Quick Facts About Great Clips
Great Clips is a popular chain of hair salons known for its affordable prices and quick service. It offers convenience to customers with features such as online check-in and a scheduling app. Many customers appreciate the efficiency and friendly service provided by the stylists. They also enjoy the affordable prices and occasional coupons or deals.
One of the major strengths of Great Clips is its convenience. Several customers mentioned the ease of checking in online and the short waiting time, even during busy periods. This is particularly important for individuals who are on a tight schedule and cannot afford to spend a lot of time waiting for a haircut. Additionally, the scheduling app allows customers to plan their visit in advance and ensures a smoother experience.
The affordability of Great Clips is another strength that customers appreciate. Many individuals mentioned the fair prices, even at full price, as well as the availability of coupons or deals. This allows customers to receive quality haircuts without breaking the bank. The fact that customers mentioned they would consider returning to Great Clips demonstrates the value they perceive in the service provided.
Customers also commented positively on the skill and friendliness of the stylists. Names such as Aisha, Lawanda, and Monica were mentioned specifically for their excellent service. These stylists were praised for their speed, attention to detail, and ability to understand the customer's preferences. Many customers expressed satisfaction with their haircuts and enjoyed the interactions with the stylists.
Another strength of Great Clips mentioned by customers is the cleanliness and adherence to social distancing measures. This is particularly important in the current climate, where health and safety concerns are heightened. Customers appreciate the professional and friendly staff, as well as the overall cleanliness of the salon.
Despite these strengths, there are a few weaknesses that have been mentioned by customers. One common complaint is the attitude or moodiness of some stylists. While many customers had positive experiences with friendly stylists, there were a few instances where stylists appeared annoyed or grumpy. This can create an uncomfortable experience for customers and may discourage them from returning.
Another weakness mentioned by a customer is the difficulty in using the new scheduling app. The app's instructions were unclear, and the customer ended up having to call the store instead. Improving the usability and clarity of the app could enhance the overall customer experience.
In terms of the quality of haircuts, there were mixed reviews. While some customers were satisfied with the results, others expressed disappointment. One customer specifically mentioned a poor quality haircut and the stylist's attitude when asked for corrections. These negative experiences can be detrimental to the reputation of Great Clips and may drive customers to seek other options.
In conclusion, Great Clips has several strengths that make it an attractive option for many customers. These include convenience, affordability, skilled and friendly stylists, and cleanliness. However, there are also weaknesses such as inconsistent customer service, difficulties with the scheduling app, and occasional poor quality haircuts. Addressing these weaknesses could help Great Clips maintain and improve its reputation as a reliable and affordable hair salon.
Best TL Reviews
I checked in online, went over my lunch break midweek, and had no wait! Haircut looks good and was quick. Aisha did a great job and was very friendly. I had a coupon and received another coupon when paying. Really great deals and prices are fair even at full price. Would definitely consider returning to this location.
I was in and out in 14 minutes excellent service. Aisha was very friendly and did a great job.
Just went again today 11/22/19, another great experience was in and out quickly, customer service was great as always. Lawanda was very pleasant and thorough. My go to place for a haircut hands down!
Derek Weston
It was an okay experience. I don't expect a high-quality experience when going to a quick cuts place. However, my stylist seemed genuinely annoyed at me and was constantly scowling during the cut. I will definitely take my business elsewhere when I need my next trim.
The new scheduling app is a little bit difficult to understand, when the app tells you to "Let us know when you're here" you're supposed to actually call the store. There is no button on the app that "lets them know when you're here" and that is not explained well on the app. Their cleanliness and social distancing processes were very good. Professional and friendly staff too. :)
Very disappointed in the poor quality haircut I received yesterday. I wish I would have done my homework and saw these reviews before I went in. Hopefully this will save someone else's time and money. Karissa did a horrible job with a simple haircut of #2 on sides and trimming a couple inches off the top. She missed whole sections on the sides and got an attitude when I asked her to fix it. I will not be going back there.
You don't always get what you pay for. Monica is my favorite here. She really took the time to ask questions and find out what I want. She didn't mind cutting a little more when it wasn't quite short enough. Better to leave it long and keep going than to cut off too much.
Elisha and Heather always give a great and very reasonably priced haircut. All the other hairstylists do too. Additionally, I've never encountered a hair stylist at the Great Clips in Urbana who wasn't super friendly and accommodating. When it comes to getting my mane trimmed, going to Great Clips is a no brainer.
I enjoy the cuts, they definitely know what they are doing, but I don’t like feeling uncomfortable just because they are moody all the time and seem as though they should be working overnight as a grouchy person at a gas station, rather than a person you have to make eye contact with for an extended period of time, just a buncha grumpy ladies at both the old now shut down locations and also at 5 points, I stopped tipping after a while of it, and today decided to review and move on to maybe a more pleasant experience, I didn’t ask them to be here, and even when u try to pick the nicest, she turns out the same, we all live in the world ladies, I have never been rude to u, u need some customer service somethings or others
Great Clips Info
Amenities
Accessibility
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Wheelchair accessible entrance
Amenities
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Restroom
Payments
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Debit cards
Today
Opening Hours
| Monday | 09:00 AM - 05:00 PM |
|---|---|
| Tuesday | 09:00 AM - 05:00 PM |
| Wednesday | 09:00 AM - 05:00 PM |
| Thursday | 09:00 AM - 05:00 PM |
| Friday | 09:00 AM - 05:00 PM |
| Saturday | 08:00 AM - 05:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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