Top One Hair & Beauty Supply

+1 678-581-1300

2710 Town Center Dr, Kennesaw, GA 30144 United States of America

Open Today: -

Quick Facts About Top One Hair & Beauty Supply

Top One Hair & Beauty Supply has strengths and weaknesses based on the comments provided.

Strengths:

1. Rapid response and friendly customer service: The store is praised for its quick response to customers' needs and its friendly and courteous staff. Customers appreciate the welcoming atmosphere and the attentive service they receive.

2. Knowledgeable and helpful staff: Many customers mentioned the assistance they received from the employees, particularly one named Harmony. The staff is knowledgeable about the products and offers guidance and tips to customers, making their shopping experience easier and more enjoyable.

3. Wide selection of hair and beauty supplies: Customers appreciate the store's large variety of products, including a wide selection of lashes, wigs, and haircare items. The store offers a diverse range of options for customers to choose from.

4. Clean and well-maintained store: Several comments mention the cleanliness of the store. Customers appreciate that the store is kept tidy and organized, enhancing the overall shopping experience.

5. Loyalty program and promotions: The store offers a point system that allows customers to accumulate points and receive money off their purchases. This rewards program adds value to the shopping experience and encourages customers to return.

Weaknesses:

1. Lack of southern hospitality and sincere concern: One customer expresses disappointment with the lack of southern hospitality and sincere concern for their children while shopping at the store. This suggests that there might be a disconnect between the staff's customer service and the customer's expectations.

2. Unwelcoming attitude towards children: Another comment mentions that the sales associate constantly reminded the customer about what their children could not do or touch. This might create an unwelcoming environment for families with young children.

3. Accusations and confrontational behavior: A negative encounter between a customer and the store owner is described, involving accusations of snatching a packaged item from the owner's daughter. This confrontational behavior can be unsettling and may deter customers from returning to the store.

In summary, Top One Hair & Beauty Supply has strengths in terms of its rapid response, friendly customer service, knowledgeable staff, wide selection of products, and clean store environment. However, weaknesses are evident in the lack of southern hospitality and sincere concern for customers' children, as well as accusations and confrontational behavior experienced by some customers. Understanding these strengths and weaknesses can help improve the overall customer experience at the store.

Best TL Reviews

Update: Thanks for the rapid response!! They were held onto Please run your camera back! Walking in they were holding my hands! They sat on a box in the middle of the floor to keep from constantly being talked to!! I couldn’t put on a wig cap with kids in my arms! And her concern wasn’t for my children if so it would of been more sincere than what it was. Either way it goes the experience was horrid! Talk about southern hospitality!!

Horrible Experience! If I could give it no stars I would!! Visiting from out of state I figured I’d grab a few items I’d forgotten. I walked in and the sales associate told me they didn’t carry the brand I was looking for but I was more than welcome to look around. I proceeded to do so. Accompanying me was my mother in law and my two toddler children (2,1). From me walking in the sales associate reminded me they can’t do that, oh they can’t touch that, Oh they can’t be back there. Obviously!! I’m holding on to them yet still trying to look for what I came for, my mother in law as well. I’d had enough and decided I’d only purchase the cap I’d already put on my head to try a wig. I walked up front to pay and need a quarter so I ran to my mother in law to grab one. By the time I can back my daughter (1) has a packaged bonnet in her hand and the owner was telling her daughter to take it. Already infuriated, I snatched the package from my daughter and the owner went off accusing me of snatching out of her daughters hand. Either way I got what I needed else where! They don’t care about the people (families) they sell too beware of them!

Harmony is amazing she helped me through everything, I came in stressed wondering what I am going to do from going to a bad stylist and harmony gave me tips through the whole time I was in there told me what to do to fix it when I go home she was showing me everything I needed and telling me what to do and what not to do!!! I highly recommend you come here and ask for harmony if you need help she will guide you through it . nd top 1 beauty supply y’all have an amazing employee that cares about y’all’s customers if I need any tips this is the place I will go and harmony will be the one I look for period ❤️❤️❤️

Nice clean. Very courteous. Great customer service and they had lots hair and supplies

Went in to buy a wig and had no idea what I was doing. One kind young woman was sweet enough to teach me how to wear it, what to buy, and she cut the lace for me. They have a beautiful selection of wigs and other beauty supplies!! Definitely coming back

I really love this beauty store. I've been going here for a little over a year. I always get my lashes here. They have the largest selection of lashes I have found anywhere for the best prices. I have also found great quality in their wigs. I appreciate the point system provided that adds up to receive money off. I like the covid protocol like mask requirements regardless of vaccine status, and hand sanitization requirement upon arrival. I love that I am remembered by name and greeted with a smile. For all these reasons I remain a loyal customer. I recommend top one to all my friends!

I've been shopping at Top One for years. I literally pass umpteen beauty supply stores just to get to this one. From their quality product selections, to their TOP TIER customer service, this store is legit AF. I'm not here to discredit anyone's bad experience with this business, but I have only ever been treated with the utmost respect when I walk through their doors. Believe me, I'm hyper vigilant of the treatment of my people in all settings. Never once have I thought they were profiling me, etc, and I've roamed this store plenty of times unmonitored and unharassed. Now they will get in your a$$ if you are in there trying to steal (which I was present for at least once), but they are not remotely racist at this store. Like... Not at all. Keep up the great work y'all.

-Dee

Absolutely love this place. I’ve been to it 3 times in a month. Very friendly and helpful.Great selections too!

Me and my daughters second home!!! We love everyone there. Anyone who says less is weird lol. So friendly caring and loving. Very knowledgeable about hair care!! Been coming there for almost 5 years I think lol! We love yallll!