Chelsea's Beauty Supply

+1 301-559-3577

3500 East-West Hwy Store # F153, Hyattsville, MD 20782 United States of America

Open Today: -

Quick Facts About Chelsea's Beauty Supply

Chelsea's Beauty Supply has a number of strengths and weaknesses based on the comments provided. It is important to analyze these comments in order to gain a comprehensive understanding of the business and its overall customer experience.

Starting with the strengths, one comment highlights the great variety of items and the nice staff and owners. This suggests that Chelsea's Beauty Supply has a wide range of products available for customers and that the employees are friendly and helpful. Another positive comment praises the owner for quickly addressing and resolving an issue with the customer's bill, showcasing good customer service and the ability to provide prompt solutions.

Additionally, a few positive comments mention that customers have had great experiences at Chelsea's Beauty Supply and plan to continue shopping there. This indicates that there are customers who appreciate the store and find it to be a good option for their beauty supply needs.

Moving on to the weaknesses, one common issue mentioned in the comments is poor customer service. Several customers have expressed dissatisfaction with the way they were treated by the staff or the owner. This includes being followed and watched while shopping, feeling rushed or ignored, and experiencing rude behavior. These instances reflect poorly on the business and can leave a negative impression on customers.

Another weakness highlighted in the comments is the store's closing time policy. One customer reported feeling rushed and impolitely told that the store was closed, even though it was just a few minutes past the official closing time. This suggests that there may be a lack of flexibility or understanding when it comes to accommodating customers who arrive close to closing time.

Additionally, there are serious allegations of racial profiling and racism in some of the comments. Multiple customers mention being followed, watched, or treated differently based on their race. These accusations are concerning and can have a significant impact on the reputation and credibility of the business.

Overall, the strengths of Chelsea's Beauty Supply include a diverse range of products and friendly staff, while the weaknesses include poor customer service, inflexible closing time policies, and allegations of racial profiling. It is important for the business to address these weaknesses and strive to improve the customer experience in order to maintain a positive reputation and attract a wider customer base.

Best TL Reviews

Yesterday around 12:00 p.m, My husband walked in to buy two items. He said he was being followed and watched by the owner the entire time. He told him he don't have to watch him he wasn't stealing anything. The customer service was disappointing and will not be shopping there anymore.

Great variety of items, nice staff and owners. Had an issue with my bill, owner was quick to check, confirm and to provide quick options and solutions. Honestly one of the best experiences in a beauty supply in a long time. Will definitely go back and do recommend!

I have never left a 1 or 2 star review but feel obligated. I can’t recommend this store due to poor customer service.

I did not recognize the store was closing soon when I arrived. A few minutes before closing I was notified. At closing, I was impolitely told the store was closed. I had not yet made my hair selection but was close and rushed to ask one of the employees a quick question. He answered my question and walked a way and less than a minute later, the lights were turned off with me inside. I left without buying anything because I ran out of time but I did politely say goodbye and “have a good night” to an older female employee who seemed to be in charge. I figured they had their reasons for needing to close exactly on time but she said nothing and just stared rudely. Back in my car, I realized it was only 4 minutes after the reported closing time. I also realized I’d never seen the lights shut off like that in a store. Due to extremely poor customer service, I will not be back. (The second star is because I was initially excited by their supply.)

Wish I can give 0 stars because this is really unacceptable and uncomfortable. I originally came into the store for 2-3 things, but I still wanted to look around for other items that I may have needed. The store is usually fully stocked and clean, so that’s why I decided to shop here. But today will be my last. After like 2 minutes of me looking around I was followed by this Asian lady with glasses. She made it very obvious that she was following me in every single isle. When she realized I noticed her following me , she didn’t even care to stop. Who does this ? I haven’t been in the store for more than 5 minutes and I am being racially profiled. So I decided to put my cart down and walk out with nothing! I was not going to give them my hard earned money. That lady is very racist, and they do not speak to you when you walk into the store either. Rude and absolutely unprofessional. Will never ever go back and shop there ever again. I recommend everyone to just save their time and money and go somewhere else because it’s not worth it. Really Disgusted !

Everyone is nice and very helpful. I love it here.????????????????

This place is amazing I love this place I get products that are amazing for my hair. The workers are nice and their is everything here including things for hair,body, or accessories. I love this place 10000000000000000/10

I’ve been here multiple times and have had the same experience. When you walk in the employees don’t say anything to you they just stare at you. Then they follow you in the aisle and watch you as if your going to steal something. As a black woman this is uncomfortable.

Do not go to this store at all. So after this random black lady got caught stealing items from the store, they started following the black people only around the store to make sure they was not stealing anything and The manger also stands at the door telling the black people that they cannot have there bags in the store at all