Royal Beauty Supply

+1 330-785-4510

922 S Arlington St, Akron, OH 44306 United States of America

Open Today: -

Quick Facts About Royal Beauty Supply

Royal Beauty Supply has several strengths that make it a popular choice among customers. The first and most prominent strength is its long-standing reputation as a favorite beauty supply store. One customer mentions that they have been shopping there for over 20 years, indicating that Royal Beauty Supply has built a loyal customer base over time. This loyalty speaks to the store's ability to provide quality products and excellent customer service consistently.

Another strength of Royal Beauty Supply is the friendly and helpful nature of the owner and his family. Multiple comments point out the owner's willingness to go out of his way to provide great customer service. This personal touch creates a positive shopping experience for customers and builds trust and loyalty.

Convenience is also mentioned as a strength of Royal Beauty Supply. Customers appreciate the location of the store and find it easy to access. However, one comment suggests that the store would benefit from a larger space. This implies that Royal Beauty Supply has the potential for growth and attracting more customers if they expand to accommodate a wider range of products.

Reasonable prices and a great customer service experience are mentioned as positive aspects of the store. These qualities are attributed to Mike and his family, suggesting that they play a significant role in the day-to-day operations and success of the business. The combination of fair pricing and exceptional service is likely to attract and retain customers.

While Royal Beauty Supply has several strengths, there are also areas that need improvement. One customer mentions that the staff did not seem friendly and made them feel like a bother. This is concerning as friendly and welcoming staff are crucial for creating a positive shopping environment. Addressing this weakness by providing customer service training to staff members would greatly enhance the overall experience for customers.

Another area for improvement is the store's size and product selection. One comment highlights that the store is small and lacks variety. Expanding the space, as suggested by a customer, would allow for stocking a wider range of products, thus meeting the diverse needs and preferences of customers. Increasing the selection would not only attract more customers but also lead to improved customer satisfaction.

Unfortunately, one negative comment describes a deeply uncomfortable and unprofessional incident involving the owner and a customer. This incident raises concerns about the behavior and professionalism of the owner. Such incidents can severely impact the reputation of a business and deter potential customers from shopping there. Addressing this issue by providing appropriate training and setting professional standards for all employees is essential to prevent similar incidents from occurring in the future.

Lastly, one customer expresses dissatisfaction with the store's return policy. They were unable to return a product and were restricted to exchanges only. This policy may affect customer satisfaction, as they feel they wasted money on a product they cannot use. Consider revising the return policy to include refunds or store credit to rectify situations where customers are dissatisfied with their purchases.

In conclusion, Royal Beauty Supply has several strengths, including its long-standing reputation, friendly and helpful owner and family, convenience, reasonable prices, and great customer service. However, there are weaknesses that need to be addressed, such as unfriendly staff, limited space and product selection, unprofessional behavior by the owner, and a restrictive return policy. By addressing these weaknesses, Royal Beauty Supply can further enhance its strengths and provide an even better shopping experience for customers.

Best TL Reviews

This is my favorite beauty supply store, great family and very helpful ???? shopping here for over 20 years now!

The owner is very nice and really goes out of his way to provide great customer service

Love to shop here they're convenient & always nice. But they definitely need a bigger space maybe the old AC/DC or KFC buildings this would help a great deal & bring more business.

Not very friendly at all, Like I was a bother them.

Mike and his family are excellent! Reasonable prices & great customer service !!! Highly recommend

People are great but it's small and doesn't have a lot to choose from

I witnessed someone, who I can only assume is the owner of this business, yell aggressively at a female customer to leave, while cursing at them and calling them a b**ch among other things. It was beyond uncomfortable and super unprofessional. I won’t be shopping here again.

Well wasn’t to happy with the results didn’t have the right color closure so went back to return it and they told me they don’t do returns only exchanges , couldnt do any exchanges because they didnt have the color that was needed not to happy ........what a waist of $30 that I can’t get back ...