Quick Facts About Crown Royal Nails & Spa
Crown Royal Nails & Spa has received mixed reviews from its customers, with both positive and negative feedback. In order to analyze the strengths and weaknesses of the salon, we will examine the comments provided.
Starting with the strengths, several customers expressed satisfaction with the speed and efficiency of the salon. One customer mentioned that they were fast and went above and beyond to make them happy. This suggests that the salon values timeliness and customer satisfaction. Another positive aspect highlighted in the comments is the skills of the nail technicians. One customer specifically mentioned that the technician did a very good job, while another mentioned that they always like the way Lan treats them. This indicates that there are skilled nail technicians at Crown Royal Nails & Spa, providing quality service to customers.
Additionally, customers appreciated the creativity and attention to detail displayed by certain technicians. One customer mentioned that the technician added extra details to their nails, giving them a unique Christmas set. Another customer mentioned that a technician did a good job in shaping their nails, making them look natural and aesthetically pleasing. These comments suggest that the salon has technicians who are capable of fulfilling specific requests and delivering customized services.
However, despite these positive aspects, there are several weaknesses that have been pointed out in the comments. One recurring issue is the lack of attention to customer requests and preferences. Multiple customers complained about technicians not following instructions or disregarding their preferences. This includes a customer who explicitly stated that they told the technician not to use a particular product, but their request was ignored. Another customer mentioned that their nails were chipped and fragile just one day after having them painted, indicating that the quality of the service was poor.
Another weakness highlighted in the comments is the inconsistency in service quality. One customer, who had been a regular at the salon for years, mentioned that their recent experiences have been sub-par. They mentioned changes in the level of service provided, such as less time being spent on massages and lower attention to detail. Inconsistent service quality can be a significant drawback for a salon, as it may lead to loss of regular customers and a decline in reputation.
Furthermore, there were complaints about the lack of professionalism and knowledge displayed by certain technicians. One customer mentioned that they believed an older man who performed their pedicure did not have a license and lacked expertise in performing the service. This indicates that there may be a lack of consistent training and licensing verification procedures in place at the salon.
In conclusion, Crown Royal Nails & Spa has both strengths and weaknesses. The salon excels in terms of speed and efficiency, as well as having skilled technicians who can deliver creative and customized services. However, there are significant weaknesses in terms of not following customer instructions, inconsistency in service quality, and occasional lack of professionalism and knowledge among the staff. These weaknesses may have a negative impact on customer satisfaction and may lead to a decline in customer loyalty. It is important for the salon to address these weaknesses and improve upon them in order to provide a better overall experience for its customers.
Best TL Reviews
This is my go to nail place now . I went the other night and they were fast and went above and beyond to make me happy. I didn't get the man's name who did my nails this time but he was very good ! And added extra to my nails for me . Love my Christmas set ???? ❤
If I could give this salon 0 stars I would! Went in for a jelly pedicure (which I’ve received 50+ prior). Older man had no idea what he was doing. I’m pretty sure he didn’t even have a license. Worst pedicure I’ve ever received! He even scrubbed my leg raw with a sander block after telling him no multiple times.
I had my nails painted yesterday. Today , they are chipped and fragile. Worst service I’ve ever had there. I don’t like to make bad reviews. But I had to this time.
Loved this place ! I wish I knew the ladys name who did my nails but she did such a good job. My nails are naturally shaped funny but she made them look so good and so normal. Not too bulky and the shape is just to die for!
Went in with the intention of doing a mani & pedi, we started with the pedi which was such a disappointment, from the beginning it felt super rushed, like we were racing the clock. Definitely feels like they're more about quantity than quality. The lady doing my toes didn't even bother cleaning my toes! She barely even cut off the cuticle, & before I knew it she was already putting the color on them. I might as well have paid for just a color change because that was not worth the $51 "pedicure" I paid for. Once it was time for my mani I declined & told her I didn't want it anymore. I do not recommend to anyone looking for quality service
This has been my go-to salon for years, so I know exactly what the services that I get include. I used to really enjoy coming in, but lately my experiences have been pretty sub-par. I brought my sister in for us to enjoy a nice mani-pedi. We decided to splurge on the Royal Package (I usually get the Pamper Me). Normally, they take a few minutes to rub and massage in the scrub, then the cream, etc. The past few times, they spend just long enough to apply it and then are rinsing it right off. It advertises a 15 minute hot stone massage (to which they used to actually set a timer, which I noticed they no longer do). I'm lucky if it was 5 minutes. I asked for the gel color on my hands that my sister was getting, and got no color at all, just clear top coat gel. We had different technicians doing our services and we both had lacking experiences. Not only that, but I was charged more than my sister for the exact same services (she even had to have gels removed from both her hands and her feet first, and all I had removed was a few specks of regular polish on my big toes). I used to really love this place, but I'm really disappointed that you no longer get the services as advertised. It felt like the absolute bare minimum and super rushed. I maybe could understand if we came in on a busy weekend, but this was a Friday morning with only a few other customers. With this being a regular occurrence now, I'm sad to think that maybe I should find somewhere else. What I got today was not worth the over $100 that I paid for it.
I always like the way Lan treats me. She takes her time cleaning my nails especially my ingrown toenails
Would not recommend!
Absolutely ridiculous that someone with a license to do nails did such a poor job!
The nails were not smooth at all, very lumpy and all different lengths and shapes! Still had acrylic on my cuticles and going over on the edges of my fingers he just polished right over! When I pointed it out he said No No last longer. Humm not on my skin!!
Place Pictures
Crown Royal Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 06:00 PM |
How to go there
Location
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