Mid-K Beauty Supply

+1 402-455-2830

3048 Ames Ave, Omaha, NE 68111 United States of America

Open Today: -

Quick Facts About Mid-K Beauty Supply

Strengths:

1. Wide variety of products: Mid-K Beauty Supply offers a wide range of hair products, providing customers with plenty of options to choose from. This allows customers to find products that are suitable for their specific hair needs and preferences.

2. Safety measures: The store has put rugs and other safety measures in place to prevent slips and falls. This shows a commitment to customer safety and ensures a comfortable shopping experience.

3. Convenient location: Mid-K Beauty Supply is conveniently located, making it easily accessible for customers in Omaha and Lincoln, Nebraska. This can attract more customers and increase foot traffic to the store.

4. Friendly and welcoming staff: Many customers appreciate the friendly and welcoming attitude of the staff at Mid-K Beauty Supply. Being greeted upon entry and throughout transactions can create a positive shopping experience and make customers feel valued.

5. Accepting large bills: The store accommodates customers who want to pay with larger bills by not giving them any trouble. This customer-friendly policy can attract more customers and make transactions smoother.

Weaknesses:

1. Accusations of racial profiling: A customer claims that their 17-year-old son was wrongly accused of shoplifting and that the store unfairly targeted him based on his race. This incident raises concerns about potential racial profiling practices within the store, which can damage its reputation and lead to negative publicity.

2. Negative employee behavior: A customer mentions an encounter with an employee named Sheila who displayed rude and unhelpful behavior. This behavior, as well as the alleged preferential treatment towards certain customers, can create an unfriendly and unwelcoming atmosphere for customers.

3. Lack of assistance: Another customer complains about not receiving assistance from the staff for a significant amount of time. This indicates a potential issue with customer service and highlights the need for improved staffing and training to ensure that customers are promptly attended to.

4. Complaint handling: The customer who reported the negative experience with employee Sheila also expresses dissatisfaction with how the manager on duty handled the situation. This suggests a weakness in the store's complaint handling procedures and management's ability to address customer concerns effectively.

5. Pricing concerns: One comment raises concern about the sizes of some products being reduced while still being sold at the same price as the original size. This can create a perception of unfair pricing practices, potentially impacting customer trust and loyalty.

In conclusion, Mid-K Beauty Supply has several strengths including a wide variety of products, safety measures, a convenient location, friendly staff, and accommodating large bills. However, it also faces weaknesses such as accusations of racial profiling, negative employee behavior, lack of assistance, complaints handling issues, and pricing concerns. It is important for the store to address these weaknesses to maintain a positive reputation and customer satisfaction.

Best TL Reviews

Getting products for my hair the prices are okay and they have a wide variety of products the cashier greeted us up on Entry and throughout our transactions I was impressed because they have put rugs and things down so that you wouldn't slip or fall to me that was an added thing for safety thanks Mid-K.

They're profiting off the black community and creating generational wealth because of OUR money. Wake up people!!! And some products have gotten smaller and they still sell them for the price of the original size!

Great selection of products and a helpful staff. This place is like a dream so fun to shop

Great variety of products and conveniently located. The owners and employees are very nice & welcome me each time I visit. I highly recommend!

They WRONGLY accused my 17 yr old son of shop lifting. This is after she followed him all over the store. Not every young man comes in there to steal, get cameras or security. I called up there when my son came home and the manager gave me a very, very weak apology. Never shopping there again.

The only hair store in Omaha and Lincoln Nebraska that I would ever shop for hair products and wigs in and the price is not bad at all the service is GREAT ????

Had to wait on line for a min... But .. They DIDNT give me trouble about changing a hundred dollar bill...!!!

I visited the store last week, and no one assisted me after 7-10 mins I had to go locate help. The employee "Sheila" She-man came from the back and told another employee "You can help her because I dont like her" I spoke to the manager on duty regarding the slave worker Sheila and asked him is this how all your customers are treated? The manager was no help he took the statement and Im sure thats were it ended. The employees are rude and unwilling to help.