Quick Facts About Classy Nails & Spa Idaho Falls, ID
with their professionalism and care.
Strengths:
1. Excellent customer service: Many customers praise Classy Nails & Spa for their friendly and attentive customer service. They make an effort to ensure customers feel comfortable and relaxed during their visit.
2. Quality work: Customers appreciate the skill and expertise of the nail technicians at Classy Nails & Spa. They consistently deliver beautiful and well-done nails, leaving customers satisfied with the end result.
3. Affordable pricing: Several comments mention that the prices at Classy Nails & Spa are reasonable and offer good value for the quality of work provided. This is a strength as it attracts customers who prioritize affordability.
4. Flexible scheduling: Classy Nails & Spa is praised for being able to accommodate a group of customers, even at the last minute. The ability to fit in multiple people and stagger appointments shows their flexibility and commitment to customer satisfaction.
5. Talented nail technicians: Numerous comments mention specific nail technicians by name and praise their talent and skill. This indicates that Classy Nails & Spa employs talented individuals who are capable of providing excellent service.
Weaknesses:
1. Understaffing and frequent cancellations: One of the main weaknesses mentioned in the comments is the issue of understaffing and frequent cancellations. Customers complain about having appointments canceled multiple times and the difficulty of booking an appointment within a reasonable timeframe.
2. Poor walk-in service: A customer mentions being turned away even though they were told that walk-ins were accepted. This indicates a lack of consistency and communication within the salon, leading to a negative customer experience.
3. Inconsistent availability: Another weakness highlighted in the comments is the difficulty of getting an appointment when needed. Customers mention that they have had to wait for weeks to get an appointment, which is inconvenient and may prompt them to seek alternatives.
4. Occasional rush and lack of attention: Although most comments praise the technicians for not rushing and providing an unhurried experience, there is one mention of feeling rushed. This inconsistency in service can impact the overall customer experience.
In summary, Classy Nails & Spa Idaho Falls, ID has several strengths, including excellent customer service, quality work, affordable pricing, flexible scheduling, and talented nail technicians. However, they also have weaknesses, such as issues with understaffing, frequent cancellations, poor walk-in service, inconsistent availability, and occasional rush during appointments. Addressing these weaknesses could help the salon improve and maintain a consistent level of customer satisfaction.
Best TL Reviews
After going to about 8 different nail shops, I finally found Classy Nails and have been a loyal client for well over a year now! Love this place, they are fast and do a beautiful job. Highly recommend!
We will definitely be going back here! Cary did my daughter's nails, and Lilly did mine. They both did an amazing job! Very pleased with the quality, and the customer service!
They are very good at what they do IF you can get in. They are under staffed and they ALWAYS have someone call in sick. I’ve been going to them for 3 years and in the last year it’s gotten really bad. They’ve canceled on me 4 times in the last year and this time they won’t get me in for 3 weeks! I had and appointment today to get a fill on my acrylics, I cannot wait another 3 weeks, they will be completely grown out by then. I’m now looking for a different place to go which is sad since I’ve been going there every 4 weeks for 3 years.
They say that they take walk in customer's. I went in and was told no time to do my nails. No apology or anything. She didn't even try to get me done. That was enough for me. I will not even try to go there again. My money walked out with me and was given to another shop. Very poor customer service. You don't stay in business by turning paying customers away.
They fit a group of 5 in last minute, and staggered steps in our pedicure so we all finished at the same time. The nail art was so pretty and we had a wonderful experience! Will come back every time I’m in town
Excellent! Lily is an amazing nail tech and I never feel rushed! So glad that I found this salon!
Jenny is fantastic, she is so talented. What a great experience
The price was perfect for such an incredible job. Friendly relaxing and I didn't feel insecure about my feet. Being pregnant I haven't been able to reach my toes. I desperately needed my nails clipped and feet scrubbed. I was nervous but they made me feel so comfortable
Classy Nails & Spa Idaho Falls, ID Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
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