve the overall customer experience at Prime Time Barber Shop.

Best TL Reviews

Awesome place, biggest barber shop I have ever been to!! Great barbers, pool tables and more.

Primetime let a young man still in barber school cut my hair. I didn't realize how bad it was until I walked out and got home. Probably the worst haircut I have ever received. I spent $30 on the haircut.

Nice location but a little pricey for just a tape and lining

Stylist John got my son and I right. If you go and can, asked for him. ????????????????

Mercedes always gets my son's hair on point.... SHE COLD

Mike is a awesome barber. He is professional, clean and he gets his customers in and out. You can tell he has a great relationship with his clients as well. Great early Saturday morning experience! My grandson love getting his haircut by Mike. Thanks again

Its a great place with great prices and great service!!!"

Horrible! My son's father take him here to get his hair twisted so I decided I will take him one weekend. I had an appt at 11 a.m., got there at 10:45 a.m., some one was already in the chair which was expected, but when she got done with them, she grabbed another person, then another ,then another until I finally asked when was it our turn as I checked the clock and it says 1:00. She says you all are next, then around 1:20 she starts twisting my son hair, only complete the back then stop and start on someone else head. By this time its 2 p.m., I told her we were leaving and charge me for the half of his head and I took the clips out. We will never be back horrible service.