Spa & Nails

+1 317-353-2900

8220 Brookville Rd, Indianapolis, IN 46239 United States of America

Open Today: -

Quick Facts About Spa & Nails

Spa & Nails Place is a nail salon that offers various services such as manicures, pedicures, gel polish, acrylics, and dip nails. However, based on the comments provided, there are several strengths and weaknesses that can be identified.

One of the strengths of Spa & Nails Place is their professionalism and friendliness, as mentioned by one of the commenters. This indicates that the staff at the salon are generally polite and provide good customer service. Additionally, another commenter complimented the service they received for their natural nails, suggesting that there are skilled technicians at the salon who can deliver satisfactory results for certain treatments.

On the other hand, there are several weaknesses that have been pointed out by multiple commenters. One of the main issues mentioned is the lack of comfort and rude behavior exhibited by the front desk staff. Customers reported feeling uncomfortable throughout their time at the salon, which can greatly impact their overall experience. Additionally, the cold water for the pedicures was also mentioned as a negative aspect, indicating a lack of attention to detail and customer comfort.

Another weakness highlighted in the comments is the poor quality of work done by the technicians. Many customers complained about their pedicures being poorly done, with one commenter even providing a photo of the botched pedicure. This raises concerns about the competency and skill level of the salon's technicians. Moreover, issues with gel polish chipping shortly after application, as well as acrylic nails being uneven and of poor quality, were also mentioned, indicating inconsistent workmanship and poor attention to detail.

Furthermore, pricing inconsistencies were raised as a concern by one commenter. They mentioned being overcharged for their pedicure and had to reach out to the salon to clarify the correct price. This suggests a lack of transparency and proper communication from the salon's management regarding their pricing structure.

Another weakness mentioned is the salon's inconsistency in honoring their advertised policy of accepting walk-ins. One commenter expressed frustration with being turned away and asked to make an appointment despite the salon's advertisement stating that walk-ins are welcome. This inconsistency in policy can lead to inconveniences for customers and a lack of trust in the salon's advertising.

In conclusion, while Spa & Nails Place may have some strengths such as professionalism and satisfactory service for certain treatments, there are several weaknesses that need to be addressed. These weaknesses include issues with overall comfort, rudeness of front desk staff, poor quality of work for certain treatments, pricing inconsistencies, and inconsistency regarding their advertised policy of walk-ins. It is important for the salon management to address these weaknesses and make improvements in order to provide a better overall customer experience.

Best TL Reviews

Very uncomfortable the whole time. The front desk was rude, water was cold, the manicurist did a horrible job on both of our pedicures. The worst part isn’t the completely botched pedicure (as seen in photo) but the charged me $75 for 2 pedicures. That didn’t seem right so I called and asked the price and it’s $35 per pedicure so they over charged me. Not by a lot but it’s the principle.

I arrived at 940 am no one waiting and 2 ppl working 2 customers. She asked what I wanted I said gel polish and pedicure. She said you have appt? No she said make appointment come back.... I said you advertise walk ins welcome she said make appointment. Don't advertise walk ins welcome if that's not the case state on door and Google search ads appointment only.

Make an appointment to be sure to get in. They do great work and sooooo professional and friendly.

Terrible job on my fill in and polish chipping after 2 hours. Very rude and seemed to just concerned about the money. They wanted to charge me for repair cause they said it was probably something I did. Yea right

I am always pleased with their service.

The guys who did my natural nails was great

Got dip nails done there yesterday and 3 have already chipped… very disappointing

I didn't have an appointment and told them I was happy to come back later. Instead they decided to rush me through and I got the worst acrylics I've ever had. The tech kept trying to upcharge with nail art and getting my toenails painted to match, when I wish she just would have slowed down and did my nails well. My nails are super thick, uneven, and the gel polish is a mess. Really disappointed. There's no way she didn't see how bad they are. Watched the girl next to me get a beautiful set done in the same time my rushed, sloppy set was done.