Quick Facts About Relaxation Nails &Spa
Strengths:
1. Affordable prices: The first comment highlights that the prices at Relaxation Nails & Spa are affordable, especially for students. This is a strength because it attracts customers who are conscious about their budget and looking for value for money.
2. Stunning nail art: The same customer mentions that the artistry at the spa is fantastic and breathtaking. This shows that the nail technicians at Relaxation Nails & Spa have a talent for creating unique and beautiful designs, which sets them apart from other places.
3. Attention to detail: The customer also appreciates the fact that the nail technician, Bella, took the time to ensure every detail was even and exactly as the customer wanted. This displays the spa's commitment to customer satisfaction and their willingness to go the extra mile for their clients.
4. Long-lasting results: The customer mentions that their nails last over a month and still look beautiful. This indicates that the spa uses high-quality products and techniques that result in long-lasting manicures, which is another important factor for customers.
5. Friendly and engaging staff: The first customer comment notes that the staff at Relaxation Nails & Spa are very sweet and enjoyable to chat with. This reflects positively on the spa's customer service and the welcoming atmosphere they provide.
Weaknesses:
1. Poor communication and service: The second comment reflects a negative experience where the customer felt dismissed and ignored when expressing their preferences and concerns. This weakness highlights a lack of clear communication and attentiveness from the staff, leading to unsatisfactory results.
2. Inability to handle specific requests: The same customer mentions that their desired nail shape and design were not achieved, despite being assured that they could get what they wanted. This weakness indicates a lack of expertise or coordination among the staff, as they were unable to fulfill the customer's requests.
3. Lack of care for customer satisfaction: The second customer comment expresses disappointment with the spa's lack of effort to rectify their unsatisfactory experience. This weakness suggests that the spa does not prioritize customer satisfaction or take responsibility for their mistakes.
4. Inconsistent quality: The third comment mentions that the service at Relaxation Nails & Spa is hit or miss, indicating inconsistency in the quality of the nail services. This weakness suggests that customers may not always receive the same level of satisfaction during each visit.
5. Long wait times and overbooking: The fifth comment mentions that there can be long wait times, even with a reservation, and the spa seems to overbook appointments. This weakness indicates poor time management and organization on the part of the spa, leading to inconvenience for customers.
In conclusion, Relaxation Nails & Spa has strengths in terms of affordable prices, stunning nail art, attention to detail, long-lasting results, and friendly staff. However, weaknesses include poor communication and service, inability to handle specific requests, lack of care for customer satisfaction, inconsistent quality, and long wait times and overbooking.
Best TL Reviews
My favorite place EVER. First of all the prices are so affordable for what you get. The best for a student. The artistry is fantastic and I mean breathtaking. I get French tips pretty much every time I go but I like unique ones. Last time I got a double French tip. (Beautiful) this time I got a blue tip (two shades of blue) and flowers on top. Bella took time and made sure every detail was even and the way I wanted. I spent 2 hours here but my nails last over a month and look beautiful. It’s worth the time spent here. They are also very sweet and I love chatting with them each time. I will be back!
If I could I would rate a zero! Horrible experience. Left feeling dismissed with awful nails.. I was polite I asked before if they could do what I wanted, I was told yes. When I said something I was ignored twice. Then went to another worker. Was told not everyone can do that or shape nails! What? Wouldn't you send me the person that could if that's what I'm asking for and you're saying yes. I have never complained ever in any business. I get it people have bad days but this is beyond. I asked if they could do designs. Was told yes didn't pick design picked colors asked if that could be done was told yes. I like my nails very pointed that's not how they came out they're misshaped mismanaged and bumpy they're even pointing different directions without a point. They didn't care simple as that. I will post pictures to show this is sad and now I have to pay twice I have to go get my nails fixed by somebody else. Even offer to fix it or to take money off at all it was just by thank you for coming. Horrible horrible place which is sad because when I went in the first thought was what a beautiful place. Do not go they don't care now care and keep up is expensive when you find a place you stay they shouldn't even be allowed to do nails is something a four-year-old would do actually I think they could do better. The very colorful pic is what I asked for .. I even said something close would be fine.. the other are my nails! They are horrible.
i go here every time to get my nails done. it’s kind of a hit or miss, that’s why i rated 3 stars. i’ve noticed that summer and joseph both do an amazing job. joseph did mine today and i’m in love. he didn’t have the shade of pink that i wanted, but he made them look as close as he could. he also suggested that i try matte black, which it really pulls the whole look together! mine are the ones with the darker pink.
I've never had a single bad experience here! The staff are super nice. The wait may be long at times but they always answer with accurate wait times if you call ahead. I get my nails done regularly here and have sat with almost everyone. I even got my nails done the day before my wedding with no hassle! Kindness and patience will get you a long way at this salon ????
Sadly one of the worst manicures I’ve had. The person doing it rushed through its, cut me (you can see in the pic) and then filed off excess polish she got on my fingers (very painful!). I could paint my own nails better (and I’m terrible at it!). I had a great pedicure at the same place a few days before so it must be luck of the draw who you get.
Had to wait 10 minutes, which is fine they were busy. I got dip powder nails, everything was going fine until it was time to pay. The boss looked at my nails and said "no they need to be fixed" the guy I had fixed them, went to pay again and same thing "nails need to be fixed". The guy fix them again. Then the boss came down to where I was sitting and fixed them himself. I was given a $10 off voucher to use next time, and was still expected to pay full price. I realized after leaving I am bleeding and some of my nails do not have top coat coverings the entire thing. Not sure if I will go back.
Very nice upscale amenities, good color options, prices are fair. Although there are only a few people I have do my nails. Every place has their top notch staff and I can't share my secrets as to whom my favorites are because then I'd never be able to get in with them on a minutes notice which is what I ALWAYS do!! Definitely recommend
Summer was great and my nails turned out perfect. Don't bother with a reservation though, it took a half hour after our reservation to get seen and they seem to overbook themselves.
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Relaxation Nails &Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:30 PM |
| Sunday | 10:30 AM - 06:30 PM |
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