Idol Nails & Spa

+1 870-972-1035

1801 Red Wolf Blvd Suite B, Jonesboro, AR 72401 United States of America

Open Today: -

Quick Facts About Idol Nails & Spa

Idol Nails & Spa has generally positive reviews, indicating that it has several strengths. These include their ability to recreate the desired nail look, their friendly and easy-to-talk-to staff, and their competitive prices. However, there are also some weaknesses mentioned in the comments, such as difficulty in finding the location, confusion about the services offered, inconsistent quality of nail work, and poor customer service from certain employees.

One strength of Idol Nails & Spa is their ability to recreate the desired nail look. One customer mentioned that they came in with a nail design they didn't like and the technicians were able to redo them exactly to their specifications. This indicates that the salon has skilled nail technicians who can meet customer expectations and deliver desired results.

Another strength of the place is their friendly and easy-to-talk-to staff. Multiple comments mentioned that the employees were nice and easy to communicate with. This is an important aspect of customer service, as it creates a positive and comfortable atmosphere for customers. A friendly staff can help build a loyal customer base and contribute to the overall customer satisfaction.

Competitive prices are also mentioned as a strength of Idol Nails & Spa. One customer indicated that the prices were affordable and another mentioned that the prices were competitive. Fair pricing can attract customers and make the salon accessible to a wide range of clientele. In addition, no appointment is needed and wait times are short or non-existent, which adds to the convenience and accessibility of the salon.

Despite these strengths, there are some weaknesses mentioned in the comments that include difficulty in finding the location, confusion about the services offered, inconsistent quality of nail work, and poor customer service from certain employees. One customer mentioned that it was hard to get to the salon, which may discourage potential customers who prefer easy access to salon locations.

Confusion about the services offered was also mentioned in one comment. The customer expected certain services to be included in a manicure, such as clipping cuticles, but was disappointed when these services were not provided. Clear communication and transparency about the services offered could help avoid customer misunderstandings and dissatisfaction.

Inconsistent quality of nail work is mentioned in multiple comments. One customer complained that their nails were not straight and were of different lengths and sizes. Another customer mentioned that the nails had bubbles and looked grown out after leaving the salon. These comments indicate that there might be a lack of consistency in the skills and techniques of the nail technicians. Inconsistent quality can lead to customer dissatisfaction and a loss of trust in the salon.

Poor customer service from certain employees is mentioned in two comments. One customer felt that the technician was uninterested and careless during the service, while another mentioned that the older lady who did their nails was unfriendly. Poor customer service can have a negative impact on the overall customer experience and can deter customers from returning to the salon.

In conclusion, Idol Nails & Spa has several strengths including their ability to recreate desired nail looks, their friendly and easy-to-talk-to staff, and their competitive prices. However, there are also weaknesses such as difficulty in finding the location, confusion about the services offered, inconsistent quality of nail work, and poor customer service from certain employees. Addressing these weaknesses can help improve the overall customer experience and satisfaction at Idol Nails & Spa.

Best TL Reviews

i loved this place, i came in with a nail set that i didn’t like and they redid them and they looked exactly like the picture i wanted! will be bringing my business here from now on

It was hard to get to and then they asked if I wanted a manicure which I thought came with getting your nails done. I told them I wanted acrylic nails with gel paint so why wouldn't they clip my cuticles etc? But other than that they were very nice. Did a great job on my nails and also a wonderful job waxing my eyebrows and very easy to talk to.

Bot satisfied at all my nails are not straight and way different lengths sizes. I will not return here. I'm very unsatisfied with my purchase and result. 50 dollars later and they're still ugly. The guy was very uninterested and kept hitting the top of my hand with the tip of the drill as it was on. Do not recommend .

The nicest people with the best designs!

Absolutely wonderful!! I’ve been having a hard time finding a salon that does not leave bumps or make my dip to thick. I used Tammy, she took her time-made the exact shape I asked for with no bumps or bubbles. She did a fantastic job and will now be my go to!!

They did a very bad job on my daughter's toes she went by herself at first then I went up there and demanded them to fix her toes or give my money back and they tried to fix them but they still looked messed up and want to act like they don't understand me they could have at least gave me a gift certificate for half off on the next pedicure but we will not be back

Excellent service every time, prices are competitive and no appointment needed, short or no wait time. Idol is my go to pedicure spot! And yes, they do have massaging pedi chairs ????

Took my daughter, her friend and myself. We all did gel nails. The men who did the girls nails did a good job. The older lady who did mine wasn’t very friendly. She shaped wrong, left bubbles in the nails, and the nails already looked grown out a bit when I left bc no cuticles were pushed back. Also it’s the thickest gel I’ve ever had. The nails look like they are just sitting on top of my fingers. She didn’t say I was done, just got up and let the table. I had to ask if I was done and could go wash the dust off my hands. Then when I checked out she asked if I wanted to leave a tip. I did but I wish I had specified it was for the girls nails and not mine.