New Nails And Spa

+1 208-719-9104

3276 W Prairie Ave, Coeur d'Alene, ID 83815 United States of America

Open Today: -

Quick Facts About New Nails And Spa

New Nails And Spa place has several strengths that make it a popular choice for many customers. First and foremost, the nail technicians at this salon are highly skilled and talented. Customers have consistently praised T, one of the technicians, for her fantastic work and ability to create unique and intricate designs. The variety of colors and types of nail polish available is also a strength, as it gives customers a wide range of options to choose from.

Another strength of New Nails And Spa place is their commitment to appointments. While some people have complained about not being able to walk in without an appointment, it is clear that the salon values punctuality and respects their clients' time. Booking appointments ahead of time helps ensure that customers are seen when they would like, and it prevents them from having to wait for an extended period. This sets them apart from other nail salons that are known for making clients wait or taking walk-ins when appointments have already been made.

The hardworking and enjoyable atmosphere of the salon is also a strength. Customers have expressed their love for the friendly and pleasant nature of the staff, particularly Crystal, who is described as super sweet and does a fabulous job. The positive environment created by the owner is also noted, as her kindness and warmth are reflected in her team. This consistency in service quality and atmosphere has allowed many customers to enjoy their experiences at the salon for over a year.

Despite these strengths, the salon does have some weaknesses that have been voiced in customer reviews. One major complaint is regarding the owner's lack of professionalism and the poor treatment of customers. One customer recounts a particularly unpleasant experience in which the owner rushed through a manicure, resulting in cuts, pain, and messy acrylic application. The owner's response to the customer's disappointment was argumentative and unprofessional, leading to a tense situation. This kind of behavior is a glaring weakness that needs to be addressed promptly.

Another weakness mentioned by customers is the issue of cleanliness. One customer describes walking out of the salon due to the dirty conditions of the pedicure chairs. The presence of dried substances and unkempt footrests raises concerns about the overall cleanliness and hygiene standards of the salon. This is an area that the management needs to focus on and improve to ensure a safe and pleasant experience for customers.

In conclusion, New Nails And Spa place has several strengths that make it a popular choice among customers. The skills and talent of the technicians, the wide range of nail polish options, and the commitment to punctuality and appointments are all strengths of the salon. However, there are some weaknesses that need to be addressed, such as the unprofessional behavior of the owner and the issues with cleanliness. By addressing these weaknesses, the salon can continue to provide a high-quality and enjoyable experience for its clients.

Best TL Reviews

"T" is absolutely amazing. We've been seeing her for about a year now and have always left happy. She does awesome work and is fantastic at lots of different designs. She's also really fun to talk to. There are a zillion colors and types of nail color to choose from also.

Some people have complained about not being able to walk in, but when she says she's booked it's because she really is. Me and my ladies always book our next appointment ahead of time while we're at our current one to make sure we get seen when we'd like. I've personally seen her schedule and it's usually chock-full.

It may be inconvenient for some to book ahead instead of just walking in, but at least she isn't making you wait an hour while she finishes up another client, or has taken a walk-in when you've made an appointment like other nail salons are in the habit of doing.

Absolutely LOVE every visit! These girls work hard, even when short staffed, and always are enjoyable. Absolutely love Crystal! She is super sweet and does a fabulous job! She especially is gentle and wonderful to conversate with. Highly recommend these beautiful ladies and the owner is a sweetheart which definitely shows within her team because they can’t say enough about how sweet she is! My family has been going here for over a year and always enjoys this place!

I have never been treated so atrociously in my history of getting my nails done.

My 9 yo daughter and I walked in at 3:45pm and was asked by the owner to come back at 6. Ok cool. I get it you have appointments. I invited my friend to join us. We get there at 6 and had to wait 30 minutes before she started my nails. Again, cool…appointments are rarely on time, it happens. My daughter wanted a pedicure and I wanted a manicure ombré. I had existing acrylics on.

I showed the owner a picture of what I wanted… a simple ombré with fine glitter on my ring finger nail. I have acrylics on and wanted to change which usually includes gel powder for the ombré…at an extra cost. I’m okay with that. I just want the ombré.

She proceeds to paint my nails with white gel paint. I didn’t know what she was doing but I was going with it. So she pulled out some pink acrylic powder and started tapping it on my nail over the white gel polish. What? Soo I asked what she was doing and she said ombré nails. I then proceeded to ask if we could use gel powder. That’s when things took a turn. She got really frustrated because she said her other client was coming in etc. She rushed through the process…my cuticles were cut, as she was using her instrument to shape my nail she’d miss and hit my skin. She twisted my fingers to where it would hurt. The thing that got me was she left acrylic all over my fingers, my cuticles were horridly dried out (I initially asked for a manicure ) so no oil for them. The acrylic is super think ( Jersey Shore style if you catch me drift…and NOT in a good way). I’m just sitting there like what is happening? So when everything was all said and done, I was super polite in explaining why I was disappointed and also why I canceled my daughters pedicure. I didn’t want this lady to manhandle my daughter’s toes! My friend was sitting right there and saw everything. The owner just argued with me and just blamed everything on me…in front of her other customer, then she proceeded to charge me $60!!! I told her I wasn’t going to pay more than $40. I placed 2 twenties on the counter and left. As I walked out she screamed “Have a nice day!!! …. B*TCH!!!” I kept walking out.

Just wow. Needless to say I will NEVER go back there!

We walked in on a Saturday afternoon. Short wait but excellent service. Ladies are all lovely and the vibe in their shop is super calming.

Cleanliness was the major issue! My daughter and I booked appointments when she was here visiting: sometime the 2nd week of November. We went to our appointment and got seated and started looking around and then saw the chairs. The place where you put your feet was absolutely filthy, some kind of dried stuff that looked like it need a good scraping. I looked at my daughter and hers was almost as bad. I told I'm not staying for this and we got up and walked out.

ABSOLUTELY WONDERFUL!!!! i love my nails so much, done in a very gentle and timely manner. not sure who did them but i believe it was the owner, tao? not sure. i noticed bad reviews but i genuinely think it was a bad worker from a couple months or year back that was since let go. anyways, super friendly and FANTASTIC service.

Love this place. Honestly the reviews are low for no reason. I’ve been all over CDA this place rocks. Amazing service and even better nail job. Quick, priced well, and quality nails!!!

They always take Great Care of me and my Girls!